Careers at Equity Bank Kenya

Role Purpose:

This resource will provide both functional and technical expertise in critical areas, including payment systems (clearing, international money transfers, billers, etc.), branch operations, trade operations, treasury operations, HO operations, credit systems, Alternate Business channels (cash deposit machines), CRM systems, and business reporting. Additionally, they will be responsible for Level 2 support, ensuring efficient ticket resolution across incidents, requests, and problem management. 

Beyond core technical support, this role will contribute to system availability and uptime, value-added service initiatives, project activities, training, and talent development.

Responsibilities:

• Applications Monitoring – Continuously tracking the performance and availability of banking applications, such as core banking, payment systems, integrations with third party applications.
• Troubleshooting & Incident Management – Quickly identifying, diagnosing, and resolving application issues that may impact business operations.
• User Support – Providing level 2 support to the business.
• Project support - be a subject matter expertise in supporting value-added services and project implementation.
• Change Management – Coordinating application updates, patches, and new releases to minimize disruption to business operations.
• Performance Optimization – Analyzing application performance metrics and implementing improvements to enhance speed, reliability, and efficiency.
• Security & Compliance – Ensuring that application support activities adhere to stringent industry security standards and regulatory requirements.
• Disaster Recovery & Business Continuity – Participating in the development and testing of recovery plans for critical banking applications.
• Vendor Liaison – Collaborating with partners and third-party service providers to resolve complex issues and manage service level agreements.
• System Integration – Assisting in the integration of various business applications to ensure seamless data flow and functionality.

Qualifications:

• Industry Experience – Prior experience in application support, particularly in financial services, banking, or insurance.
• 3 years minimum –in financial services, banking, or insurance.
• Educational Background – A degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Technical Skills – Proficiency in programming paradigms (Java, Python, SQL), operating systems (Linux, Windows), and database management.
• ITIL Certification – Knowledge of IT Service Management (ITSM) frameworks, such as ITIL is added advantage.
• Project Management Training – Certifications like PMP or Agile methodologies is an added advantage.
• Security & Compliance Knowledge – Understanding of cybersecurity best practices and regulatory compliance is added advantage.
• Problem-Solving & Analytical Skills – Ability to diagnose and resolve complex technical issues efficiently.
• Communication & Collaboration – Strong interpersonal skills to work with cross-functional teams, vendors, and end-users.

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Summary of Role Purpose & Responsibilities

• The Head of Supply Chain Governance and Processes is responsible for providing Group-wide strategic leadership, oversight, and direction for the supply chain governance and process excellence agenda across Equity Group Holdings Plc and its subsidiaries in Kenya, Uganda, Rwanda, Tanzania, South Sudan, and the DRC. The role exists to establish and steward a coherent, integrated governance ecosystem that enables supply chain and administration activities to be executed within clearly defined policies, standards, decision rights, and accountability structures aligned to Group strategy, regulatory obligations, and approved risk appetite.
• The role is accountable for the design, stewardship, and sustained effectiveness of the overarching supply chain governance frameworks, operating models, and process excellence standards covering Procurement, Vendor Management, Warehousing & Logistics, Facilities & Asset Management, Health, Safety & Environment (HSE), Archives & Records, Business Analysis, Administration, and Real Estate Development. This includes setting the Group “tone at the top” for governance discipline, process integrity, compliance, and performance management, while providing structured guardrails that enable subsidiaries to operate effectively within approved Group frameworks.
• The position does not execute day-to-day operational activities or assume line management responsibility for functional delivery. Instead, it is responsible for governing the consistent design, deployment, monitoring, and continuous improvement of governance frameworks, policies, processes, controls, performance mechanisms, and escalation structures across the Group. Through this governance and oversight mandate, the role supports effective decision-making, regulatory compliance, risk management, and sustainable operational performance, while preserving clear segregation of duties between governance, assurance, and execution.
• Notwithstanding the Group-level governance mandate of the role, accountability for compliance with approved governance frameworks, policies, standards, and controls rests with the respective first-line operational owners, including Process-Centric Team (PCT) members, functional heads, and subsidiary management. The role is responsible for defining, communicating, guiding, and governing the application of approved governance frameworks, and for escalating instances of material, repeated, or unresolved non-compliance through established governance, risk, and management structures. Failure by first-line owners to implement or adhere to approved governance mandates, whether through omission, override, or independent action, does not transfer compliance accountability to the governance function, provided that governance frameworks, guidance, and escalation mechanisms have been appropriately established and communicated. 
• The role is established as a centralized Group governance function, responsible for defining, owning, and maintaining Supply Chain governance frameworks, standards, and oversight mechanisms at Group level, which are cascaded and applied across all subsidiaries. Operational execution, local adaptation, and day-to-day management remain the responsibility of subsidiary management, while this role retains Group-level governance ownership, assurance oversight, and strategic alignment responsibility. 

