Career Opportunities at Safaricom Kenya

DESCRIPTION

• We are pleased to announce the vacancy for Knowledge Platform Manager. This is a Fixed Term Contract Vacancy for 2 years within Research Planning and Design Department within CEO's Office.  In keeping in line with our current business needs, we are looking for a person who meets the criteria below.

Brief Description

• Reporting to the COE HOD – Research, Planning and Design, the role holder will be responsible for;
•  Leading and monitoring Knowledge systems and services.
• Overseeing and directing product development and facilitates communication between internal and external customers regarding the Knowledge Management programs, products, and projects.
• Preparing and implementing a long-term plan for knowledge and information asset development, based on organizational goals.
• Collecting, synthesizing, organizing, and managing curriculum related knowledge and services for the benefit of the organization, its clients, and its business partners.
• Creating relationships with sources of knowledge and information, including internal and external customers in order to acquire knowledge that will enable the organization to streamline processes, and increase collaboration.
• Collecting and summarizing data from product testing so that the department can perform competitive analyses and monitor key measures of success.
• Facilitating the integration of 3rd party Knowledge content providers with existing systems.
• Recommending methods and procedures to enhance course delivery and teaching operations.
• Facilitating communication between external vendors to enhance delivery of instruction were taken.

Key Responsibilities

Build repository for opportunities for growth

• Information that Embeds and drives the understanding of consumer motivation and identification of opportunities that will unlock growth for the business.

Information to Drive consumer-led brand/product building

• Champion and drive world class consumer understanding and insights that will drive growth using a variety of best practices and processes.
• Putting the consumers at the heart of everything, actively inspire and influence Research and product teams to ensure they ingrain consumer feedback/insights in the brand/product strategy and marketing activities to maximize effectiveness and profitability.
• Push planning, insights as opposed to data management.
• Global & Kenya liaison for Knowledge management.

Driving learning into action from measurement and evaluation (M&E)

• Understand the value of M&E to the research agenda and to the brand/products.
• performance and it's fit into the brand/product planning process. Identify and address any barriers to the implementation of M&E, ensure learning and experiences are shared and applied after each activity to drive growth.
• Champion the search and spin of knowledge, information and ideas that will make M&E a creative process that appeals to brand/product teams.
• Drive customer centric knowledge culture both with internal and external customers.
• Continually challenge the processes and procedures for current supply service levels/ challenging convention.

QUALIFICATIONS

• Bachelor’s degree in information science.
• Bachelor’s degree in information science.
• Experience in delivering and embedding solutions.
• Experience working within a research team.
• 3 yrs experience in either library sciences/knowledge systems, project management 

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DESCRIPTION

• We are pleased to announce the vacancy for Manager- Research and Planning  & Qualitative Analysis within the Research Planning and Design Department within CEO's Office.   In keeping in line with our current business needs, we are looking for a person who meets the criteria below.

Brief Description

• Reporting to the COE HOD – Research, Planning and Design, the role holder will be responsible for;
•  Leading and providing Qualitative Market Research and customer insights expertise within the Research & Customer Insights team.
• Being a critical player in terms of input to brand/products ensure brand/product decisions are driven by consumer insights in an effort to maximize effectiveness and profitability.
• Being a champion of ‘consumer focus’ and ‘customer insights’ within the business.
• Leading long term opportunity development for innovation projects and their fit with business strategy for portfolio and Safaricom brand development on the back of best-in-class qualitative design and research.
• Leading, guiding and being responsible for the qualitative research specialization in the team and business.
• Overall leadership for the various qualitative research needs to develop, commercialize, and evaluate to life Innovations projects.
• Actively shaping the future pipeline, size the opportunities, and develop a clear and robust 5Ws for every Innovation project.
• Creating focus and ownership for shaping business' future ambitions.
• Ensuring Granular understanding of consumption and purchase behaviour by occasion, channel and outlet type - Who is consuming, what, where, when and why as well as providing Motivation and other drivers of behaviour by occasion & brand, e.g. equity, brand associations.
• Proactively participating in squads, tribes or set-ups that explore new growth areas by helping provide facts that build business cases, implement, and sustain growth areas.

Key Responsibilities

Identify opportunities for growth

• Embed and drive the understanding of consumer motivation and identification of opportunities that will unlock growth for the business.

