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Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
Job Purpose
The Assistant Branch Manager will assist in overseeing the daily branch operations and ensuring smooth operation of the branch in terms of profitability, sales performance, customer service, people management and inventory control.
Key Responsibilities:
Sales Budgets & Profitability
- Ensure branch and employee sales targets are met, comparing against budget and previous year’s performance.
- Monitor daily sales team activities, including customer inquiries and showroom organization.
- Optimize resource allocation and cost efficiency, identifying areas for savings and reporting any losses or misuse.
- Track showroom stock levels and coordinate requisitions to maintain optimal inventory.
- Provide recommendations on product trends and sales strategies based on performance analysis.
Managing & Leading People
- Oversee staff attendance, resolve absenteeism issues, and manage shift schedules.
- Conduct performance evaluations, probation reviews, and appraisals, providing feedback and recommendations.
- Identify staff training needs and coordinate development programs.
- Maintain workplace discipline, handling grievances and conflicts fairly and professionally.
- Foster a motivating and well-groomed team culture, ensuring staff have the necessary tools for their roles.
Merchandising
- Ensure showroom displays are fully stocked, attractively arranged, and properly tagged.
- Rotate showroom layout every two weeks to enhance customer experience.
- Provide feedback on high-performing products and recommend stock orders.
- Monitor pricing accuracy and promotional activities.
- Maintain showroom aesthetics, ensuring a neat and inviting shopping environment.
Compliance, Policies & Reporting
- Oversee front desk operations, including petty cash, sales postings, and daily reconciliations.
- Ensure branch compliance with business permits, licenses, and insurance requirements.
- Prepare and submit timely reports, including sales performance, stock take, and customer footfall.
- Enforce company policies and HR procedures, addressing any compliance concerns.
- Maintain security and safety measures, including emergency preparedness and staff awareness.
Stock Management & Pricing
- Conduct monthly stock takes and reconcile discrepancies.
- Monitor inventory levels and coordinate stock requisitions from the warehouse.
- Ensure correct price tagging and implement price changes promptly.
- Track stock movement, including last-piece sales and replenishments.
- Report and address damaged items within the showroom.
Customer Experience
- Maintain high standards of customer service and professionalism.
- Handle customer complaints and ensure timely resolution.
- Train staff on product knowledge to enhance client interactions.
- Develop initiatives to improve the overall shopping experience.
- Track and report customer feedback and preferences.
Front Desk & Sales Operations
- Ensure all transactions, lay-bys, and order processing comply with company policies.
- Oversee daily EOD (End of Day) reports and cash handling procedures.
- Approve and process petty cash vouchers for reimbursement.
- Ensure timely customer order fulfillment and delivery coordination.
- Monitor and enforce security measures for cash and credit transactions.
Reporting & Analysis
- Compile and submit sales performance reports, customer database updates, and showroom stock insights.
- Provide weekly analysis of sales trends, footfall, and product performance.
- Maintain updated debtor lists and follow up on pending payments.
- Track marketing activation campaigns and provide feedback.
- Ensure website updates and showroom digital interactions are regularly monitored and reported.
- Perform any other duties as may be required from time to time.
EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS
- Bachelor’s degree in business or equivalent.
- At least three years working as a supervisor or assistant branch manager in a busy retail environment, and furniture background will be an added advantage.
- Proven track record of meeting targets.
- Computer skills & Ms Office – Word, Excel, and PowerPoint required.
- Works well under pressure
- Excellent oral and written communication skills.
- Attention to detail.
- Creative problem-solving skills
- Great interpersonal skills.
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Job Purpose
The role of Senior Interior Designer is to design and create attractive visual displays for showrooms and studio with the aim of increasing sales, getting the buyer’s attention, and providing excellent in-store experience. In addition to training and supervising the visual merchandisers in their work.
Key Responsibilities:
- Conduct bay checks to identify empty spaces, create space for new items and rectify any display set up.
- Display new furniture and remove already sold items in display.
- Ensure the showrooms have attractive and creative displays for items to be well merchandised or promoted.
- Ensure the visual merchandisers work as per work procedures and maintain visual merchandising standard checklists in their bays.
- Ensure to have monthly/weekly meetings with the visual merchandisers
- Address all display related issues brought forth in a timely manner.
- Ensure neatness and cleanliness is maintained in the showroom, the walls of the showroom are kept free of soil marks and nail marks, once the wall hanging/ wall art has been moved
- Have weekly checks of all showrooms to ensure product display standards are maintained
- Monitor the accessories distribution list to ensure all showrooms have accessories.
- Assist in photoshoot of products for the websites and social media platforms through setting up product display.
- Guide the loaders in the showroom while working with the visual merchandisers on display arrangements.
- Provide recommendations to clients upon request – onsite or offsite.
- Ensure the floor technicians correct any damage or malfunctional products on display.
- Recommend display options for new showrooms and improvements for existing showrooms.
- Ensure displays are as per set merchandizing standards.
- Perform any other tasks relevant to the role that may be assigned from time to time.
EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS
- Bachelor’s degree in interior design/ Fashion design/ Clothing, Textiles & Interior design or related field required.
- Minimum 4 years of international experience or experience working with an international retailer.
- Strong visual design skills, including a keen sense of proportion and aesthetics.
- Proficiency in CAD software and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Detail-oriented, with outstanding problem-solving and organizational abilities.
- Basic understanding of building codes and inspection regulations related to interiors.
- Leadership capabilities with experience mentoring and training teams
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Job Purpose
The Assistant Internal Auditor is responsible for overseeing compliance with internal processes and procedures in the branches and reporting to Management on how to mitigate against possible risks.
Key Responsibilities:
- Review and monitor compliance with company internal processes and procedures with regards to finance and other areas of operations in branches.
- Review and identify potential risks areas in the branches and ensure steps are taken to mitigate the same.
- Investigate and report violations of processes and procedures and regulatory standards across the operations of the branches, including but not limited to finance with effective action plans in response to discoveries and compliance violations.
- Report and advise Management on the branches’ compliance level and potential risks areas with action plan to mitigate same.
- Carry out regular spot checks in the branches.
- Supervise stock takes in the branches and ensures correct reporting.
- Conduct regular assessment of skills levels of various staff in branches, recommend their training and monitoring implementation of the same.
- Assess and ensure all staff in the showrooms are efficient while serving client
EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS
- A degree in Business or Financial Accounting or related discipline.
- 2 years’ work experience in audit
- At least CPA part 2.
- Critical thinking skills
- Problem Sensitivity ability
- Ability to work independently and as part of a team
- Ability to multi-task, pay attention to details and meet deadlines.
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