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  • Posted: Jun 26, 2024
    Deadline: Jul 7, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.

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    Duty Manager - Nursing

    Key Responsibilities

    Operational Oversight:

    • Coordinate and supervise all operational activities during night shifts, including nursing, administrative, and support staff.
    • Ensure compliance with hospital policies, procedures, and regulatory requirements throughout the night.
    • Ensure adherence to quality standards.
    • Address any issues or concerns promptly and effectively, escalating as necessary to senior management.
    • Investigate accidents/untoward incidences at the night and inform the relevant manager.
    • Participate in development and implementation of polices for improvement of patient care and safety.
    • Ensure equipment uptime of >99% for all clinical and non-clinical equipment.
    • Ensure service uptime of >99% for all clinical and non-clinical services.
    • Ensure product availability as per service standards.
    • Ensure robust enterprise risk management practices

    Patient Care:

    • Monitor patient care activities to ensure quality standards are met and patient safety is maintained.
    • Collaborate with nursing staff to address patient needs and resolve any issues that arise during the night.
    • Assist in patient transfers in collaboration with Nursing Services Manager (NSM), Finance and the relevant managers
    • Inform the NSM & MSM of high risk and sensitive patients

    Emergency Response:

    • Act as the primary point of contact for emergencies during coverage, coordinating response efforts and communicating with relevant stakeholders.
    • Implement emergency protocols as needed, ensuring a swift and effective response to critical situations.

    Staff Management:

    • Provide leadership, guidance and managerial support to shift staff, fostering a positive and supportive work environment.
    • Conduct regular rounds to assess staff performance, provide feedback, and address any concerns or issues.
    • Evaluate workload and staffing levels and where required allocate or re-assign resources to meet demand
    • Assist in staff development through bedside teaching, skill checks, mentoring and appraisal

    Communication and Collaboration:

    • Facilitate communication between night shift staff, other departments, and senior management to ensure seamless coordination of activities.Collaborate with senior managers, other duty managers and department heads to address cross-functional challenges and promote organizational objectives. 

    Person Specification

    • Bachelor of Science in Nursing (Must)
    • A valid nursing council of Kenya license
    • Valid certification in BLS, ACLS or ATLS
    • At least 5 years of nursing experience in a managerial position
    • Prior experience managing a large team.
    • Proven ability to enact and implement policies and procedures
    • Customer focus and results oriented
    • Teamwork and result oriented
    • Ethical and reliable

    go to method of application »

    Pharmaceutical Technologist

    Job Objective/Purpose

    To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Group’s defined policies and procedures.

    Key Responsibilities

    • Ensure that the Pharmacy has the necessary equipment and ensure that they are in good working condition. 
    • Ensure that all insurances exclusion lists are adhered to.
    • Inform the doctor on equivalent of the out of stock/OTC medications and follow up to collect medications.
    • Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Pharmacy Superintendent/Business Manager.
    • Prevention of medication errors by counter checking and verifying the prescription/ treatment sheets on doses, allergies, patient identification, right drug, legibility and give clear usage instructions.
    • D.D.A to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Pharmacy Superintendent.
    • Ensure that the fridge temperatures are charted twice daily and any error reported to relevant department.
    • Ensure that any issue pertaining quality is escalated to the Pharmacy Superintendent/Business Manager
    • Track the allocated pharmacy quality indicators as required and timely report to the Superintendent.
    • Drugs/surgical items expiry management;
      • Check expiries of the allocated shelf and emergency trolley monthly (ensure short expiry items are replaced) and inform the Pharmacy Superintendent.
      • Enhance FIFO/FEFO by the use of green stickers on short expiry drugs and expiry report sub module then share the short expiry list with the doctors/other branches to assist in liquidation.
      • Document all expired drugs, quarantine and report to Pharmacy Superintendent for disposal as per the PPB regulations. 
    • Adhere to Avenue corporate governance policies and procedures;
      • Prevent, detect and report any fraud or criminal activity.
      • Fully implement audit recommendations and attain satisfactory ratings in subsequent audits.
    • Record and report all incidents/events to the Business Manager within 24 hours using the provided tools.
    • Maintain and enforce infection control standards when doing extemporaneous preparations.
    • Client satisfaction;
      • Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up.     
      • Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up and improvement.
    • Maintain patient privacy and confidentiality at all times.
    • Any other duty as assigned by your immediate supervisor in line with the job description.

