Wellness Club Manager at Healthy U

KEY RESPONSIBILITIES

• Own the full member experience lifecycle, managing feedback, queries, and escalations with empathy and professionalism
• Build a thriving Wellness Club community through educational content, exclusive events, and members-only experiences
• Oversee day to day programme operations across in store, e commerce, and app, including rules, T&Cs, rewards, and points mechanics
• Develop and deploy member exclusive offers and seasonal campaigns, partnering with brand suppliers and marketing for rollout
• Analyse performance, member growth, redemption patterns, and ROI, producing monthly dashboards and using segmentation to drive personalisation
• Continuously evolve the loyalty proposition, support new digital features, and explore partnerships that add value to members

QUALIFICATIONS & EXPERIENCE

• Degree in Marketing, Business, Data Analytics or related field
• 2 to 4 years experience in CRM, loyalty management, retail marketing, or digital marketing
• Experience with CRM databases, loyalty platforms or marketing automation tools
• Strong analytical skills with ability to translate data into insights and actions
• Understanding of omnichannel retail and customer lifecycle management