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  • Posted: Sep 17, 2021
    Deadline: Not specified
  • Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA
    Read more about this company


    Dockyard Lead

    Job Description

    Reporting to the Research and Design Tech Lead the position holder is responsible for an outside-in approach to open innovation and to scale the initiatives to production. Working with partners, the business, Project teams, Squads as well as virtual IT delivery teams to implement various projects, innovation ideas and business deliverables. Break down complex requirements into simple trackable tasks. Be committed to high quality output and delivery on time.

    Roles and Responsibilities

    1. Organizing various hackathons that promote open innovation with a Quarterly target focus.
    2. Organizing and running the organizations innovation weeks with Quarterly target focus.
    3. Developing a strong community of co-creators that promote open innovation.
    4. Support setting up of crowdsourcing initiatives to generate innovative ideas and concepts.
    5. Liaising with learning institutions and professional bodies to share best practice and leverage innovation inherent there.
    6. Coordinate with other engineers, management and partners on open innovation.
    7. Scaling innovative ideas into production to solve real business problems.
    8. Source for Funding for start-up ideas.
    9. Alignment with leadership on key focus areas and challenges to be solved through the hackathons.
    10. Team Leadership where applicable.

     Job Qualifications

    1. Degree in Science/computer science/Engineering/Business related.
    2. Certification in Business Analysis & Agile Project Management will be an added advantage
    3. Strong business acumen and mindset – with knowledge of Human Centered Design
    4. 6+ years of technical experience in a busy IT development environment
    5. 3+ years’ Experience in Technical Leadership of large IT projects and Programs
    6. Team player who is skilled at building up and managing stakeholder relationships successfully
    7. Ability to persuade stakeholders and to champion effective techniques through delivery
    8. Ability to drive initiatives without any formal authority in an ambiguous environment
    9. A curious and innovative mind that built things.

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    Solutions Architect

    Job Description

    Reporting to HOD - Enterprise Architecture, the role holder is responsible ensuring all solution architectures are well aligned to architectural frameworks and guided by strategy. Working with partners, Project teams, Squads as well as virtual IT delivery teams to implement various projects and business deliverables. Break down complex requirements into simple trackable tasks. Be committed to high quality output and delivery on time.

    Job Main Duties

    1. Cascade blueprints and target architectures to IT delivery teams and solution architects.
    2. Resolve complex solution architecture challenges experienced by various IT delivery teams.
    3. Anticipate customer and business requests and build capacity to meet the demands.
    4. Contribute to strategy and target architectures.
    5. Ensure maximum re-use of technical and business functionality with no duplication.
    6. Documentation and optimization of all solution architectures.
    7. Mentorship and leadership of other solution architects.
    8. This role is responsible for transferring the vision and objectives to chapter leads, tribe leads, tech leads, solution architects and the entire digital IT organization fostering establishment of architecture practices, frameworks, patterns and innovation
    9. Remove blockages experienced by solution architects.
    10. Ensure attainment of Delivery KPIs.
    11. Robust testing of both existing and new delivery to ensure the customer promise is met and proper functionality.

    Roles and Responsibilities

    1. Responsible for all Domain business projects by resourcing and leading virtual teams across IT
    2. Responsible for delivering 95% of the projects on time
    3. Responsible for ensuring project stability within max 48 hours
    4. Ensure agile is implemented in at least 50% of the projects
    5. Maintain an accurate registry of all business projects  with various statuses and ensure business teams are appraised at all times
    6. Align with business product leads & PMO on project KPI’s, milestones and timelines
    7. Attend business strategy meetings to ensure IT is aligned with business needs
    8. Regular team and one-on-one engagements
    9. Build the team skillset according to the fit for future program
    10. Team performance management
    11. Mentorship and coaching for solution architects.
    12. Provide budget inputs for business solutions.
    13. Attend BU strategy sessions
    14. Weekly Delivery reporting to BU HoDs and Senior Managers on the status of their deliverables
    15. Responsible for defining a robust proess and framework for gathering, detailing and documenting all business requirements
    16. Ensure sensible consensus is reached for all requirements/specifications and help business, IT, CXX, Revenue Assurance and test leads to have the same mutual understanding
    17. Ensure robust test plans to cover all aspects of Business Requirements and existing business rules
    18. Responsible for reviewing Solutions Designs to ensure they meet business requirements and non-functional requirements
    19. Drive reuse on all technical and business functionality designed and no duplication of business components
    20. Collaboratively oversee the development/configuration of solutions as per agreed designs
    21. Provide solution architecture input into all new system tenders


    1.  Degree in Science/computer science/Engineering/Business related.
    2. Certification in Business Analysis & Agile Project Management will be an added advantage
    3. Strong business acumen and mindset – with knowledge of Human Centered Design
    4. 7+ years of technical experience in a busy IT development environment, 2 years of which must include experience in designing systems and solutions.
    5. 3+ years’ Experience in Technical Leadership of large IT projects
    6. Team player who is skilled at building up and managing stakeholder relationships successfully
    7. Experince in delivering and optimizing solution architectures in a complex IT set-up.
    8. Ability to persuade stakeholders and to champion effective techniques through delivery
    9. Ability to drive initiatives without an

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    Integration and Service Development Planning Engineer

    Job Description

    Reporting to the Manager Integration Planning & Evolution, the position holder will be responsible for application development and evolution of existing API and Microservices platforms. He/She will work alongside architects, developers and other business support engineering teams. Application development duties include but not limited to analysis, design, development, testing, documentation of the new and existing integration services; stress and security validations to ensure integrity of the web services; maintenance and fault management.

