Career Opportunities at Telkom Kenya

Reporting to:             Head of Service Platforms  

Band:                         4.2

Department:              Technology Division

Role Purpose: 

The incumbent will be responsible for the planning, operation and maintenance of the mobile financial services platforms. This is a key role in the overall execution of the Technology strategy and will require a multi-disciplinary approach where Financial, Customer & Internal processes and people management come together.

Key Duties and Responsibilities

• Leading architecture and service design to deliver a best-in-class system and customer-centric services
• Implementation of business needs and determining solutions to business problems. The solutions should consider technology systems, process improvement, organizational change or strategic planning and policy development
• Research and development of new features, solutions & technologies
• Vendor management to ensure that vendors deliver the highest product & service quality while managing costs and timelines
• Enforce strict adherence to the change management process to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.
• Analysis and tracking of KPIs for performance and capacity
• Proactive system monitoring and issue resolution within SLA
• Management & support of developers and other integration partners both internal and external & Regular reporting

Academic/ Professional Qualifications

• Relevant Bachelor’s degree in Engineering or any-related technical  degree from a recognized institution 
• 8-10 years’ experience in the design, implementation, operation and maintenance of billing and messaging platforms.
• 3-5 years in the design, implementation, operation and maintenance of mobile money platforms.
• 3-5 years management experience and leading teams

Professional Knowledge

• Extensive knowledge of mobile money, payments, banking and relevant standards and best practices in these domains.
• Business acumen and principles and techniques of administration, organization and people management.
• Knowledge of the telecommunications industry.
• Networking skills to form collaborative partnerships
• Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures

Professional Skills:

• Leadership skills
• Good analytical skills
• Strong interpersonal skills
• Pro-active &multi-tasking
• Good persuasion skills
• Resourceful
• Analytical thinking and problem solving skills – collects researches and anlyses data
• Accuracy and attention to details – prioritises and plans work
• Team-work and co-operation

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Region:               Country Wide

Reporting to:      Regional Enterprise Technical Field Services

Band:                      2.2

Department:       Technology

Role Purpose: 

Telkom Kenya has embarked on an exciting new journey of becoming a trusted technology partner that will play an integral role in the Country’s vision of becoming a digitized economy.  This will be done by leveraging on its existing infrastructure and established relationships to offer a variety of services to targeted customers.

About This Role

The incumbent will be responsible for achieving network availability and customer uptime KPI’s through on-site maintenance for assigned network nodes, customer links, reactive repair for network and customer faults, route inspection, ensuring the quality and continuity of the services as per the company KPIs, within the budgeted costs.

Key Duties and Responsibilities

• Maintain consistent network and customer availability on assigned nodes through proactive maintenance of nodes, timely network fault resolution and route inspections to minimize impact of faults on network availability.
• Timely management of assigned faults and resolution within SLA.
• Preventative maintenance and route inspection per assigned nodes.
• Facilitation of key updates during the restoration journey to ensure customer is fully updated.
• Customer setup documentation.
• Carry out assigned tasks within the Feasibility and Implementation dockets.
• Maintain safe work environment by following HSE, engineering standards, procedures, and legal regulations.
• Keep track of individual performance and suggest initiatives to improve.
• Any other duties assigned by your line manager and Flexibility to work odd hours.

Academic/ Professional Qualifications

• Bachelor of Science Degree  in telecommunication
• 3-5 years working in Telkom industry.
• Ability to configure Routers (e.g. Cisco, Microtik, Edge router), Switches and Firewalls.
• Demonstrate ability to calculate link budget and route design for optical link.
• Fiber training / Ability to use all types of splicing equipment and OTDR and the accompanying test gears(power meter cable identifier)
• Cisco   qualifications,   minimum   CCNA   or   any   other   IP   Network certification.
• Candidates trained on Safety at Height / Rigging will be an added advantage

Professional Skills:

• Strong organizational skills of relevant technical experience within a large national network
• Excellent oral and written communication skills
• Knowledge of SIP and experience in working with SIP providers
• Must have routing and switching experience with hands on proficiency in configuring Multivendor Routers and Switches

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Region:                   Country Wide

Reporting to:          Manager- Radio Network Planning and Optimization

Band:                     2.2

Department:           Technology Division

Who We Are

Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

About This Role

Responsible for 2G/3G and 4G planning and optimization of GSM, UMTS, LTE .The role holder is responsible for overseeing the design, deployment, and optimization of wireless telecommunications networks. Managing the design phase will include overseeing pre-deployment equipment analysis, technology assessment, radio network planning, access planning, and interference analysis, demand planning, test and measurement of the equipment, and interfacing with the market development team. In the optimization stage, main tasks are to supervise optimal network performance, KPI and network statistics analysis, and parameter optimization.

