Property Caretaker - Nairobi CBD at Brites Management

Duties and Responsibilities

• Conducting regular inspections of the property to identify maintenance needs and repair issues.
• Arranging for routine maintenance tasks such as landscaping, lawn care, pool maintenance, and exterior cleaning.
• Coordinating repairs and renovations with contractors or maintenance personnel as needed.
• Ensuring that all mechanical systems (HVAC, plumbing, electrical) are functioning properly.
• Implementing security measures to protect the property and its occupants from theft, vandalism, or other security risks.
• Monitoring security systems such as alarms, surveillance cameras, and access control systems.
• Responding to security incidents or emergencies and taking appropriate action to resolve them.
• Enforcing safety protocols and regulations to ensure a safe environment for residents, guests, and staff.
• Serving as the primary point of contact for tenants or residents regarding property-related issues or concerns.
• Addressing tenant inquiries, complaints, and maintenance requests in a timely and professional manner.
• Conducting move-in and move-out inspections, documenting any damages, and coordinating repairs or deductions from security deposits.
• Managing property budgets, expenses, and financial records.
• Collecting rent payments and other fees from tenants, processing invoices, and maintaining accurate financial records.
• Monitoring expenses and identifying cost-saving opportunities while maintaining high-quality service standards.
• Maintaining organized records of property documents, leases, and contracts.
• Generating reports for property owners or stakeholders regarding occupancy rates, maintenance activities, and financial performance.
• Handling administrative tasks such as scheduling appointments, responding to emails, and maintaining communication with property owners or management.
• Recruiting, training, and supervising maintenance staff, security personnel, or other property employees.
• Providing guidance, feedback, and performance evaluations to ensure high standards of service delivery.
• Collaborating with external vendors, contractors, and service providers to ensure quality workmanship and timely completion of projects.
• Ensuring compliance with local, state, and federal regulations governing property management, rental housing, and safety standards.
• Keeping abreast of changes in regulations and implementing necessary adjustments to maintain compliance.

Key Requirements Skills, experience and qualification

• Previous experience in property management, facility maintenance, or a related field is typically required.
• Experience with residential, commercial, or luxury properties may be preferred depending on the specific job requirements.
• Strong verbal and written communication skills for interacting with tenants, property owners, contractors, and other stakeholders.
• Ability to convey information clearly and professionally in various situations.
• Excellent organizational and time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Attention to detail and accuracy in record-keeping and documentation.
• Effective problem-solving skills to address maintenance issues, tenant concerns, and other challenges that may arise.
• Ability to think critically and make sound decisions independently.
• Customer service mindset with a focus on meeting the needs and expectations of tenants or property occupants.
• Patience, empathy, and conflict resolution skills to handle tenant inquiries and disputes diplomatically.
• Basic understanding of building systems and maintenance procedures such as HVAC, plumbing, electrical, and carpentry.
• Familiarity with property management software or systems for tracking maintenance requests, lease agreements, and financial transactions.