Career Opportunities at SunCulture Kenya Ltd

Job Description

• As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

Roles & Responsibilities

Recruitment and training.

• Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
• Train, and onboard the sales agents to ensure they have all been set up for success  in bringing in sales and meeting the company KPIs

Team Management

• Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
• Track Lead generation and selling processes of the sales agents
• Coordinate aftersales customer service to ensure brand strength

Sales

• Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
• Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities

Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

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Roles & Responsibilities
Customer Service

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• High-level knowledge of all company products with the ability to address all questions asked by customers.
• Acknowledging and resolving customer complaints within stipulated SLAs.
• Communicating with customers through various channels and responding promptly to customer inquiries.
• Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
• Ensure service center operational standards are adhered to.
• Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
• Promote the company brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9 am to 5 pm Monday to Friday and 8 am to 12 pm on Saturday.
• Assist in sales/after-sales requests placed by various customers and team members.
• Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

Aftersales

• Ensure all Aftersales issues are raised via a ticket and track records of customer interactions, comments, complaints, and After Sales issues.
• Provide feedback to all customers in reference to their queries and after-sales issues.
• Troubleshoot all aftersales issues, resolve non-technical issues, and escalate to the aftersales product team any issue not resolved at the service center level.
• Ensure all spare parts are available in the service center and proper inventory management.
• Generate all reports in reference to service center activities and stock level.

Sales

• Work closely with the supervisor in developing and establishing clear sales KPIs (that is sales targets, lead generation, and sales call logs to be achieved daily. The assigned sales targets and corresponding commission is as guided by our commission structure.
• Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
• Initiate selling tactics that will ensure leads are converted i.e. conducting demos, sourcing to market activities, and customer referral programs.