Workplace Lead at JLL

People Management

• Provide leadership for site FM team
• Mentor & enable training & development of team members
• Identify and fill staffing needs
• Nurture an environment conducive to good teamwork and co-operation among colleagues

Client Management

• Strive to “delight” the Client in all aspects of service delivery
• Interact on a regular basis with the appropriate client representative and on-site client personnel to discuss ongoing service delivery and forward planning
• Contracts Management
• Ensure that all contracts at the site are delivering the required service at the correct cost
• Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies Deliver best in class Human Experience for end users.
• Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
• Report critical & key performance measurements & achieve targets
• Ensure that Account Management is informed immediately of any Critical Performance incidents on site
• Complete all required audits and CSA’S and achieve targets
• Provide appropriate monthly/quarterly/annual reporting and management reports as required
• Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
• Provide a responsive and pro-active service via seamless interface with all involved parties
• Understand all aspects of any lease/licences that may impact the operation of the property.
• Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
• Act as single point of contact for the management of any projects on site

Finance Management

• Ensure that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Deliver Savings within or above the given targets.

Health and Safety Management

• Ensure that the site meets all legal and Client required H&S regulations Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations
• Human Experience/ Hospitality Management
• Deliver best in class Human Experience for end users.
• Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
• Report critical & key performance measurements & achieve targets
• Ensure that Account Management is informed immediately of any Critical Performance incidents on site
• Complete all required audits and CSA’S and achieve targets
• Provide appropriate monthly/quarterly/annual reporting and management reports as required
• Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
• Provide a responsive and pro-active service via seamless interface with all involved parties
• Understand all aspects of any lease/licences that may impact the operation of the property.
• Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
• Act as single point of contact for the management of any projects on sit

Operational risk

• Ensure all material risks are identified, assessed, mitigated, monitored and reported
• Ensure applicable external laws and regulations and internal policies, procedures, limits and other risk control requirements are implemented and complied with
• Propose control enhancements to ensure that any known risks are controlled within acceptable boundaries and to consistent standards
• Align business (or functional) strategy with risk appetite and seek to optimise the risk-return profile of the business
• Set the right tone for the risk management culture of the team in internal communications and performance objectives
• The position is required to establish and implement an effective program of control reviews that verify that the process(s) you are responsible for are operating as designed and control are working effectively

Supply Partner Management

Experience in managing multi service real estate contracts at a country level. Experience of procurement methods and contractual terms and conditions relating to relevant services. Strong knowledge and experience of performance management of partnerships.

• Demonstrable Experienced in managing contracts
• Soft Service & FM management experience
• Experience in managing Stakeholders and Clients

Additional Duties and Responsibilities

• Work together with other JLL business lines like transaction business, project management, IPS etc.
• Networking with the clients organization and the local management
• Support new business opportunities of JLL