Careers at Ericsson

About this opportunity 

• We are the Customer Support NTO, RAN, OSS and Transport team. We provide a world class after sales support service to our customers in Middle East and Africa. We combine the knowledge of our local and Global experts in latest RAN, OSS, and Transport to provide our customer the support needed to maintain their network performance and ensure high end user experience. 
• Become part of our growing team and play a part in Ericsson’s vision of a sustainable and connected future. Join us in making the unimaginable possible!
• We are now looking for a RAN Domain Manager who will report to the NTO Domain Head in MMEA S&R NTO. 
• The Domain Manager will be responsible for approximately 20 engineers who specialize in RAN Competence.
• In addition to LM responsibility, the Domain Manager will also oversee RAN Portfolio and service readiness so prior Program and Transformation Management experience will be a bonus.

What you will do

• Support Portfolio Readiness. Ensure the team readiness to deliver ENI and NWS. For the customers where these services are sold, capture the incremental value being delivered through these services.
• Operational Performance. Track and monitor the Domain Performance. Work with all stakeholders to drive improvements.
• Competence Management. Ensure plans are in place for all RAN resources aligned with current and future support demands. Oversee the execution of these plans and report them on a regular basis.
• Escalation Management. Customer Networks never sleep. Be always available to manage an emergency/crisis-situation. Have access to engineers working in a balanced Rota who can be pulled in to support the emergency-situation outside of working hours. Ensure Domain Head is kept up to date with timely updates on the situation.
• Serviceability. Work with the BA to drive serviceability in RAN. Capture improvement areas across all competence areas within RAN and represent our product enhancement needs towards BNEW.
•  Innovation and Automation. Promote a culture of innovation in the team. Encourage new ideas, process improvements, reusing best practices etc. Use Automation to enable the team to execute speedily.
• Inter-working with other Service Lines. Work with the OCC and IPCC teams including MS where necessary to handle day to day work.
• Retaining and attracting talent. Attract the best RAN engineers in the team. Ensure the existing team have access to the perfect environment so that they are able to give their best to Ericsson in a supported and balanced manner.
• Demand forecasting. Provide the number of hours required from each leg of Support. This will allow us to maintain the right size of the team and give input to Global Engineering on our demands.

You will bring

• Education: M.SC, MBA or equivalent through experience
• Min years of experience: 10
• Domain experience: RAN experience will be a bonus. Program Management or Transformation Management experience is a plus.
• Deep understanding of Service Delivery process, models, and strategy
• Knowledge of the sales process
• Customer and market insight
• Excellent Social and communication skills
• Financial acumen and skills
• Formulating strategies and concepts
• Adhering to principles and values
• Leading (Lead by Example), supervising, and responding to change in a high pace environment.

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About this opportunity:

Ericsson is looking for a Head of Solution Line (SL) Business and Operations Systems (BOS) Delivery for Customer Unit South and East Africa (SEA) as a key role responsible for BOS Engagements and Service Delivery (SI/ADM) and IT Managed Operations.
This role will be reporting to the Head of SL BOS for MMEA and will be part of MMEA BOS and CU SEA CSS Leadership teams.
Role is opened in Kenya, but final location will be assessed for certain countries within CU SEA responsibility and MMEA as well.

What you will do:

• Main CU partner for all BOS Pre-Sale, Solutioning and Delivery working closely with CU SEA CSS Head and their teams (Head of Service Deliveries, Domain Sales Managers), CSS Operations and act as a single point of accountability for SL BOS within CU. 
• Senior People Manager leading a direct team of Delivery Managers, Solution Architects, Solution Integrators and Operations professionals. 
• Senior People Leader of assigned resources to CU from BOS Delivery Excellence or Global centers.
• Cost Center Responsible with accountability to meet the Utilization/Billability and over-Absorption targets. 
• Customer Fulfilment Responsible and Customer Solution Responsible (Core 2) allocation per guidelines of BOS Delivery Excellence. 
• Responsible for the delivery of services (scope, cost, quality, and time) within BOS from pre-sales to delivery. This also includes supporting MSCOO(s) for any outsourced IT operations within the CU.
• Ensure Project and ADM Execution Excellence with adherence to Service Delivery Tools, Process and Methods including Change Control approval, and managing overall Governance. 
• Services Profitability Improvement focus through cost control, quality adherence, and Automation.
• Responsible to deliver Financial and Demand Forecasts.
• Live Node Activity (LNA) Adherence and meet assigned LNA KPIs. 
• Instill a culture for add on sales and customer value maximization.
• A champion for Compliance and the application of the Detailed Application Guidelines. 
• Works closely with the delivery excellence teams in the Service Line to fulfill Projects Delivery and on resolving the technical related issues and escalations.
• Works closely with the Business Development & Portfolio along with Delivery Excellence units to cover pre-sales, solutioning, cost effective delivery model planning, and CSS/BOS Strategic initiatives

The skills you bring:

• 10-15+ years of experience within Telecommunications/Systems Integration, ADM and Operations Industry driving sophisticated programs and managed operations. 
• University degree in ICT/Engineering. Graduate degree such as an MBA is considered a plus. 
• Strong People Manager track record leading Senior Team members and leading Leaders.
• Demonstrated experience leading in a cross-functional highly matrixed and globally distributed teams. 
• Certifications are a plus: PMP, Program Director certification, TOGAF, ITIL
• In depth knowledge of different SDLC methodologies including Agile 
• Mandatory Subject Matter Expert level knowledge in Business and Operations Systems portfolio.
• Strong consultative, presentation, and communication skills
• Proven track record within a time sensitive and high-pressure environment. 
• Highly proficient collaboration skills
• Solid ability to communicate effectively at executive levels.
• In-depth knowledge of running Organizational and Program level Governance.
• Fluent in English.