Responsibilities

• Monitor and analyse the GSM/WCDMA/HSPA/LTE Radio Network Statistics on daily basis. Achieve & maintain the Radio Network Performance as per the contracted OSS KPIs(Accessibility, Availability, Retainability Mobility & Service Integrity) within company set thresholds.
• Respond to all customer complaints within stipulated SLA. Address coverage and capacity complaints from customer by providing implementable solutions and ensuring closure as per SLA.
• Continuously conduct consistency checks on radio parameters and daily execute corrections with the RNO guidelines.
• Analyse drive test reports including benchmarking reports and implement optimisation recommendations suggested.
• Identify pockets of poor network quality and suggest resolutions for clearing interference ad KPI degradations.
• Execute Network dimensioning tasks to address capacity and coverage requirements by optimally optimising network interfaces and nodes to cater for 2G/3G/LTE v voice and data traffic. This will include TRX additions, 3G upgrades, CE expansions, Power Optimisation, BSC/RNC board capacity utilisations/dimensioning.
• Prepare requested network/Cells KPIs statistics for analysis of incident reports.
• Handling of trials projects, feature testing, POC for new product/features and produce trial detailed reports and business case analysis, follow up on special projects assigned to RNPO with technical reports and results and practising efficient finals Managements.
• Perform radio site surveys, site candidate evaluation/selection and link budget planning for both new radio site integration and radio site relocation
• Use specialised propagation modelling tools to conduct coverage planning, capacity planning, interference analysis and optimisation.
• Carry out optimization techniques for optimal site/cluster performance.
• Define and/or adapt processes and procedures for RF engineering tasks.

Academic background.

• BSC in Electrical Engineering, Telecommunication, ICT or related course
• At least 5 yrs. experience in RAN Network planning and optimisation 2 of which should be directly with ZTE and /Huawei
• Advance certifications in IT/T related courses.

Professional Knowledge

• Must have worked with ZTE/Huawei RAN equipment.
• Proven experience in the se of u200/PRS/NETNUME  MAPINFO/ACTIX/NEMO, and planet planning tool.
• Through knowledge of RAN features/Roadmaps/Equipment lifecycles.

Professional Skills:

• Autonomy in a multicultural and multifunctional environment, ability to liaise with other entities and departments inside TKL and outside.
• Proactive and dynamic
• Ability to work under pressure
• Efficient and results oriented
• Self-motivated person able to work under minimum supervision
• Excellent organisation and communications kills
• Proven leadership skills.

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Reporting to:   Manager –Core Network Planning

Job Grade:         3

Department:    Technology

Role Purpose: 

The Senior Engineer will be responsible for planning, Design and engineering of Circuit and Packet Switched Core Telecommunication Networks.

Key Duties and Responsibilities

• Responsible for design  and capacity planning for the GSM Circuit Switched Core Network nodes including but not limited to MSC, HRLR/HSS, MGW, STP(SPS)
• Evaluate new and existing hardware, planning & design for new solutions, implementation & integration of new hardware/Software, project management, and optimization of the CS-Core network.
• Translate marketing inputs into core network architecture and design for mobile circuit switched service.
• Configure data for new system with vendors and create work instructions for existing systems.
• Provide recommendation reports to identify opportunities for improvement and optimization of existing CS-core services.
• Manage all software and hardware configuration for the CS-Core nodes.
• Set relevant KPIs for the CS-core network and ensure they are met
• Build internal and external relationships with key customer and supplier to deliver continuous quality solutions to the business.

Academic/ Professional Qualifications

• University Degree in Telecommunication, Computer Engineering or any related Technical degree from a recognised institution.
• At least 3-5 years’ experience in a Telecommunication environment dealing with Circuit Switch Core Network and signalling systems.

Professional Knowledge

• Circuit switching design
• GSM mobile network and IP & VOlP
• Traffic engineering
• Proficient in Microsoft word, Visio, excel and PowerPoint

Professional Skills:

• Autonomy in a multicultural and multifunctional environment, ability to liaise with other entities and departments inside TKL and outside.
• Proactive and dynamic
• Ability to work under pressure
• Efficient and results oriented
• Self-motivated person able to work under minimum supervision
• Excellent organisation and communications kills
• Proven leadership skills.

