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  • Posted: Jun 8, 2023
    Deadline: Jun 15, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
    Read more about this company


    Knowledge Platform Manager


    • We are pleased to announce the vacancy for Knowledge Platform Manager. This is a Fixed Term Contract Vacancy for 2 years within Research Planning and Design Department within CEO's Office.  In keeping in line with our current business needs, we are looking for a person who meets the criteria below.

    Brief Description

    • Reporting to the COE HOD – Research, Planning and Design, the role holder will be responsible for;
    •  Leading and monitoring Knowledge systems and services.
    • Overseeing and directing product development and facilitates communication between internal and external customers regarding the Knowledge Management programs, products, and projects.
    • Preparing and implementing a long-term plan for knowledge and information asset development, based on organizational goals.
    • Collecting, synthesizing, organizing, and managing curriculum related knowledge and services for the benefit of the organization, its clients, and its business partners.
    • Creating relationships with sources of knowledge and information, including internal and external customers in order to acquire knowledge that will enable the organization to streamline processes, and increase collaboration.
    • Collecting and summarizing data from product testing so that the department can perform competitive analyses and monitor key measures of success.
    • Facilitating the integration of 3rd party Knowledge content providers with existing systems.
    • Recommending methods and procedures to enhance course delivery and teaching operations.
    • Facilitating communication between external vendors to enhance delivery of instruction were taken.

    Key Responsibilities

    Build repository for opportunities for growth

    • Information that Embeds and drives the understanding of consumer motivation and identification of opportunities that will unlock growth for the business.

    Information to Drive consumer-led brand/product building

    • Champion and drive world class consumer understanding and insights that will drive growth using a variety of best practices and processes.
    • Putting the consumers at the heart of everything, actively inspire and influence Research and product teams to ensure they ingrain consumer feedback/insights in the brand/product strategy and marketing activities to maximize effectiveness and profitability.
    • Push planning, insights as opposed to data management.
    • Global & Kenya liaison for Knowledge management.

    Driving learning into action from measurement and evaluation (M&E)

    • Understand the value of M&E to the research agenda and to the brand/products.
    • performance and it's fit into the brand/product planning process. Identify and address any barriers to the implementation of M&E, ensure learning and experiences are shared and applied after each activity to drive growth.
    • Champion the search and spin of knowledge, information and ideas that will make M&E a creative process that appeals to brand/product teams.
    • Drive customer centric knowledge culture both with internal and external customers.
    • Continually challenge the processes and procedures for current supply service levels/ challenging convention.


    • Bachelor’s degree in information science.
    • Bachelor’s degree in information science.
    • Experience in delivering and embedding solutions.
    • Experience working within a research team.
    • 3 yrs experience in either library sciences/knowledge systems, project management 

    Method of Application

    Interested and qualified? Go to Safaricom Kenya on to apply

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