Careers at Cigna

The Position

• The International Health Data Engineering team sits at the heart of the International Health Delivery Services organization and is responsible for Cigna's Data Integration Hub, which ingests data from multiple sources, including all the policy admin systems, and makes it available to numerous downstream consumers. The team is central to provisioning the data behind a range of key initiatives, including all the web portals and multiple integrations, both internal and external.
• As a Senior Developer within the team, you will provide expert technical leadership on the design, development, and support of our data integration and ETL solutions. Drawing on deep SQL Server expertise, you will act as a principal designer for complex data solutions, help define the standards and practices for how our solutions are built, and take ownership of resolving complex issues to keep business-critical data flowing reliably. You will be encouraged to contribute your own ideas and expertise, and to keep your skills up to date through training and learning.
• You will engage with teams across a range of technical disciplines and geographies. Recognised internally as a subject matter expert, you will provide thought leadership within Data Engineering while contributing to broader initiatives that require an understanding of the wider business.

Core Responsibilities

• Act as the principal designer and technical lead for complex data initiatives.
• Design, develop, document, test, and support ETL processes and data integration solutions.
• Troubleshoot and resolve complex SQL Server-related issues.
• Model and document data mapping solutions, collaborating with business and technical teams to agree the best approach.
• Support regular releases and monitor scheduled data processing batches.
• Proactively suggest improvements to code, tools, and ways of working.

Essential Skills

• 8+ years experience delivering data solutions, with a minimum of 5 years experience in Microsoft SQL Server development and support.
• Experience providing technical leadership and mentoring to others
• Advanced T-SQL skills, including development and optimization of stored procedures, views, and functions.
• Strong understanding of database design, data modelling, query optimization, and performance tuning.
• Experience developing and supporting ETL solutions using SQL Server Integration Services (SSIS).
• Knowledge of OLTP and OLAP database environments.
• Experience analysing business requirements and translating them into technical solutions.
• Experience with source control and CI/CD pipelines for database development and deployment.
• Strong troubleshooting, root cause analysis, and problem resolution skills.
• Experience working with Agile methodologies.

Highly Desirable

• Experience with C# and Python.
• Experience with modern data engineering technologies, including PySpark and Databricks.
• Experience working with cloud technologies and services.
• Experience with AI-assisted development tools such as GitHub Copilot, Cursor AI, or similar technologies.
• Experience working with health insurance or healthcare data.

End Date: September 24, 2026 

go to method of application »

Purpose of the Role

• The purpose of the Scrum Master / Agile Team Coach role is to maximize value delivery through collaboration, impediment removal, visibility, learning, and evidence-based improvement.
• This role supports high-performing team dynamics, sustainable delivery, continuous flow, and self-managed teams that are shaping and maturing Agile ways of working across International Health.

About the Role

• The Scrum Master / Agile Team Coach is a team coach and servant leader who facilitates change through the adoption and application of Agile principles, practices, and frameworks.
• The role enables teams to self-organize, improve flow, embrace effective ways of working, and consistently deliver value outcomes to stakeholders. The role partners closely with Product Owners, team members, Release Train Engineers, Agile Product Managers, and other stakeholders to support predictable delivery and continuous improvement.
• This is a Band 3 Contributor Career Track Role.

Key Responsibilities

Team Coaching and Agile Enablement

• Provide coaching and guidance to Agile Teams and support the adoption and application of Agile values, principles, and practices.
• Act as a servant leader, facilitator, mentor, and coach for individuals and teams.
• Enable teams to improve collaboration, transparency, psychological safety, accountability, and self-management.
• Use effective communication and listening skills to teach, coach, mentor, and support healthy team interactions.
• Foster a healthy working culture, build strong relationships, and strengthen key interactions across teams and stakeholders.

Delivery Flow and Continuous Improvement

• Support teams in improving flow, reducing bottlenecks, managing impediments, and operating at a sustainable pace.
• Help teams establish realistic and achievable delivery commitments based on capacity, clarity, dependencies, and delivery risks.
• Maintain metrics and data necessary to provide visibility into maturity, progress, quality, flow, predictability, and value delivery.
• Facilitate evidence-based improvement through retrospectives, improvement actions, and follow-through on agreed outcomes.
• Encourage Built-In Quality, continuous learning, and relentless improvement as part of day-to-day team working practices.

Facilitation and Cadence Events

• Support and facilitate team ceremonies and cadence events that drive progress toward value delivery and business outcomes.
• Facilitate team events such as planning, team syncs, backlog refinement, reviews, retrospectives, and improvement workshops, as applicable to the team context.
• Participate in Sync events, Scrum Master / Team Coach forums, and internal Agile communities of practice.
• Support ART-level alignment events, including PI Planning, ART Sync, Coach Sync, System Demo, and Inspect & Adapt, as applicable.

ART Alignment, Dependencies, and Impediments

• Provide support that helps Agile Teams improve overall ART performance through collaboration and alignment between team objectives, vision, and strategic themes.
• Facilitate and support dependency management to ensure alignment of delivery across teams.
• Support removal of impediments that hinder achievement of team goals and objectives.
• Protect the team from unnecessary disruptions and external distractions while escalating systemic impediments in a timely manner.
• Collaborate with Product Owners, RTEs, Agile Product Managers, business stakeholders, and technology partners to maintain transparency and alignment.

Success in this Role

• Teams demonstrate stronger self-management, collaboration, and ownership of delivery outcomes.
• Impediments, blockers, dependencies, and delivery risks are made visible and addressed promptly.
• Team ceremonies and cadence events are purposeful, outcome-focused, and continuously improved.
• Metrics and qualitative insights are used to improve flow, predictability, quality, and stakeholder transparency.
• Teams operate at a sustainable pace while maintaining alignment with ART priorities and International Health business outcomes.
• Continuous improvement becomes embedded in the team culture.

Required Qualifications / Skills / Experience

• Certified Scrum Master (CSM), SAFe Scrum Master, SAFe Advanced Scrum Master, Professional Scrum Master, or equivalent Agile certification.
• At least 4 years of proven experience as a Scrum Master/Agile Team Coach role.
• Experience facilitating team development and continuous improvement initiatives.
• Strong knowledge of Lean-Agile principles, Scrum practices, Kanban practices, and team-level Agile delivery.
• Experience with Scaled Agile Framework (SAFe) and understanding of its principles and practices.
• Excellent communication, facilitation, coaching, mentoring, and conflict resolution skills.
• Ability to work effectively with cross-functional and geographically distributed teams.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to manage priorities in a changing environment and support teams working under delivery deadlines.
• Ability to interact with Subject matter experts, Product Owners, Agile Product Managers, and stakeholders in a matrix structure.
• Knowledge of IT concepts, software delivery lifecycle, delivery methodologies, architecture considerations, and technical standards.

Desired Qualifications / Skills / Experience

• Working knowledge of Jira, Confluence, Mural, or similar collaboration tools.
• Experience supporting product, platform, operational, or service-based delivery teams.
• Experience facilitating organizational change and Agile transformation initiatives.
• Experience in software development lifecycle, IT delivery, product delivery, or project management.

End Date: September 30, 2026