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  • Posted: May 21, 2024
    Deadline: Not specified
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    Kasha is a fast-growing startup e-commerce company in East Africa focused on women’s health and personal care, selling products such as menstrual care, contraceptives, HIV self-tests, soaps, lotions, baby diapers, and beauty products. Kasha’s e-commerce is highly accessible across the region and customers can order via website, app, USSD (basic mobile phone, no internet), call center or social media. On top of the consumer business, Kasha’s business includes market insight, analytics, and service offerings to global manufacturers of FMCG, Pharma and Beauty products with the aim of helping them drive their revenue and market penetration.
    Read more about this company

     

    Compliance Manager

    Job Purpose:

    Your primary responsibility will be to own, develop and manage effective compliance programs and policies to mitigate risks and promote ethical behaviour within the company and in full support of our ESMS policies. You will collaborate with various departments and stakeholders to ensure that compliance standards are met across the organisation. You will be in charge of running background checks against new staff, investors, customers and agents so as to ensure compliance with existing policies. You will also be responsible for leading regular internal audits on our business operations across a variety of compliance areas. Owning and managing a risk management framework, including an ESMS framework, measuring key areas of risk for the company are core to the role.

    Role Responsibilities:

    • Develop and implement compliance strategies- Design and execute comprehensive compliance programs and initiatives aligned with company policies including ESMS policy, legal requirements and industry best practices. Continuously monitor changes in regulations and adapt the compliance strategy accordingly.
    • Run background checks against new staff, investors, customers and agents so as to ensure compliance with existing policies.
    • Policy and procedure development- Develop, review, and update compliance policies, procedures, and guidelines to ensure they align with relevant laws and regulations. Communicate policy changes to employees and conduct training sessions to enhance compliance awareness.
    • Risk assessment and mitigation: Identify potential compliance risks within the organisation through regular audits, assessments, and monitoring activities. Develop risk mitigation plans, implement controls, and provide recommendations to address identified risks effectively.
    • Regulatory compliance: Stay abreast of applicable laws, regulations, and guidelines especially but not only related to the healthcare and pharmaceutical industry. Ensure the organisation's adherence to these requirements and timely submission of regulatory reports, licences, and certifications.
    • Training and education: Deliver compliance training programs to educate employees on relevant laws, regulations, and internal policies. Promote a culture of compliance by promoting awareness and understanding among staff members.
    • Internal audits and investigations: Conduct routine audits and investigations into potential compliance breaches, ethics violations, or fraudulent activities. Coordinate with legal, HR and Health departments as necessary, and recommend appropriate corrective actions or disciplinary measures.
    • Reporting and documentation: Deliver and present a monthly compliance scorecard to the CEO and prepare regular compliance reports for management, highlighting key compliance metrics, issues, and trends. Maintain accurate records and documentation related to compliance activities, audits, and investigations.
    • Collaboration and consultation: Act as a subject matter expert on compliance matters, providing guidance and support to various departments and business units. Collaborate with cross-functional teams to ensure compliance requirements are integrated into business processes and decision-making.
    • External relationships: Establish and maintain positive relationships with regulatory agencies, external auditors and legal counsel. Stay informed about changes in regulations and industry practices through participation in professional networks and conferences.
    • Own Subsidiary legal counsel- Overseeing the uniformity and consistency of contractual agreements and contract management across the organisation

    Role Requirements:

    • Bachelor's degree in business administration, law, risk management or a related field. Advanced degrees or certifications in compliance or healthcare regulations are a plus.
    • Proven experience leading ESG & Impact & Business Integrity.
    • Excellent project management and PMO experience with strong communication skills both verbally and written.
    • Proven experience as a Compliance Officer or in a similar role within a retail, wholesale, healthcare or tech industry.
    • In-depth knowledge of relevant laws and regulations, such as data privacy and protection (e.g., GDPR), pharmaceutical regulations, telemedicine regulations, and consumer protection laws.
    • Familiarity with compliance frameworks, risk assessment methodologies, and internal control systems.
    • Understanding of technology-driven platforms, e-commerce, and digital health solutions.
    • Strong analytical and problem-solving skills, with attention to detail.
    • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
    • High integrity and ethical standards, with discretion when handling sensitive and confidential information.
    • Proactive mindset with the ability to anticipate compliance risks and develop proactive solutions.
    • Proven experience in dealing with Fraud in retail and wholesale space

    go to method of application »

    Credit Officer

    Job Purpose:

    As a Credit Officer at Kasha, your primary responsibility is to ensure the smooth functioning of credit operations by collecting necessary financial documentation and evaluating clients' creditworthiness. You will collaborate with the Credit Admin Team to assess risk ratios based on credit scores and financial histories, enabling informed decisions regarding credit extension.

    Role Responsibilities:

    • Debt Collection and Payment Plans: Manage debt collection within credit terms, negotiating and establishing payment plans with customers to facilitate timely repayments.
    • Account Reconciliation: Ensure accurate account reconciliation to reflect the true financial position at any given time, maintaining transparency and reliability in financial records.
    • Issue Resolution: Resolve issues such as short deliveries, unallocated payments, and customer complaints promptly within a 48-hour timeframe to uphold customer satisfaction and trust.
    • Relationship Management: Provide exceptional customer experience by actively engaging with clients through various channels including phone calls, market visits, and feedback sessions, thereby fostering strong client relationships and gathering valuable market insights.
    • KYC Process and Data Capture: Conduct thorough Know Your Customer (KYC) verification exercises for all new clients, ensuring the capture of relevant information in the organization's system to support decision-making processes.
    • Credit Evaluation: Assess the creditworthiness of Kasha customers before approving goods issuance, mitigating risks associated with credit extensions.
    • Debtor Management: Maintain accurate records of debtors, monitor the progress of existing debts, and track repayment activities to facilitate efficient debt management.
    • Demand Letters and Reporting: Prepare demand letters for defaulters and compile detailed weekly and monthly debtor reports, aiding in the identification of delinquencies and informing strategic decision-making.

    Role Requirements:

    • Business-related degree or its equivalent from a recognized university, accompanied by CPA 2 or its equivalent. Alternatively, CPA 2 qualification with demonstrated satisfactory experience as a Credit Officer within an FMCG (Fast-Moving Consumer Goods) environment.
    • Minimum of 3 years of relevant experience, demonstrating proficiency in credit control or related fields.
    • Exceptional analytical skills necessary for interpreting and effectively working with intricate financial data.
    • Excellent organizational abilities enabling efficient task management, particularly under pressure.
    • Strong commitment to ethical behavior when handling sensitive financial information.
    • Effective communication and negotiation skills, supported by a track record of providing outstanding customer service.
    • Thorough understanding of the laws and regulations governing credit practices in Kenya, ensuring compliance and adherence to legal requirements in credit management processes.

    Experience Our Kasha Life Benefits:

    • Location: Nairobi, Kenya.
    • Flexible working hours and birthdays off.
    • 21 days holiday plus all bank holidays.
    • Medical cover for you and your dependents.
    • Socials that keep you in touch with everyone in the company.

    Method of Application

    Use the link(s) below to apply on company website.

     

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