User Experience Researcher at GOODINFO

RESPONSIBILITIES

• Designing and developing high-quality digital products and experiences for end customers, drivers, or even internal employees.
• Identifying opportunities for improvements in usability and satisfaction through the application of insight, user feedback, and data-driven decision-making.
• Building and maintaining a database of design assets that can be shared across the organization.
• To ensure effective collaboration and adoption of best practices across the iptiQ Design community through a community of practice.

Alongside a data scientist, business analyst, and researchers, as well as the wider products team, you will:

• Build and shape innovative products and solutions that address the needs of target customers and users.
• Bring product features and experiences to life through an end-to-end design process involving research, evaluating requirements, working with the technical and platform capabilities, visual design, interactive design, and prototyping.
• Contribute to high-level strategic planning and decisions and by bringing informed design perspectives and opinions to the CTOO team and product owners.
• Shape and deliver the design process, in partnership with Product Owners and Developers
• Commissioning and managing research to support design and discovery
• Effectively work as part of agile teams, utilizing scrum and Kanban techniques to drive collaboration and delivery
• Help drive continuous improvement by learning and applying new technologies and practices to Our customer context.
• Be aware of and able to innovatively respond to the differing compliance, risk and regulatory controls

REQUIREMENTS

As User Experience Researcher you will be required to have the following key qualifications:

• University degree or equivalent experience in Design, Marketing, Technology, Engineering or related subject area.
• 3+ years of relevant design experience (designer or senior designer)
• Hands-on experience of UX design or build tools, such as Invision, React, sketch, Figma, etc
• Team player and able to work in an environment of high levels of change and diversity of activities
• Willing to travel occasionally to Rwanda, Uganda, Tanzania and other countries in Africa that Our customer will be expanding to
• Ability to operate in a team in a rapidly-changing primary insurance environment