Driving consumer-led brand/product building

• Champion and drive world class consumer understanding and insights that will drive growth using a variety of best practice and processes.
• Putting the consumers at the heart of everything, actively inspire and influence Research and product teams to ensure they ingrain consumer feedback/insights in the brand/product strategy and marketing activities to maximize effectiveness and profitability.
• Push planning, insights as opposed to data management.
• Global & Kenya liaison for Research and customer insights.
• Develop and manage research budget for the department.

Driving learning into action from measurement and evaluation (M&E)

• Understand the value of M&E to the research agenda and to the brand/products’ performance and it’s fit into the brand/product planning process. Identify and address any barriers to the implementation of M&E, ensure learning and experiences are shared and applied after each activity to drive growth.
• Champion the search and spin of knowledge, information and ideas that will make M&E a creative process that appeals to brand/product teams.
• Drive customer centric culture both with internal and external customers.
• Continually challenge the processes and procedures for current supply service levels/ challenging convention.

QUALIFICATIONS

• Bachelor Degree
• Masters degree preferable
• 8 years Qualitative research experience, preferably at a Research Agency providing cconsulting / Specialist Support, establishing Strategic direction For Specialist Area, pursuing Innovation and managing the Qualitative research portfolio.

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Department Description

• We are pleased to announce a Job Rotation vacancy of a Software Development Engineer in Test (SDET) within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

• Reporting to the Head of Quality Engineering, the position holder will oversee and perform Automated testing on all applications from the earliest opportunity and with precision before any application is deployed to production.  Communicating all test issues effectively to the QA manager. Managing the daily workload of a Tester and giving direction on projects. Participate in the test automation tool selection and adoption process; Develop and execute automated test suites using COTS and custom tools; Integrate test suites into the test management system and custom test harnessed. Perform code reviews for junior SDETs.

 Responsibilities

Technical:

• Produce & manage level test plans, estimate effort and resource test plans
• Monitor changes to scope during the development cycle and re-evaluate plans and resource accordingly
• Manage expectations of when testing activities will be complete mitigating risks to key milestones
• Liaise with the relevant departments to ensure key infrastructure (environments, interfaces & access) is set-up to enable all required testing activities
• Manage the UAT process by supporting clients to establish key scenarios to test their business processes to maximize benefit of the UAT process ensuring full acceptance and integration of the software solution
• Assign work to QA Engineers and manage successful completion of work to set deadlines
• Manage processes and procedures locally within the test team and with external teams across the SDLC to drive and implement improvements to optimize efficiency and first-time pass rate
• Measure, develop and optimize quality of team outputs and performance.
• Build test scripts from various sources including functional specifications, technical specifications and sessions with developers and designers
• Review requirements, specifications, user documentation, help files, and other project documentation to assure quality of the products and tests to be developed; i.e., perform manual static testing.
• Select and develop appropriate test automation tools, applying the latest techniques in test automation; e.g., data-driven testing.
• Use risk-driven techniques to develop, maintain, and execute automated test suites for various Software Cafeteria products; i.e., perform automated dynamic testing.
• Execute automated tests and validate the results.
• Work with the Development team to capture and reuse automated Unit Test Cases, Test Stubs and Drivers, and other Development test objects.
• Work with the Development team to create and maintain an automated nightly build verification (“smoke”) test.
• Ensure proper version control and configuration management of all test objects developed and test environments used.
• To facilitate in-house performance testing ensuring that all key infrastructure, data requirements are met as well as establishing the best tools for the job
• Identify key components of the system that are suitable for automation and implement approach to deliver benefits through automation
• Experience with Continuous Integration tool (e.g. Jenkins) Experience with GitLab to implement for the

Results Tracking and Reporting:

• Monitor defects raised by the team and challenge their prioritization supporting to resolution.
• Manage all issues that impact on the team’s ability to complete testing activities on schedule
• Create and maintain manual test repositories and regression test packs with a view of constant optimization to improve test estimates
• Create, maintain and manage test related documentation C
• Provide the QA Manager with accurate and precise estimates for assigned task duration, along with confidence levels and foreseeable dependencies.
• Assist the QA Manager in preparing test plans, budgets, and schedules.
• Take responsibility to ensure all solutions delivered meet the highest quality standards
• Provide the QA Manager with performance assessments for assigned junior personnel.
• Participate in tester interviews, including administering interviews for QA Engineers and Test Automation Engineers.

