Careers at Bridge Talent Management

Job Summary:

The IT Assistant is responsible for supporting the hotel’s day-to-day technology operations by ensuring all IT systems, networks, hardware, and software function efficiently. The role involves providing technical support to hotel staff and guests, troubleshooting system issues, maintaining IT equipment, and assisting in the smooth operation of hospitality systems including PMS, POS, internet connectivity, telephony, and CCTV systems.

Key Responsibilities:

Technical Support

• Provide first-level IT support to all hotel departments including Front Office, Finance, Housekeeping, Food & Beverage, and HR.
• Troubleshoot hardware, software, printer, and network issues promptly.
• Assist staff with login credentials, email access, and system usage.
• Support guests with internet connectivity and basic in-room technology issues.

Systems & Network Maintenance

• Monitor and maintain hotel network systems, Wi-Fi connectivity, and internet performance.
• Assist in maintaining hotel systems such as PMS, POS, key card systems, CCTV, telephony systems, and smart TVs.
• Install, configure, and update computers, printers, and other IT equipment.
• Conduct routine system checks and preventive maintenance.

Security & Data Protection

• Support data backup procedures and system recovery processes.
• Ensure antivirus software and security patches are updated regularly.
• Maintain confidentiality and security of hotel systems and information.
• Assist in monitoring system access and user permissions.

Event & Conference Support

• Set up and support audiovisual equipment for meetings, conferences, and events.
• Ensure projectors, microphones, sound systems, and presentation equipment function properly.

Inventory & Documentation

• Maintain records of IT assets, repairs, and maintenance activities.
• Log and track IT support requests and resolutions.
• Assist in managing IT inventory and equipment allocation.

Vendor Coordination

• Coordinate with external service providers and vendors for repairs, maintenance, and installations when required.
• Escalate major technical issues to the IT Manager.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum 1–2 years of experience in IT support, in hospitality is a MUST
• Knowledge of computer hardware, software, networking, and troubleshooting.
• Familiarity with hospitality systems such as PMS and POS is an added advantage.
• Basic understanding of network infrastructure, CCTV, and telephony systems.
• Strong problem-solving and communication skills.
• Ability to work under pressure and respond quickly to technical issues.
• Willingness to work shifts, weekends, and public holidays if required.

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Job Summary 

The Senior Accountant will support the finance function of the consultancy business by managing day-to-day accounting operations, payroll finance support, client billing, statutory compliance, and financial reporting. The role ensures accurate financial records, efficient payroll reconciliation, and timely reporting while supporting multiple client accounts in a consultancy-based environment.

Key Duties and Responsibilities 

Financial Accounting & Reporting

• Prepare monthly management accounts and basic financial reports
• Maintain accurate general ledger records
• Perform monthly reconciliations (bank, payroll, control accounts)
• Assist in preparation of quarterly and annual financial reports
• Support variance analysis and reporting to management

Payroll Finance Support 

• Support payroll funding and reconciliation for outsourced clients
• Verify payroll inputs, deductions, and statutory remittances
• Reconcile payroll costs against client billing
• Assist in preparation of payroll-related journals and reports
• Flag payroll discrepancies and support resolution

Accounts Payable & Receivable

• Process supplier invoices and ensure timely payments
• Support client invoicing for outsourced HR/payroll services
• Follow up on outstanding receivables
• Maintain debtor and creditor schedules

Statutory Compliance Support

• Assist in preparation of statutory returns (PAYE, NSSF, NHIF/SHA, VAT)
• Ensure compliance documentation is updated and filed on time
• Support internal and external audit processes
• Maintain proper financial records for audit readiness

Cashbook & Bank Reconciliation

• Maintain cashbook entries and update bank transactions
• Perform monthly bank reconciliations
• Monitor daily cash movements and flag variances

Client Finance Support (Consultancy Environment)

• Support financial tracking per client account
• Assist in determining basic profitability per client (under guidance)
• Maintain accurate billing records for outsourced services
• Support onboarding of new clients from a finance perspective

Systems & Administration

• Use accounting/ERP systems to post transactions and generate reports
• Maintain organized financial documentation
• Support process improvements in finance workflows

Key Performance Indicators (KPIs)

• Accuracy of financial records and reconciliations
• Timeliness of monthly reporting
• Payroll reconciliation accuracy
• Statutory compliance timeliness (zero penalties)
• Reduction in aged receivables
• Accuracy of client billing support

Requirements

 Academic Qualifications

• Bachelor’s Degree in Finance, Accounting, Commerce, or related field.

Professional Qualifications

• CPA(K), ACCA, CMA, or equivalent professional certification.
• Membership with the Institute of Certified Public Accountants of Kenya is an added advantage.

Experience

• Minimum 5 years’ experience in finance or accounting.
• Experience in HR outsourcing, payroll management, staffing, or professional services industry is preferred.
• Experience using ERP/accounting systems and payroll software.

Required Skills and Competencies

• Financial analysis and reporting
• Budgeting and forecasting
• Payroll finance management
• Tax and statutory compliance knowledge
• Leadership and team management
• Attention to detail and accuracy
• Strategic thinking
• Communication and presentation skills
• Problem-solving and decision-making
• High integrity and confidentiality