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Reporting to:         Manager Service Design Platforms  

Band:                        3

Department:          Technology Division (SP)

Role Purpose: 

The incumbent will be responsible for the fulfillment of business requirements on existing and new service platforms and enablers including requirements elicitation, analysis, planning and implementation in accordance with organizational objectives.

Key Duties and Responsibilities

• Subject matter expertise and architecting of charging, policy and VAS solutions
• Translating the business requirements into the technical and operational specifications
• Provide technical specifications and other requirements for sourcing of service platforms
• Manage Vendor and Supplier relationships to support development and implementation of new business products and offers
• Service and capacity forecasting, planning, deployment and optimization of the platforms
• Handling and coordinating the services implementation and configuration on the service nodes, primarily focusing on business requests such as tariffs, brands, lifecycle management, etc.
• Develop & utilize new products & service acceptance criteria.
• Research and testing of new features, solutions & technologies.
• Manage solution roadmap and ensure delivery in line with the business strategy and objectives.
• Development, documentation and implementation of service/business continuity plans, including coordinating regular BCP testing
• Managing the technical resource roadmap including bug fixing and version upgrades, end of support/life, updating the resources management documentation and maintaining the database quality
• Support forecasting to prepare CAPEX budget to meet business requirements and reduce OPEX
• Working closely with other teams such as Customer Experience, Revenue Assurance & IT Security to deliver on customer experience KPIs and ensure prevention and minimization of revenue leakage incidents
• Receive and resolve engineering related escalations of anomalies with vendors support as per support contracts
• Participate in post incident reviews, root cause analysis and implementation of recommendations from the RCA report
• Supervision and mentorship of junior engineers
• Create and maintain a knowledge base and a product catalogue.

Academic/ Professional Qualifications

• Bachelors Level  Engineering Degree/Diploma or equivalent in Electrical and Electronics, telecommunications, IT/Computer Science or related Field

Professional Knowledge

• Extensive knowledge of charging, policy, messaging, VAS and relevant standards and best practices in these domains.
• Experience working with mobile money, payments, banking and well informed about technologies in other domains.
• Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures.
• Familiarity with the Agile Software Development Methodology.
• Basic project management
• Business analysis skills and experience.
• Working knowledge and hands-on experience on database platforms
• Working knowledge and hands-on experience on applications development & Unix/Linux shell scripting.

Professional Skills:

• Team player
• Initiative and hands on
• Ability to work without supervision
• Results oriented
• Ability to work long hours to meet deadlines
• Good interpersonal skills

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Region:                    Nyanza Sub-station, Trans Nzoia Sub-station, Voi Sub-station

Reporting to:        Regional Technical Manager – Western and Eastern Region

Band:                        3

Department:         Technology Division

Who We Are

Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

About This Role

The incumbent will be responsible for fulfilment of business requirements on existing and new service platforms and enablers including requirements elicitation, analysis, planning and implementation in accordance with organisational objectives.

What You Will Do

• Coordinate all activities relating to routine maintenance, corrective maintenance, root cause analysis and network quality initiatives for the active network components.
• Manage the service providers and TowerCo’s ensuring passive network components are adequately maintained.
• Lead a team of field engineers and will need to have a proven track record of delivering outstanding results through people.
• Need to be highly familiar with internal and external SLA’s, escalation matrix and governance and understand fully the implications of SLA‘s and the impact on customer satisfaction.

Requirements for the job:

• Higher National Diploma with 5 plus years’ experience as filed engineer or Bachelor of Science in Electronic, Telecommunication Engineering or related field.
• Have Minimum of 5 years’ experience as a field engineer
• Ability to manage a team of up to 10 engineers.
• Must have a proven track record of achieving results through people.
• Ability to manage routines and schedules.
• Ability to work on their own or in a group
• Ability to analyse and track costs

Professional knowledge:

• Ability to enforce, analyse and improve on process pertaining to routine, preventative and change management.
• Proven track record managing and enforcing SLA’s both internal and external
• Working knowledge of IT such as Microsoft Office
• Proven track record in the ability to analyse trends, undertake root cause analysis, identify key issues and put in place actions to address and improve network & service availability and quality.
• Ability to look beyond the network and understand impact of actions on the customer
• Required to live within the region being managed

Professional Skills

Highly skilled engineer able to competently resolve issues on all access network technologies including but not limited to:

• 2G/3G/4G BTS
• Access transmission – microwave
• Access transmission – fibre routers including splicing.
• BSC/RNC
• IP-MPLS
• Fibre Optics (routers and cable)
• DC Power (batteries and rectifier)
• Must be able to work at height (certified), in confined spaces and in all weathers.
• Must be able to drive (hold a valid driving license)