 
QUALIFICATIONS
 
Technical/Professional qualifications:

• ISTQB Foundation Level Certification
• Bachelor’s Degree in Computer Science or Related field Experience
• Relevant work experience in development and/or testing role.
• Understanding of agile software development Understanding of web service integration (e.g.: REST and SOAP XML).
• Experience with Cloud Technology (e.g.: AWS , GCP, Azure) Experience with NoSQL such as MongoDB Experience with SQL/ Relational Database (eg:PostgreSQL), automation, CI/CD, DevOps, testing, JavaScript, selenium, Jenkins, Agile software, cloud, NoSQL Familiarity with software packing tools (.exe, .deb, .rpm, Docker…)
• Excellent verbal and written communication skills
• Good development/scripting skills in common languages like JAVA, Kotlin, Python, Ruby etc.
• Database skills, mainly in MySQL
• Good understanding of object-oriented programming, J2EE architecture, .NET, etc.
• Knowledge of automated testing tools, like LoadRunner, HP ALM 11, Rational Robot, Selenium, Appium etc.
• Proven ability to manage and prioritize multiple, diverse projects simultaneously
• Experienced in Manual Testing at levels of Unit & System covering Functional tests
• Have strong SQL skills and be able to confidently test batch processes

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DESCRIPTION

• We are pleased to announce the vacancy for Senior Manager- Market Analysis, Research and Planning within Research Planning and Design Department within CEO's Office.  In keeping in line with our current business needs, we are looking for a person who meets the criteria below.

Brief Description

• Reporting to the COE HOD – Research, planning and design, the role holder will be responsible for;
•  Leading and provide market research and customer insights expertise within the Research & Customer Insights team.
• Being a critical player in terms of input to brand/products ensure brand/product decisions are driven by consumer insights in an effort to maximize effectiveness and profitability.
• Being champion of ‘consumer focus’ and ‘customer insights’ within the business.
• Leading long term opportunity development for innovation projects and their fit with business strategy for portfolio and Safaricom brand development.
• Leading Marketing Research and Customer insights policy in decision making.
• Leading, guiding and responsible for problematic/special projects.
• Overall leadership for the various research needs to develop, commercialize, and evaluate to life Innovations projects.
• Actively shaping the future pipeline, size the opportunities, and develop a clear and robust 5Ws for every Innovation project.
• Creating focus and ownership for shaping business' future ambitions.
• Ensuring Granular understanding of consumption and purchase behavior by occasion, channel and outlet type - Who is consuming, what, Where, When and Why as well as providing Motivation and other drivers of behavior by occasion & brand, e.g. equity, brand associations.
• Proactively participating in squads, tribes or set-ups that explore new growth areas by helping provide facts that build business cases, implement, and sustain growth areas.

Key Responsibilities

Identify opportunities for growth.

• Embed and drive the understanding of consumer motivation and identification of opportunities that will unlock growth for the business.

Driving consumer-led brand/product building

• Champion and drive world class consumer understanding and insights that will drive growth using a variety of best practice and processes.
• Putting the consumers at the heart of everything, actively inspire and influence Research and product teams to ensure they ingrain consumer feedback/insights in the brand/product strategy and marketing activities to maximize effectiveness and profitability.
• Push planning, insights as opposed to data management.
• Global & Kenya liaison for Research and customer insights
• Develop and manage research budget for the department.

Driving learning into action from measurement and evaluation (M&E)

• Understand the value of M&E to the research agenda and to the brand/products’ performance and it’s fit into the brand/product planning process. Identify and address any barriers to the implementation of M&E, ensure learning and experiences are shared and applied after each activity to drive growth.
• Champion the search and spin of knowledge, information and ideas that will make M&E a creative process that appeals to brand/product teams.
• Drive customer centric culture both with internal and external customers
• Continually challenge the processes and procedures for current supply service levels/ challenging convention

 
QUALIFICATIONS

• Bachelor’s degree.
• Master’s degree preferable.
• 8 years research experience, preferably in FMCG environment or lead role in Research Agency providing consulting / Specialist Support, establishing Strategic direction For Specialist Area, pursuing Innovation and managing the research portfolio.