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About this opportunity:

• Ericsson is looking for an IT Managed Services Chief Operating Officer (IT MS COO) for a customer unit based in Africa within Market Area Middle East and Africa (MMEA) as a key leadership role responsible for the BOS IT Managed Operations of assigned customer accounts. This role will be reporting to the Head of SL BOS for MMEA and will be part of MMEA BOS Leadership team.

What you will do:

• End to end Accountable for the IN managed services contract across multiple Operating Companies across Airtel Africa 
• Ericsson’s primary contact and escalation point for all matters relating to the execution of the contract including commercial, security & EHS / OHS-related issues.
• Profitability & business case fulfilment including contract delivery transformation; identify & help secure add-on sales that meet or exceed the signed off business case requirements to ensure continuous improvement of profitability & revenue; decisively adding value to customer’s & Ericsson business.
• Ensuring financial and operational performance monitoring & reporting, and driving improvement plans when needed.
• Management and development of the customer relationship for the specific contract and ensuring customer satisfaction.
• Fulfilment of the contract scope and SLA, and delivery execution ensuring that all services contracted under the MSA are delivered according to contractual obligations and requirements.
• Managing the customer interface with respect to all service delivery contracted under the MSA for a specific customer.
• All solutions delivered to Customer by delivery organizations under MSA scope.
• Environmental and Occupational Health and Safety (EHS/OHS) as it relates to the contract, ensuring work executed follows Ericsson procedures and standards and EHS/OHS local laws and regulations.
• Planning with KAM for contract retention and support in contractual renegotiation or pre-sales for the specific customer.
• Management of the matrix organization including ensuring subordinates adhere to Ericsson Code of Business Ethics.
• Ensure continued thought leadership and value assurance for Customer through contract lifecycle.
• Ensure the delivery units are fulfilling contracted WLA and manage escalations in case of deviations. 
• Minimize customization and drive standardization of delivery through adoption and reuse of global capabilities, championing best practice benefits with customer.
• Ensure correct flow of Customer invoices and payments.
• Secure delivery compliance to contractual and business case requirements, avoid under delivery, and ensure over delivery is addressed as add-on sales.
• Ensure compliance with contractual, legal & regulatory requirements, and consent in management and governance of data and its security for the contract

The skills you bring:

• 10+ years Strong professional and business experience with advanced knowledge across a number of operations and technology domains with a proven track record
• Experience of leading teams in a matrix organization
• Sales & client management experience
• Business acumen & negotiation skills along with strong analytical and problem-solving skills
• Financial & P&L understanding
• Proven improvement on Unadjusted Margin or budget of previous projects / programs / customer
• Leader of significant solution implementations or transformations in Charging & Mediation

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About This Opportunity

• We are looking for a Talent Development Manager to support the Talent Management needs of MMEA. In collaboration with the MMEA Head of Talent, this role will contribute to defining strategy and its execution within MMEA working in close collaboration and partnership with key stakeholder groups (MMEA People Function (HR), other SME teams, Global Practice Areas within TM and leaders).
• This role covers MMEA(Market Area Middle East & Africa) and includes all elements of Talent Management - Succession Planning, Performance Management, Employee Engagement, Leadership Development, Diversity & Inclusion and Employee Assessments.

What You Will Do

• Project Manage all TM processes for MMEA against annual calendar (e.g, Annual Talent Reviews/Succession Planning, Performance Management, Leadership Development, Assessments, Voice (Employee Engagement Survey), Career Management)
• Maintain the most up to date and comprehensive view of all key talent segments and regularly produce detailed analytics and insights
• Provides innovative solutions to be applied wherever necessary by designing, developing, and securing deployment of strategies, policies, processes, programs and tools in the Talent Management space.
• Partner with other SME areas – Learning and Development, Talent Acquisition, Total Rewards and People Analytics to create a positive and seamless experience for employees when the engage with TM offerings
• Support HR/Leaders with succession planning and management so that we have robust pipelines and increased focus on accelerating readiness.
• Contribute to the development of Talent Management strategy globally. Be an active part of the global TM community and shape developments across all key topic areas such as succession management, leadership development, performance management making sure that MMEA needs are strongly reflected.

You Will Bring

• Education:  Bachelor’s degree
• 6-10 years experience, working at a senior level in the People Function of a multinational company with a multi-country, regional responsibility
• Specific experience in designing and driving talent programs (e.g., Succession Management, Career Development, Leadership Development, Performance Management and other TM offerings)
• Excellent ability to analyze data and identify key trends and needs
• Ability to support leaders at all levels in the organization
• Very strong stakeholder management
• Knowledge and understanding of latest market trends and leading-edge practices
• Global mindset and ability to make things happen in a matrixed organization
• Solid experience in Talent Management Processes and Disciplines Knowledge as a SME / specialist
• Presenting and communicating information