Credit Officer at Kasha Kenya

Job Purpose:

As a Credit Officer at Kasha, your primary responsibility is to ensure the smooth functioning of credit operations by collecting necessary financial documentation and evaluating clients' creditworthiness. You will collaborate with the Credit Admin Team to assess risk ratios based on credit scores and financial histories, enabling informed decisions regarding credit extension.

Role Responsibilities:

• Debt Collection and Payment Plans: Manage debt collection within credit terms, negotiating and establishing payment plans with customers to facilitate timely repayments.
• Account Reconciliation: Ensure accurate account reconciliation to reflect the true financial position at any given time, maintaining transparency and reliability in financial records.
• Issue Resolution: Resolve issues such as short deliveries, unallocated payments, and customer complaints promptly within a 48-hour timeframe to uphold customer satisfaction and trust.
• Relationship Management: Provide exceptional customer experience by actively engaging with clients through various channels including phone calls, market visits, and feedback sessions, thereby fostering strong client relationships and gathering valuable market insights.
• KYC Process and Data Capture: Conduct thorough Know Your Customer (KYC) verification exercises for all new clients, ensuring the capture of relevant information in the organization's system to support decision-making processes.
• Credit Evaluation: Assess the creditworthiness of Kasha customers before approving goods issuance, mitigating risks associated with credit extensions.
• Debtor Management: Maintain accurate records of debtors, monitor the progress of existing debts, and track repayment activities to facilitate efficient debt management.
• Demand Letters and Reporting: Prepare demand letters for defaulters and compile detailed weekly and monthly debtor reports, aiding in the identification of delinquencies and informing strategic decision-making.

Role Requirements:

• Business-related degree or its equivalent from a recognized university, accompanied by CPA 2 or its equivalent. Alternatively, CPA 2 qualification with demonstrated satisfactory experience as a Credit Officer within an FMCG (Fast-Moving Consumer Goods) environment.
• Minimum of 3 years of relevant experience, demonstrating proficiency in credit control or related fields.
• Exceptional analytical skills necessary for interpreting and effectively working with intricate financial data.
• Excellent organizational abilities enabling efficient task management, particularly under pressure.
• Strong commitment to ethical behavior when handling sensitive financial information.
• Effective communication and negotiation skills, supported by a track record of providing outstanding customer service.
• Thorough understanding of the laws and regulations governing credit practices in Kenya, ensuring compliance and adherence to legal requirements in credit management processes.

Experience Our Kasha Life Benefits:

• Location: Nairobi, Kenya.
• Flexible working hours and birthdays off.
• 21 days holiday plus all bank holidays.
• Medical cover for you and your dependents.
• Socials that keep you in touch with everyone in the company.