Career Opportunities at I&M Bank

Job Purpose:

• To lead the design, development, enhancement, and performance of card products targeted at Corporate, Business Banking, Commercial, and High-Net-Worth customers.
• The role ensures that the bank delivers premium, relevant, and competitively differentiated card solutions that drive revenue, loyalty, and deepened client relationships.

Key Responsibilities:
Product Strategy & Value Proposition Development:

• Own the corporate and HNW card product roadmap—credit, debit, virtual, prepaid and premium propositions.
• Develop differentiated value propositions aligned to the needs of: large corporates, Middle-market & SMEs, Business banking and High-net-worth individuals (wealth & preferred segments).
• Align product strategy with market trends, customer insights, and scheme partnerships.

New Product Development & Enhancements:

• Lead ideation, design, prototyping, and rollout of new card products including; Premium credit cards, T&E expense management cards, corporate purchasing / procurement cards, SME working capital card solutions, Co-branded premium cards and Virtual corporate cards for digital-first businesses.
• Drive lifecycle enhancements (features, pricing, benefits, loyalty, service experience).

Corporate & HNW Portfolio Management:

• Monitor performance of corporate/HNW segments – spend, activation, utilization, attrition, delinquency.
• Lead portfolio interventions to optimize usage, cross-sell, upgrades, and retention.
• Develop and manage annual segment growth and revenue plans.

Client Engagement & Relationship Support:

• Work closely with Corporate, Business Banking and Wealth Relationship Managers to drive deeper card penetration among existing clients.
• Support business pitches with bespoke card solutions, pricing, benefits, and onboarding journeys.
• Lead premium client experience interventions (e.g., airport lounges, concierge, reward programs, lifestyle benefits).

Pricing & Commercials:

• Develop pricing strategies that balance acquisition, retention and profitability.
• Structure corporate card deals—fee structures, interchange optimization, spend-based rewards, and corporate rebates.
• Collaborate with Finance and Risk to strengthen product-level P&L discipline.

Partner & Ecosystem Management:

• Work with schemes (Mastercard, Visa, UnionPay, UPI) to design premium offerings and commercial incentives.
• Manage external partners such as travel providers, concierge networks, lifestyle partners and fintechs offering T&E or expense management tools.
• Evaluate opportunities for co-brand partnerships with elite institutions, associations, or luxury brands.

Risk, Compliance & Controls:

• Ensure corporate and HNW propositions meet internal policies, regulatory requirements, scheme mandates, and operational risk standards.
• Collaborate with Credit Risk on limits, underwriting frameworks, corporate guarantees and exposure controls.
• Stay ahead of fraud trends affecting premium cardholders and business customers.

Operational Excellence & Journey Digitization:

• Enhance onboarding experience for corporates and HNW clients (digital onboarding, instant issuance, dedicated service teams).
• Improve client journeys across: Statement delivery, Expense reporting, Card issuance flows, E-commerce authentication, Disputes & chargebacks and Lead automation initiatives for corporate workflows and premium servicing.

Academic Qualifications:

• Bachelor’s degree in business, Finance, IT, Economics, or related field.
• Additional certification in product management, project management or digital transformation is an added advantage. 

Work Experience:

• 6–10+ years in product management, corporate banking, premium banking, or card issuing.
• Proven experience managing commercial card or premium card products.
• Demonstrated exposure to HNW customer value propositions or corporate payment solutions.
• Experience in developing digital-first financial products.
• Strong understanding of corporate procurement, T&E flows, and working capital needs.

Key Skills & Competencies:

• Product & Commercial Acumen.
• Strong understanding of card economics, interchange, credit risk drivers, pricing strategies.
• Ability to create compelling propositions with clear commercial returns.
• Client-Centricity & Relationship Capability.
• Deep understanding of corporate buyer journeys and affluent customer expectations.
• Ability to co-create solutions with Relationship Managers and key decision-makers.
• Digital Payments & Technology Savvy.

Familiarity with:

• Digital corporate onboarding platforms.
• Virtual cards & tokenization.
• Expense management tools.
• AI/automation in corporate payments.
• Premium customer servicing technologies.

Insights & Analytics:

• Ability to leverage data for segmentation, product design, offers personalization, and portfolio tracking.
• Leadership & Influence.
• Strong stakeholder management.
• Ability to drive cross-functional initiatives with risk, operations, marketing, digital, and credit teams.

