Compliance Manager at Kasha Kenya

Job Purpose:

Your primary responsibility will be to own, develop and manage effective compliance programs and policies to mitigate risks and promote ethical behaviour within the company and in full support of our ESMS policies. You will collaborate with various departments and stakeholders to ensure that compliance standards are met across the organisation. You will be in charge of running background checks against new staff, investors, customers and agents so as to ensure compliance with existing policies. You will also be responsible for leading regular internal audits on our business operations across a variety of compliance areas. Owning and managing a risk management framework, including an ESMS framework, measuring key areas of risk for the company are core to the role.

Role Responsibilities:

• Develop and implement compliance strategies- Design and execute comprehensive compliance programs and initiatives aligned with company policies including ESMS policy, legal requirements and industry best practices. Continuously monitor changes in regulations and adapt the compliance strategy accordingly.
• Run background checks against new staff, investors, customers and agents so as to ensure compliance with existing policies.
• Policy and procedure development- Develop, review, and update compliance policies, procedures, and guidelines to ensure they align with relevant laws and regulations. Communicate policy changes to employees and conduct training sessions to enhance compliance awareness.
• Risk assessment and mitigation: Identify potential compliance risks within the organisation through regular audits, assessments, and monitoring activities. Develop risk mitigation plans, implement controls, and provide recommendations to address identified risks effectively.
• Regulatory compliance: Stay abreast of applicable laws, regulations, and guidelines especially but not only related to the healthcare and pharmaceutical industry. Ensure the organisation's adherence to these requirements and timely submission of regulatory reports, licences, and certifications.
• Training and education: Deliver compliance training programs to educate employees on relevant laws, regulations, and internal policies. Promote a culture of compliance by promoting awareness and understanding among staff members.
• Internal audits and investigations: Conduct routine audits and investigations into potential compliance breaches, ethics violations, or fraudulent activities. Coordinate with legal, HR and Health departments as necessary, and recommend appropriate corrective actions or disciplinary measures.
• Reporting and documentation: Deliver and present a monthly compliance scorecard to the CEO and prepare regular compliance reports for management, highlighting key compliance metrics, issues, and trends. Maintain accurate records and documentation related to compliance activities, audits, and investigations.
• Collaboration and consultation: Act as a subject matter expert on compliance matters, providing guidance and support to various departments and business units. Collaborate with cross-functional teams to ensure compliance requirements are integrated into business processes and decision-making.
• External relationships: Establish and maintain positive relationships with regulatory agencies, external auditors and legal counsel. Stay informed about changes in regulations and industry practices through participation in professional networks and conferences.
• Own Subsidiary legal counsel- Overseeing the uniformity and consistency of contractual agreements and contract management across the organisation

Role Requirements:

• Bachelor's degree in business administration, law, risk management or a related field. Advanced degrees or certifications in compliance or healthcare regulations are a plus.
• Proven experience leading ESG & Impact & Business Integrity.
• Excellent project management and PMO experience with strong communication skills both verbally and written.
• Proven experience as a Compliance Officer or in a similar role within a retail, wholesale, healthcare or tech industry.
• In-depth knowledge of relevant laws and regulations, such as data privacy and protection (e.g., GDPR), pharmaceutical regulations, telemedicine regulations, and consumer protection laws.
• Familiarity with compliance frameworks, risk assessment methodologies, and internal control systems.
• Understanding of technology-driven platforms, e-commerce, and digital health solutions.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• High integrity and ethical standards, with discretion when handling sensitive and confidential information.
• Proactive mindset with the ability to anticipate compliance risks and develop proactive solutions.
• Proven experience in dealing with Fraud in retail and wholesale space