Virtual Relationship Management- Compliance Officer at I&M Bank

Purpose:

• To ensure compliance to Bank controls, policy, service standards and procedures as laid down by the bank and ensure processing of sales data is accurate and within agreed timelines.

Primary Responsibilities:

Customer Experience

• Ensure all required reports are provided in a timely manner.
• Involved in the day-to-day processing of sales team’s work.
• Ensure optimum accuracy processing of customer instructions and zero fraud commission payment.
• Ensure implementation of agreed strategies on Digital Adoption across the various channels.
• Share knowledge, experience, and best practice with all staff in the department.
• Facilitate smooth and successful hand overtake over before proceeding on leave, off or on rotation.
• Ensure system access rights and recertification are strictly adhered to.
• Identify thematic customer issues, root causes and in conjunction with the team leader come up with SMART actions to address the identified issues.

Governance, Risk & Controls

• Ensure compliance to Bank controls, policy, service standards and procedures as laid down by the bank.
• Ensure all mandatory training completed to deadline and understood within given timescales.
• Responsible for delivery of Anti-Money Laundering, Fraud Prevention, Suspicious Transaction Monitoring/Reporting and KYC training in the team.
• Ensure all risk events/control failures are reported, investigated and root causes addressed to prevent reoccurrence.
• Ensure all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management.
• Framework and internal I&M Policies and Policy Standards.
• Understand and manage Business risks and risk events (incidents) relevant to the role.
• Ensure all customer applications/instructions and Bank records are securely filed as per record management process.

Operational Rigor

• Achieve the set accuracy targets for all customer applications processed.
• Ensure effective callbacks for all KYC documentation, loans, credit cards, and any other instructions received from customers as per set TAT and in line with the existing bank standards.
• Ensure transactions are authorized within the set limits as per the existing bank guidelines and procedure.
• Manage the processing of all products submitted by the sales team.
• Partner/collaborate with the teams to drive sales and revenue growth.
• Ensure daily reconciliation and system updates of all customer instructions on various bank systems.
• Ensure scanning and tracking of processed customer instructions to the processing Centre to ensure the set TAT is met.
• Ensure the team is adequately stocked with all needful stationeries to avoid staff inconvenience.

Person Specifications:

• Bachelors Degree in Accounting, Finance or a related field.
• Good communication and interpersonal skills
• Excellent understanding of products.