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  • Posted: Jan 20, 2023
    Deadline: Not specified
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    We are a fast growing startup building Africas largest impact data labeling workforce by empowering underserved communities to join the digital economy and break the cycle of poverty. Founded in 2021


    Read more about this company

     

    Team Lead 1

    Key Responsibilities:

    • Ensure that the allocated work is properly distributed to all the team members and is executed in a timely manner.
    • Ensuring the department’s productivity is maximized to the required standards and the pre-defined KPI’s, performance targets and standards are achieved in accordance with the business plan.
    • Monitor and report progress on performance, provide feedback and take appropriate corrective action. Ensure that personal targets and deadlines are met.
    • Provide support and assistance for team members to assist in the development of their skills and knowledge and identifying campaign training requirements.
    • Provide regular coaching and training on new and existing products and changes to any processes.
    • Conduct regular quality assessments and coaching; offering constructive feedback, which will include QA feedback sessions and continuously developing quality.
    • Prepare daily individual performance activity reports, incident logs and shift planners to ensure that the statistics are well interpreted to meet the required business standards.
    • Provide the team with appropriate communication and gain their feedback through regular team meetings.
    • To motivate the team to provide a first class service to all our clients whilst ensuring business targets are met.
    • Work closely with the other Team Leaders to ensure that queries across all areas of the business are handled.
    • Recognize & celebrate team & individual accomplishments & exceptional performance
    • Carry out any other ad hoc duties as may be requested, from time to time, by immediate Manager
    • The Team Leader shall keep the Project Manager/Management informed of schedules, priorities, accomplishments & ongoing issues, participate in achieving resolutions to identified issues.
    • Drive the AAI culture and values within the team.
    • Promote team work, optimize and maximize personal and team potential and encourage staff development.
    • Manage a minimum of 15 taskers
    • Manage taskers in low level complexity projects

    Minimum Qualifications:\

    • A degree or diploma in a business related field.
    • Two years of work experience in a contact center environment/data labeling environment.
    • Minimum 1 years of experience in Team leader position in a busy contact center/data labeling site.

    Preferred Qualifications:

    • Able to handle, prioritize, multiple projects simultaneously
    • IT literacy in Excel, Access, Word and PowerPoint
    • Knowledge of English and Swahili
    • Fluent in English (written and verbal) and Swahili
    • Great attention to detail and feedback skills.
    • Excellent communication skills
    • Planning and organizing skills
    • Fast learner and able to break down complex information into simple concepts.
    • Reporting and analysis skills
    • Strong interpersonal skills.
    • Strong analytical skills and problem solving skills
    • Excellent team player and captain

    go to method of application »

    Tasker

    Key Responsibilities:

    The tasker will be responsible for processing data as per client specifications, which may include some or all of the following:

    • Research products across several e-commerce platforms
    • Write product descriptions and titles
    • Classify products into different categories
    • Maintain data work requirements by following data program techniques, procedures as well as meeting and maintaining the required quality threshold.
    • Verify entered data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of data.
    • Perform any other duty as may be required or assigned

    Preferred Qualifications:

    • Comfort using Internet search engines like Google or Bing.
    • Familiarity with software like MS Office, and comfortable adapting to and learning new software and web applications
    • Working knowledge of MS Office applications
    • Fluent in written and verbal English and Kiswahili.
    • Strong communication skills, both verbal and written
    • Excellent web research skills
    • Keen attention to detail
    • Ability to work with a sense of urgency
    • Sense of urgency and good time-management skills
    • Ability to /interest in communicating effectively with people from diverse backgrounds and cultures
    • Must be a good team player

    Method of Application

    Use the link(s) below to apply on company website.

     

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