Workforce Success Manager at CloudFactory

Team Mission

The Success Manager plays a crucial role in supporting the onboarding and engagement of Cloud Worker teams within our organization. As a Success Manager, you will be accountable for ensuring that groups of cloud workers are onboarded and integrated into the organization by enabling them to form teams, develop strong bonds, and build trusting relationships to enhance their engagement and productivity.

Your focus will be on orchestrating their journey, through a holistic approach which involves combining the three main elements together into a single experience to create a sense of belonging and accountability.

• Earning - where we support the CloudWorkers with opportunities to earn on CloudFactory work streams delivering outstanding work for clients;
• Learning - where we engage our workforce in personal and professional growth and development programs
• Serving - where we create platforms for the workforce to be able to give back to their communities in a meaningful and impactful way.

Key Responsibilities:
As a success manager, you will be responsible for the following:

• Coordinate the onboarding process for cloud worker teams, ensuring a smooth transition into the organization. Facilitate initial “ welcome” onboarding session providing an overview of the organization, its values, teams’ setting, and goals. Ensure the assignment of “onboarding courses” that CWs will need to complete within the specified timeline.
• Liaise and coordinate with the recruitment team to support recruitment campaigns with partner organizations. Be present at the events to provide engaging introductions about CF, the work that we do, and the teams’ culture.
• Ensure cloud workers teams understand their roles, and responsibilities, and how they contribute to the organization's objectives of high performance. Foster a collaborative and inclusive team environment among cloud workers. Encourage teamwork, communication, and knowledge sharing within teams. Examples include facilitating team bonding and motivation by creating quarterly events and networking opportunities that will bring teams together to build relationships, for celebrations and recognitions as well as learning forums.
• Support with the facilitation of team meetings in the initial onboarding stages where you can discuss progress, challenges, and opportunities for improvement. Support the team through their forming stages, helping them define roles within the team.
• Provide support for resolving team challenges/conflicts, reassignment of team members, and addition of team members where needed.
• Assist cloud workers in setting and achieving their earn, learn, and serve goals during the onboarding phase. Guide them in understanding the importance of meeting these goals for personal and professional growth.
• Support teams in becoming self-managed within three months by promoting autonomy and accountability through coaching.
• Create and nurture partnerships with external organizations that align with our values and goals. Collaborate with these organizations to identify community service projects that teams can participate in.
• Coordinate and facilitate team involvement in community service initiatives, promoting a sense of social responsibility and engagement.

Key Performance Indicators (KPIs):

• Team onboarding and integration success rate through
• Time to productivity: Measure the time it takes for new team members to become fully productive in their roles
• Quality of work: Assess the quality of work produced by new team members. Are they meeting the standards and expectations of their roles
• Retention rates: Analyze the retention rates of newly onboarded team members
• Employee satisfaction surveys: Conduct surveys or interviews with new team members to gauge their level of satisfaction with the onboarding and integration process. Ask for feedback on their experience, the support received, and any areas where improvement is needed.
• Achievement of onboarding objectives: Establish clear onboarding objectives and evaluate the extent to which they are achieved. These objectives would be defined by the earn, learn and serve goals that we define.
• Self-management attainment rate within the specified timeframe.
• Overall team health of the workforce determined by Earn, Learn and Serve metrics.

Requirements

• Bachelor's degree in a relevant field (e.g., business administration, human resources, organizational psychology) or equivalent work experience.
• Proven 2-3 years experience in team management, preferably in a dynamic and diverse work environment.
• Solid interpersonal and communication skills, with the ability to build rapport, resolve conflicts, and influence individuals and teams positively.
• A deep understanding of team dynamics, motivation theories, and organizational behavior.
• Experience in fostering trust, collaboration, and accountability within teams.
• Ability to balance the needs and goals of individual team members with the overall objectives of the organization.
• Familiarity with performance management systems, feedback mechanisms, and goal-setting processes.
• Excellent problem-solving skills and the ability to adapt to evolving circumstances.
• Proficiency in project management and collaboration tools.
• Passion for continuous learning and keeping up-to-date with industry trends.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Remote and Home working
• Commuter/home office, internet and airtime allowance
• Comprehensive medical cover including dental, vision and emergency benefits and an annual Health Spending Account
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events