User Experience Researcher at Amitruck

About the Role

The bulk of the role will be UX and Product design informed by research and user testing. We are looking for an experienced designer with strong experience in the tech-as-a-service industry, that can deliver high quality, innovative solutions, while also driving a user-centered mindset.

You will be involved in projects that are end-customer facing (e.g. online journeys, marketing campaigns), and internal-facing projects (e.g. designing screens for operations associates who deal with drivers everyday). This will make use of your Design skill as well as your Insight & Research skills. At all times, you will be helping your colleagues keep the end-user at the forefront of whatever is being built (customer journey, new product, campaign etc) – making sure it revolves around (and meets) their needs.

Responsibilities:

• Designing and developing high quality digital products and experiences for end customers, drivers or even internal employees
• Identifying opportunities for improvements in usability and satisfaction through the application of insight, user feedback and data-driven decision making
• Building and maintaining a database of design assets that can be shared across the organization
• To ensure effective collaboration and adoption of best practices across the iptiQ Design community through a community of practice

Alongside a data scientist, business analyst and researchers, as well as the wider products team, you will:

• Build and shape innovative products and solutions that address the needs of target customers and users.
• Bring product features and experiences to life through an end-to-end design process involving research, evaluating requirements, working with the technical and platform capabilities, visual design, interactive design, and prototyping.
• Contribute to high-level strategic planning and decisions and by bringing informed design perspectives and opinions to the CTOO team and product owners.
• Shape and deliver the design process, in partnership with Product Owners and Developers
• Commissioning and managing research to support design and discovery
• Effectively work as part of agile teams, utilizing scrum and Kanban techniques to drive collaboration and delivery
• Help drive continuous improvement by learning and applying new technologies and practices to Amitruck context.
• Be aware of and able to innovatively respond to the differing compliance, risk and regulatory controls

Qualifications:

• University degree or equivalent experience in Design, Marketing, Technology, Engineering or related subject area.
• 3+ years of relevant design experience (designer or senior designer)
• Hands-on experience of UX design or build tools, such as Invision, React, sketch, Figma, etc
• Team player and able to work in an environment of high levels of change and diversity of activities
• Willing to travel occasionally to Rwanda, Uganda,Tanzania and other countries in Africa that Amitruck will be expanding to
• Ability to operate in a team in a rapidly-changing primary insurance environment

Bonus:

• Experience applying Design to both B2B as well as B2C processes or journeys
• Logistics or Financial services experience as a designer/or any other B2B environments (Saas, Microsoft, etc)
• Experience of design across desktop and mobile digital channels