    Job Responsibilities

    1. Analysis – participate in
    2. Integration platforms architecture, upgrade, and redesign of existing and new systems.
    3. Development and deployment of APIs/Microservices.
    4. KPIs reporting of upgraded platforms & developed APIs.
    5. Unit, system, load, and security testing of delivered solutions to ensure they work as per expected standards.
    6. Validation & Verification – oversee the user acceptance assurance of application functional logic, data processing and error management.
    7. Liaise with Support teams, infrastructure team, network administrators, information security to maintain service availability and integrity of the applications.

    Job Qualifications

    1. BSc. Computer Science/Software Engineering/IT.
    2. 3 years + experience in software development in a busy IT environment.
    3. Extensive programming experience using Java, Spring Boot, C#, Python, JavaScript etc.
    4. Solid understanding of web services/technologies - REST/JSON, SOAP, XML, XSD.
    5. Extensive experience with data management – data structures, relational/NoSQL databases, Stored Procedures, PL/SQL development.
    6. Extensive experience in deploying API on middleware technologies such as TIBCO, Tomcat, Glassfish, and containerized environments i.e., Docker, Kubernetes, Red hat OpenShift, Azure, AWS.
    7. Experience with event-based and message-driven distributed system like Apache Kafka, ActiveMQ, Rabbit MQ or Tibco EMS
    8. Experience in use of source code management systems like SVN, GIT and build tools like Ant, Maven.
    9. Strong knowledge & experience using (CI/CD) such as Jenkins, drone, CycleCI
    10. Experience in Agile Development/software life-cycle development.
    11. Experience in deploying solutions on Linux operating system

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    Senior Manager-Service Operations

    Job Description

    The head of Service Operations is accountable for ensuring delivery of value to customers across M-Pesa Africa markets (end to end operational service), ensure service failover mechanisms, achievement of the service levels captured in SLAs/OLAs with suppliers. They provide: operational support, guidance, and oversight to M-Pesa deployed markets, accountability for continuous service improvements of all M-Pesa Africa Services operated by IT Services and external partners to deliver agreed service levels at the lowest possible costs, Budget Management reporting, and control.

    Key Role Responsibilities

    Impact on the business

    1. Provide a stable and reliable Mobile Payment service according to agreed service levels to the business and customers, through a transparent and simple Operating Model.
    2. Define and manage the working relationships with all support partners including Group Technology  Operations,  Software Suppliers, System Integrators, Support & Operations Service providers, Local Markets, Partner Markets, and other 3rd party suppliers with a goal of delivering a cost-effective and high-quality Mpesa Mobile Payment service proposition.
    3. Participate in the decision-making process and prioritization of deployments across the Mpesa Africa Payment Services landscape.
    4. Drive operational excellence by efficient support and operations processes, methodologies, and best practices in an efficient setup across all organisations.
    5. While failure will undoubtedly occur, the role holder needs to deliver failover mechanisms that allow service to resume quickly or even avoid service interruption in order to deliver 99.99% service availability.

    Customers, suppliers, and third parties

    1. Deliver value to customers across MPA markets, aligning with the needs of the customer.
    2. Manage and steer the performance of internal and external partners using benchmarking and KPIs.
    3. Build strong relationships with the chosen service providers and guide/coach service providers for problem resolution of complex cross-functional issues where identified.
    4. Design a robust support setup with software suppliers and system integrators.
    5. Drive the implementation and own the end to end SLA and OLAs through the whole support organization including Vodacom IT, other Vodafone, and Vodacom internal suppliers, local markets, and external service providers

    Leadership and teamwork

    1. Implementation of Agile principles and methodologies into a team's operational processes while working within Agile Release Trains.
    2. Build strong relationships with senior stakeholders within the Vodacom Group, Mpesa Africa Team, the local markets, and strategic suppliers
    3. Build an organizational setup based on speed, simplicity, trust, and clear accountabilities.
    4. Focus to maintain key strategic skills and transfer transactional/execution tasks to the appropriate support parties.
    5. Coaching the team towards organisation's mission.

    Innovation and change

    1. Create ways of working to maximize the use of the Mpesa Africa deployment & operations team by ensuring that the team does not compensate for supplier deficiencies.
    2. Identify and realize cost-saving potentials driven by a joint continuous improvement program with the Mpesa Africa team and the chosen service providers.


    Apply if you have:

    1. Science, Technology, Engineering or Mathematics (STEM) degree.
    2. 15+ years of experience in the operations of large-scale, Online Transaction Processing and high-volume complex enterprise web and banking grade systems and services across multiple geographies.
    3. Agile certification is a must.
    4. Proven track record of implementing appropriate solutions for complex operational scenarios.
    5. ITIL Qualified ideally to Practitioner level.
    6. Proven ability to develop and deliver on IT strategies.
    7. Proven experience in customer/vendor relationship management.
    8. Proven Exco level engagement/influence and delivering compelling presentations.
    9. Budget and Cost Management experience is a must for this role.

    We are happy if you have:

    1. Experience of working within a multi-national team and serving customers from multiple countries would be of benefit.
    2. Experience of working in an agile environment will be beneficial

    What you can expect from us:

    1. We believe in a fair and robust interview process
    2. We have a robust flexible total reward scheme
    3. Dedicated support and mentoring/coaching
    4. Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

    Note to Applicants

    As part of our recruitment process, we will request the below documentation which will be required as soft copies at a later stage of the process.

    1. An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    2. Scanned copy of certificate of good conduct from the CID (Less than 1 year old) - Applicable to Kenyans Only
    3. Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
    4. Scanned copy of University Certificate
    5. Scanned copy of your National ID / Passport-Legal Form of Identification

    Method of Application

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

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