Associate Field Manager – Internal Audit (Kaloleni, Kenya) at GiveDirectly

The Associate Field Manager (AFM) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients. The Associate Field Manager will manage fraud risk mitigation for a specific project location, which may also involve the management of a team of Field Officers (FOs). The Associate Field Manager will own day-to-day fraud risk management of this project location including: daily work planning, team management, tracking fraud risk mitigation performance against KPIs and identifying opportunities for risk mitigation and process improvement. The Associate Field Manager will serve as the key “eyes and ears” on the ground for the IA Manager (IAM) and will be responsible for regularly synthesizing updates on identified risks and risk trends. The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards driving both team and individual productivity and quality.                                            

Duties & responsibilities:

Project Design (20%):

• Work with the IAM to conduct community scoping ahead of project launch in order to map the extent, nature and range of risks that exist within the communities that we plan to work. 
• Conduct data quality checks and verify the information provided for projects where we are working with partner organisations
• Review and assess implementation tools for the programmes team to ensure that they sufficient for the identification and detection of key risks associated with the project

Systems orientated risk monitoring (40%):

• Investigate cases that have been deemed to be high risk - this will include end to end management from the initial recipient engagement to reporting the issue internally, investigating the case, providing feedback and closing the case in line with case management standards
• Follow up with recipients that have been identified as being high risk and ensure that they have the appropriate support to ensure that they can safely receive their transfer 
• Undertake community based fraud risk intelligence monitoring, including transect walks and recipient feedback exercises
• Monitor the traffic and trends of risk reporting and escalate any high risk issues
• Periodic review of the cases and investigations undertaken by the programmes team
• Vet new versions of surveys and recommend survey improvements as necessary (e.g. potential process gaps)
• Raise ideas for continuous improvement of the enrollment process/recipient experience; execute process improvements and ideas raised by the IA Manager/Country Director
• Escalate any key risks that are identified on the ground to the IA Manager and IA PM.

Field management (10%) - where applicable: 

• Meet with field teams every morning to align plans for the day and solve field challenges 
• Track FO productivity & quality of service, including reviewing operational reports and individual performance
• Keep senior management informed of key risks to the work plan (e.g. village-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.)
• Meet weekly with other members of field management in order to discuss challenges in the field and propose solutions
• Meet with the IA Manager weekly to discuss identified risk trends any risk that need to be escalated. 

Field Officer management and development (10%) - where applicable

• Monitor and ensure quality control when the field staff conduct surveys
• Coach FOs on challenges that come up in the field. Provide additional case-specific input as requested by FOs (e.g. ambiguity around potential impostor)
• Exercise judgment and escalate recurring issues or questions to the IA Manager
• Coach FOs who are underperforming and provide disciplinary measures when necessary
• Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives

Administration (10%)

• Ensure all allowance requests and spent allowance requests are submitted correctly and promptly
• Ensure timesheets are accurately submitted in a timely fashion
• Process leave requests so as not to conflict with work planning and operations 
• Resolve miscellaneous equipment requests
• Participate in a weekly field-management forum to solve problems and collaborate on work planning

 Other (10%)

• Support with hiring processes where necessary 
• Support the IAM in onboarding processes of new team members 
• Assist the IAM with hosting visitors to the project location 
• Assist the IAM with hosting journalists, donors, and other external parties
• Assist with response to “crisis” events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.)
• Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives

Required Qualifications

• Bachelor's degree in Social Sciences, Development Studies, or a related field.
• At least 3 years of experience managing teams in the humanitarian or development sector.
• Proven track record in people management, especially in remote or resource-scarce settings.
• Strong analytical, problem-solving, and organizational skills.
• Proficient in data analysis and reporting tools (e.g., Excel, Google Sheets).
• Strong familiarity with Kaloleni and the surrounding areas, including the local context, communities, customs, and terrain.
• High integrity, empathy, and alignment with GiveDirectly's values.
• Experience with digital data tools, community engagement, financial reconciliation, or social protection programs will be an added advantage.
• Excellent verbal and written communication skills.