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Job Purpose:

• To drive strategic growth, profitability, and innovation across the bank’s card portfolio by leveraging deep payments expertise, customer analytics, emerging technologies, and ecosystem partnerships. 
• The role will proactively shape the bank’s future in digital payments, ensuring differentiated value propositions, superior portfolio performance, and readiness for next-generation payment trends.

Key Responsibilities:

Portfolio Performance & P&L Management:

• Own end-to-end performance of issuing portfolio: debit, credit, prepaid and premium segments.
• Set and deliver annual acquisition, activation, usage, spend, and revenue targets.
• Continuously optimize pricing, interchange strategies, FX markup revenue, and product profitability models.
• Identify under-performing segments and lead corrective actions.

Customer Lifecycle & Engagement Management:

• Develop curated lifecycle strategies – onboarding, activation, usage, cross-sell, dormancy, retention.
• Drive personalization using data/AI insights to maximize cardholder value.
• Lead top-spender programs, loyalty initiatives, and premium experiences to enhance engagement.

Product Innovation & Future-Ready Solutions:

• Scan global payment trends, emerging rails, ISO 20022 opportunities, tokenization, embedded finance, CBDCs, and real-time payments.
• Champion the introduction of future-facing products (contactless, virtual cards, tokenized solutions, wearables, card-on-file optimization, biometric cards, cross-border innovation).
• Develop use cases for AI in portfolio management (risk scoring, propensity models, offers optimization).
• Evaluate fintech partnerships and ecosystem expansions.

Risk & Compliance Management:

• Ensure credit risk, fraud risk, operational risk and regulatory compliance across the portfolio.
• Recommend policy changes for limits, exposure, velocity controls, and authorization strategies (including friendly-fraud mitigation).
• Lead interventions for cross-border fraud trends, merchant fraud, first-party abuse, and chargebacks.

Stakeholder & Partner Management:

• Collaborate closely with Business, Digital, Credit, Marketing, Operations, Fraud, and CX teams.
• Lead business cases for new partnerships, alliances, loyalty platforms, and co-branded card opportunities.

Operational Excellence & Process Digitization:

• Drive digital onboarding, instant issuance, Straight-Through Processing (STP) and workflow automation.
• Work with Technology & Ops to map and resolve customer pain points end-to-end.
• Improve authorization rates, chargeback turnaround, and disputes experience.

Academic Qualifications:

• Bachelor’s degree in business, Finance, IT, Economics, or related field.
• Postgraduate qualification is an added advantage (MBA preferred).

Work Experience:

• 8–10+ years in card issuing, digital payments, portfolio or product management in a bank or fintech.
• Proven experience managing a card P&L and driving spend, revenue, and customer engagement.
• Strong exposure to credit card portfolio management and risk management.
• Experience working with international card schemes and payment processors.
• Demonstrated track record of leading digital transformation or payments innovation initiatives.

Key Competencies:
Payments Innovation & Emerging Tech:
Deep curiosity and understanding of:

• Tokenization, invisible payments.
• Real-time payments, ISO 20022, Open Banking APIs.
• AI in credit scoring and behavioral analytics.
• Digital identity, biometrics, cybersecurity.
• CBDCs, blockchain use cases.
• Embedded finance and marketplace payments.

Strategic Foresight & Market Intelligence:

• Ability to anticipate future payment models and translate them into business opportunities.
• Strong scenario-planning and trend-mapping capabilities.
• Ability to assess the long-term viability of technologies and fintech partnerships.

Data-Driven Portfolio Optimization:
Hands-on skills in using analytics for:

• Propensity modelling.
• Usage segmentation.
• Fraud anomaly detection.
• Customer lifetime value (CLTV) maximization.
• Spend behavior clustering.
• Understands how to embed data science in business decisioning.

Design Thinking & Customer-First Innovation:

• Ability to reimagine end-to-end customer journeys.
• Strong capability to convert customer pain points into digital product enhancements.
• Experience shaping value propositions for mass, affluent, SME and corporate customers.

Core Skills:

• Strong leadership and influence skills.
• High analytical capability and strategic thinking.
• Excellent communication, stakeholder management and presentation skills.
• Creativity and ability to drive innovation.
• Strong project management and execution discipline.
• Customer-centric mindset and problem-solving orientation.