Wealth Relationship Manager at Absa Bank Limited

Job Summary

• Identify, develop, and source new High Net Worth and Ultra High Net Worth relationships through personal and client referrals, Absa ecosystem and foster greater collaboration within group to ensure business goals are met.
• Identify investment needs of targeted clients and offer them the appropriate investment solutions and products that meet their various needs.
• Manage and grow existing client relationships and portfolio through regular meetings, updates, reviews, query, and complaints resolution with each client the portfolio.
• Champion, influence and facilitate the business partners to refer and cross-offer business opportunities for AAML growth.
• Always maintain the highest levels of service and delivery to existing and prospective clients, ensuring that all teams of specialist support within the business work together to deliver client experience as well.
• Act as the key contact point and coordinator for all client advice as well as the interface between the client and the Absa Asset Management Limited.
• Ensure conformity with global and market standards of client services, regulatory compliance, KYC, product delivery and operating processes and ensure the portfolio meets the required risk management standards.
• Undertake query resolution related to client portfolio and act as the escalation point for serious issues related to client complaints
• Provide accurate and timely preparation of file notes, client letters and other client documentation for all client meetings and follow up as required.
• Act as focal point for clients dealing with day-to-day administration across the range of services and products

Job Description

Key accountabilities (Duties & Responsibilities)

Sales Delivery; 60%

• Achieve set AUM and Revenue Targets.
• Drive Wealth and Investments engagement and penetration in RBB through regular client and coverage team engagement
• Work with marketing for improved visibility and sustained product awareness to drive sales
• Attend RBB sales sessions to report on Wealth and Investments Proposition Pipelines and uptake progress and enlist support, plus get insights on opportunities available.
• Ensure Weekly dashboard, monthly and quarterly performance tracking is shared with all stakeholders
• Have Sales activations and customer sensitization(quarterly) in partnership with partners to increase uptake and leverage on Bank customers activities to position the same
• Servicing Wealth and Investments Banking customers and ensuring the TATs with customers are adhered to.
• Monitoring and evaluation business strategies set
• Obtain Approval of all sales related expenses
• Dashboard management with relevant MI teams to confirm accuracy of management reports on sales activities
• Identifying cross and up sale opportunities and track performance Responsible for call reports on customer visits.

Customer Service; 20%

• Ensure highest standards are observed while attending to customers.
• Ensure all applications are placed as per process and procedures.
• Sustained Wealth and Investments Proposition awareness to clients.
• Upskilling the team on Wealth and Investments Proposition for prospecting and business development.

Stakeholder Management Role; 10%

• Managing relationships with stakeholders (Relationship Managers, Branch Managers, Sales Managers, Products heads) to drive business
• Partners to increase uptake and leverage on Bank customers activities to position the same
• Servicing Wealth and Investments Banking customers and ensuring the TATs with customers are adhered to.
• Monitoring and evaluation business strategies set
• Obtain Approval of all sales related expenses
• Dashboard management with relevant MI teams to confirm accuracy of management reports on sales activities
• Identifying cross and up sale opportunities and track performance
• Work with the Relationship Managers, Branch Managers, Sales Managers to ensure strategy deliverables are properly documented and monitored.
• Responsible for call reports on customer visits.
• Ensure all documentation is correctly completed, collected and submitted as per procedure manuals and SLA’s
• Work with Relationship Managers, Branch Managers, Sales Managers to ensure Wealth and Investments Banking customers receive bespoke solutions and services.
• Providing general support to the Network teams as and when required to drive sales and unlock opportunities • Upskilling the team on Wealth and Investments Proposition for prospecting and business development

Compliance; 10%

• Ensure all regulations are observed while attending to customers.
• Ensure all applications are placed as per process and procedures.
• Ensure all regulatory requirements are met by ensuring compliance to the Banking act and SLA’s
• Managing relationships with stakeholders (Regional Managers, Branch Managers, Sales Managers, Products heads) to drive business.
• Sustained Prestige Proposition awareness within the network.
• Providing general support to the Network teams as and when required to drive sales and unlock opportunities.
• Upskilling the team on Prestige Proposition for prospecting and business development

Role/person specification

Preferred Education

• A Business-related Degree from a recognized university.
• Relevant professional qualifications such as CISI
• Knowledge of Wealth and Investments business, products, and processes.
• Experience in sale and Wealth and Investments business development and relationship management.
• Experience of managing activity across the whole of a project lifecycle, using current technology, structured methods and a quality process
• Exposure to governance, control and risk management
• Proven ability to effectively work across teams
• Ability to effectively work across teams

Preferred Experience

• Knowledge of the Bank’s policies, standards, procedures covering premises, equipment, security procedures/controls and snap checks

Knowledge and Skills

• A learning mindset to rapidly assimilate complex business issues and quickly solve problems in a structured manner or pre-empting issues that may arise where there is limited precedence
• Effective negotiating skills to secure both internal and external resources and deal with external service providers
• Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
• Banking Service Excellence
• Good understanding / Implementation of end to end Wealth and Investments processes
• Basic understanding and support of project management principles
• Ability to prepare and interpret management/production reports.

Closing: 2 June 2022