Knowledge Platform Manager at Safaricom Kenya

DESCRIPTION

• We are pleased to announce the vacancy for Knowledge Platform Manager. This is a Fixed Term Contract Vacancy for 2 years within Research Planning and Design Department within CEO's Office.  In keeping in line with our current business needs, we are looking for a person who meets the criteria below.

Brief Description

• Reporting to the COE HOD – Research, Planning and Design, the role holder will be responsible for;
•  Leading and monitoring Knowledge systems and services.
• Overseeing and directing product development and facilitates communication between internal and external customers regarding the Knowledge Management programs, products, and projects.
• Preparing and implementing a long-term plan for knowledge and information asset development, based on organizational goals.
• Collecting, synthesizing, organizing, and managing curriculum related knowledge and services for the benefit of the organization, its clients, and its business partners.
• Creating relationships with sources of knowledge and information, including internal and external customers in order to acquire knowledge that will enable the organization to streamline processes, and increase collaboration.
• Collecting and summarizing data from product testing so that the department can perform competitive analyses and monitor key measures of success.
• Facilitating the integration of 3rd party Knowledge content providers with existing systems.
• Recommending methods and procedures to enhance course delivery and teaching operations.
• Facilitating communication between external vendors to enhance delivery of instruction were taken.

Key Responsibilities

Build repository for opportunities for growth

• Information that Embeds and drives the understanding of consumer motivation and identification of opportunities that will unlock growth for the business.

Information to Drive consumer-led brand/product building

• Champion and drive world class consumer understanding and insights that will drive growth using a variety of best practices and processes.
• Putting the consumers at the heart of everything, actively inspire and influence Research and product teams to ensure they ingrain consumer feedback/insights in the brand/product strategy and marketing activities to maximize effectiveness and profitability.
• Push planning, insights as opposed to data management.
• Global & Kenya liaison for Knowledge management.

Driving learning into action from measurement and evaluation (M&E)

• Understand the value of M&E to the research agenda and to the brand/products.
• performance and it's fit into the brand/product planning process. Identify and address any barriers to the implementation of M&E, ensure learning and experiences are shared and applied after each activity to drive growth.
• Champion the search and spin of knowledge, information and ideas that will make M&E a creative process that appeals to brand/product teams.
• Drive customer centric knowledge culture both with internal and external customers.
• Continually challenge the processes and procedures for current supply service levels/ challenging convention.

QUALIFICATIONS

• Bachelor’s degree in information science.
• Bachelor’s degree in information science.
• Experience in delivering and embedding solutions.
• Experience working within a research team.
• 3 yrs experience in either library sciences/knowledge systems, project management