    Person Specification

    • A diploma in Pharmacy.
    • A valid pharmaceutical technologist license attached to Avenue Healthcare
    • 3 years’ experience.
    • Organizational awareness and detail-oriented
    • Strong interpersonal and communication skills, teamwork and reliability  

    go to method of application »

    Branch Manager-Broadwalk Mall

    Job Objective/Purpose

    To implement systems which ensure that Avenue Healthcare defined policies, protocols, procedures and standards are adhered to by all medical staff in AHC facilities.

    Key Responsibilities

    • A Branch Manager will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department;
      • Efficient Staffing - Liaise with SMT/HR to ensure optimal staff levels as well as efficient use of overtimes, locums and prudent leave management. 
      • Identify training gaps and liaise with HR to facilitate training
      • Reward,  Recognition and Discipline - Ensure that deserving staff are recognized/rewarded and disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
    • Ensure that the unit has the following required resources;
      • An updated consultants panel, updated locum pool
      • Ensure that the facility has the necessary equipment and ensure that they are in good working conditions 
    • Ensure the facility is financially viable and demonstrate growth;
      • Growth
        • Ensure quality of Care & Service hence ensuring high patient retention rates by achieving high patient satisfaction rates and NPS scores.
      • Ensure financial objectives are met by;
        • Managing costs within budget.
        • Timely and accurate billing of drugs and services. 
    • Accurate and clear documentation of patient history, physical examination, investigations, and management.
    • Initiate and maintain proper management and treatment of patients
    • Appropriate and early consultation and referral of patients to specialists
    • Undertake clinical procedures per training.
    • Conducting appropriate CMEs to the staff
    • Participation in incident reporting, root cause analysis and Quality Improvement Plan
    • Review of medical reports and provision of patient updates to insurance companies when required
    • Review and act on quality indicator reports, implement MQ’s Quality Improvement Plans
    • Maintain and enforce infection control standards; 
    • Prevention of medication errors by verifying the prescription, doses, allergies, patient identification and right drug; legible prescriptions
    • Proper documentation for patient notes and proper review; consulting with fellow clinicians, consultants when need be.
    • Adhere to Government and respective professional standards of care and treatment of patients
    • Ensure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services).Report and escalate any deficiencies to the Branch/Hospital Manager.
    • Maintain a positive work attitude and foster team work.
    • Ensure that Avenue’s corporate governance policies are adhered to. 
      • Prevent, detect and report any fraud or criminal activity
      • Implement audit recommendations
    • Patient satisfaction;
    • Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
    • Maintain patient privacy and confidentiality at all times.
    • Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
    • Any other duty as assigned by your immediate supervisor in line with the job description
    • Environment, Health and Safety Duties
      • In Liaison with the Facility Manager/ESG Manager, conduct inspections to identify risks -both existing and potential and a plan of action to address the risks. Also updating the risks identified on the facility risk register.
      • Preparing the staff and local Communities/Stakeholders on responding to emergencies in line with the Emergency Preparedness and Response Plan (EPRP) procedures;
      • Handle incidences at the facility level including participation in investigations / RCAs and overseeing staff recovery and return to work;

    Person Specification

    • A medical degree (MBChB) or BSC in Nursing.
    • A master’s degree or a relevant post graduate training in healthcare management would be an added advantage
    • A valid professional practicing license
    • At least 5 years’ experience in a senior managerial role in healthcare
    • Organizational awareness and detail-oriented
    • Strong interpersonal and communication skills, teamwork and reliability

    Method of Application

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