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  • Posted: Jul 8, 2024
    Deadline: Jul 15, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Metropol was established in Kenya in 1996 as a business Information and credit management company. In 2006 Metropol partnered with GCR to provide credit rating services that enable corporates to raise capital and meet their financing needs. Metropol is also licensed by the Central Bank of Kenya to provide Credit Reference Bureau (CRB) Services to ALL banks i...
    Read more about this company


    Business System Analyst

    • The job holder will bridge the gap between business needs and technology solutions at Metropol. He/She will be involved in analysing business processes, Identifying system requirements, designing and implementing technology solutions inline with Metropol objectives while collaborating with stakeholders to drive successful adoption of technology initiatives.


    • Analyse the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
    • Define and document customer business functions and processes
    • Prepare templates for use in delivering high quality process models, use cases, business rules, data dictionaries, user interface models, technical specifications, work plans, test plans, project communications and systems documentation
    • Manage activities during the software development life cycle
    • Validate solutions to ensure they meet the business requirements and help determine the most appropriate actions to address problems identified through project testing or other assessment efforts.
    • Train and assist users on how to document systems requirements, how to conduct user acceptance testing and participate in actual user testing documenting the results and raising necessary change requests
    • Consult with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access translating them to into simplified systems requirements.
    • Track and fully document changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
    • Make and maintain final systems documentation and user manuals for completed systems.
    • Provide technical assistance in training, mentoring, and coaching professional and technical staff.
    • Develop training curriculum and conduct formal training sessions covering assigned systems module.

    Qualifications & Competences

    • Degree in Information Technology or related field
    • Certified Business Analyst
    • 3 years IT/IS business analysis experience.
    • Microsoft PowerPoint, Word, Excel, Visio.
    • Strong knowledge in relational databases (Oracle, Postgres etc)
    • Working knowledge of Unix/Linux
    • Working knowledge of current software development languages and tools (Python/Django, Java, PHP etc)
    • Ability to deal with complex situations holistically.
    • Ability to define current/future business models and influence the interconnections between the business processes, technology, data and people
    • Experience as an Agile/Scrum environment, projects practitioner
    • Working experience in documenting and presenting software to both technical and business users
    • Proven track record managing requirements for multiple projects in parallel across multiple lines of business and stakeholders.
    • Ability to perform assigned tasks with minimal direct supervision.
    • Ability to interview stakeholders to understand business rules and requirements, map business process and flows, and translate findings into effective business requirements.
    • Ability to collaborate with technical teams, demonstrating an awareness of the software development life cycle.

    go to method of application »

    Production Manager

    • The ideal candidate is an analytical team player who will be responsible for leading a team of high performing individuals who own the entire product lifecycle from strategy to evaluation. You will also oversee the collection efforts of all officers of Metropol Credit Management Service and ensure growth of the existing client portfolio, supervise and ensure delivery on service and Debt Management targets.



    • To ensure the set DCI per sector is achieved.
    • Ensure the set target on Skip Trace and Asset Trace is achieved
    • Invoicing: To secure confirmations on payment, and invoice on time. This includes collections of invoices as stipulated in the engagement contracts.
    • Establish collection goals and monitor results of daily collection performance of CMO`s as per set targets
    • Manage production strategy development and implementation.
    • Ensure production methodology is followed and managed well
    • Supervise and evaluate performance of production personnel
    • Ensure output meets quality standards
    • Drive a continuous improvement culture in Credit Management Unit
    • Evaluate individual collection methodology to ensure areas of improvement.
    • Mentor, coach and develop Team members to ensure development of business to agreed standards
    • Proactively manage change to ensure the delivery of all company requirements
    • Assign new accounts to Credit Management Teams according to skill level and experience
    • Counsel delinquent account debtors to assist in finding funds to meet debt obligations
    • Make recommendations to implement improved processes
    • Be visible and available for support with account handling
    • Perform other duties as assigned by management


    • Develop, build, and manage a client base of Corporate Accounts
    • Assess, evaluate and appropriately price for portfolio before acquisition in line with the pricing guidelines.
    • Oversee the sales process at each stage from quote to purchasing to fulfillment and follow up
    • Target new and existing corporates with credit management needs.
    • Prospect new clients via sales calls, direct mail, email and networking events
    • Follow up on leads generated through other departments and promotional events
    • Participate in conferences to promote Company program agenda.

    Client relationship Management

    • Reports: To ensure, timely, accurate comprehensive reports are prepared and shared with clients.
    • Portfolio Growth: To continuously grow existing portfolio while ensuring contracts are up to date and no work is done where a contract has lapsed.
    • Growth of Products per Customer: To always ensure clients under management are consuming additional products within MCMS in additional to group products.

    Qualifications & Competences

    • Bachelor’s Degree in a business related field
    • A master’s degree is an added advantage
    • Professional training in credit management
    • Strong written, verbal and collaboration skills
    • 3-5 years’ experience on collections/credit management work
    • Experience in supervision/ people management
    • Analytical skills

    Method of Application

    Interested candidates should submit their applications (CV and Cover letter) to by COB 15th July 2024.


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