Key Deliverables

Supply Chain Governance Framework Development 

• The role is responsible for developing, maintaining, and continuously strengthening a robust end-to-end supply chain governance framework covering policies, procedures, standards, and operating models across Procurement, Vendor Management, Warehousing & Logistics, Facilities & Asset Management, Health, Safety & Environment (HSE), Archives & Records, Business Analysis, Administration, and Real Estate Development. This includes ensuring alignment of governance frameworks with organizational objectives, Group strategy, and recognized industry best practices.

Regulatory Compliance 

• The role is accountable for monitoring, interpreting, and governing the translation of regulatory requirements, industry standards, and statutory obligations applicable to Procurement, Vendor Management, Warehousing & Logistics, Facilities & Asset Management, Health, Safety & Environment (HSE), Archives & Records, Business Analysis, Administration, and Real Estate Development across all operating markets.

Risk Management 

• The role is responsible for governing the identification, assessment, and treatment of material risks across the supply chain ecosystem that may affect resilience and service delivery. This includes supporting Process-Centric Teams (PCTs) in the operationalization, implementation of the Enterprise Risk Management Framework within the first line, without assuming execution ownership. The role develops and stewards risk management strategies, control frameworks, and contingency approaches designed to reduce the likelihood and impact of supply chain disruptions.

Performance Monitoring and Reporting 

• The role establishes and governs key performance indicators (KPIs), metrics, and reporting frameworks used to measure the efficiency, effectiveness, and performance of supply chain processes across Procurement, Vendor Management, Warehousing & Logistics, Facilities & Asset Management, Health, Safety & Environment (HSE), Archives & Records, Business Analysis, Administration, and Real Estate Development.

Quality Management 

• The role governs the harmonization of governance practices across Kenya, Uganda, Rwanda, Tanzania, South Sudan, and DRC, ensuring subsidiaries operate within Group-approved standards while formally documenting, approving, and governing justified deviations.

Continuous Improvement 

• The role leads and champions governance-led continuous improvement frameworks across Procurement, Vendor Management, Warehousing & Logistics, Facilities & Asset Management, Health, Safety & Environment (HSE), Archives & Records, Business Analysis, Administration, and Real Estate Development to support process optimization, cost efficiency, workflow streamlining, and operational effectiveness.

Stakeholder Engagement 

• The role engages senior leadership, functional heads, and subsidiary teams to secure alignment, buy-in, and effective adoption of governance frameworks. 
• The role leads governance immersion, onboarding, and awareness initiatives to embed understanding of governance principles, roles, and operating models.

.Governance Committees Oversight and Secretariat Stewardship 

• The role is accountable for establishing, stewarding, and overseeing Group-wide governance standards applicable to the Group Procurement Management Committee (GPMC) and all subsidiary-level Procurement Management Committees, providing governance assurance over the consistent application of approved frameworks, regulatory expectations, and recognized best practice. 

Qualifications

EXPERIENCE

• Minimum 10–15 years’ progressive experience in supply chain, procurement, operations, governance, risk, compliance, or process excellence roles within complex, regulated, or multi-entity organizations, with demonstrable exposure to Group or enterprise-level governance environments.
• Proven experience operating at senior leadership level, including engagement with Executive Committees, Board or Board Committees, regulators, auditors, and other senior stakeholders, with a primary focus on governance design, oversight, assurance, and strategic alignment rather than operational execution.
• Demonstrated exposure to multi-country or multi-subsidiary environments, preferably within financial services or other highly regulated industries, requiring navigation of diverse regulatory regimes, institutional maturities, and operating contexts.
• Strong background in governance frameworks, risk management, regulatory compliance, performance governance, and process excellence, including experience designing, implementing, and stewarding enterprise-wide policies, standards, operating models, and control frameworks.
• Experience working within a three-lines-of-defense model, with clear understanding of the distinction between governance oversight, operational execution, and independent assurance

Must-Have Qualifications and Certifications

• Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, or a related field; advanced degree or relevant professional certification (e.g. CPSM, CSCP, Six Sigma) considered an added advantage. 
• A Master’s degree in Supply Chain Management, Business Administration, Engineering, or another relevant discipline is an added advantage.