Careers at Madison Group Limited

Job Summary

Reporting to the ICT Manager, the Assistant Manager ICT-Channels & Business is responsible for leading the Channels and Business Intelligence function in managing and supporting business systems including Dev Ops, Reporting and Analytics and solutions enhancement issues related to our core systems to ensure seamless integration and deployment of channels solutions.

Duties and responsibilities

• Leading the Channels and Business Intelligence technical function in managing and supporting business systems including solutions enhancement and support for issues related to the business units.
• Managing integrations across various platforms; including core insurance systems, financial systems, customer relationship platforms and communication systems (SMS and Email).
• Project Management, ensuring delivery of projects and initiatives within time, budget and resource constraints
• Work independently and collaboratively with other support teams to troubleshoot integration platforms, server performance issues and tune the environment based on findings so as to achieve desired outcomes.
• Work closely with IT Security to ensure that the channels services are well secured towards ensuring robust and secure services
• Recommend and implement upgrades or changes to the channels solutions for performance, security or business benefits. Identify and execute ICT-based solutions for enhancing efficiencies across the different business units
• User Support tasks – Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution. Develop subject matter expert knowledge of Mobile, self-service and other client facing technologies
• Ensuring alignment of the Channels and Business Intelligence function towards the company strategy such as greater reach, industry competitiveness and overall profitability.
• Contributing to the weekly service review meetings to monitor progress on projects, initiatives and issues that touch on Channels, DevOps and Business Intelligence functions.
• Manage/action service requests raised directly or escalated to the middleware & integration support team and within the pre-determined SLA. Ensure compliance of SLAs with system vendors.

Key Competencies Required

• Demonstrable track record in system analysis, relational database design, software development and IT Support Operations functions.
• Technical skills to effectively perform or guide the performance or support operations and quality controls in a manner that consistently produces high-quality service.
• A high level of oral and written communication skills in order to communicate effectively with executives, senior managers, colleagues, and other stakeholders.
• Ability to interact with all levels of customers and staff in the organization.
• Team player with excellent interpersonal skills.
• Ability to manage changes.

Knowledge & Work Experience

• At least 3 years’ case management experience in a medical insurance environment, with at least 2 years as a care manager.
• Demonstrated knowledge of managing admissions and discharges in a busy insurance company
• Demonstrated experience in engaging service providers and doctors and negotiating cost
• Demonstrated experience in case management reports, physical visits, virtual follow up of admitted cases

Requisite Qualifications

• A Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years’ experience in a senior software development and/or IT systems support role within a large highly digitized organization managing mission-critical systems.
• Proven experience managing digital platforms (web/mobile/API) in a high-availability environment.
• Demonstrable track record in system analysis, software development, relational database design skills and IT Support functions. Working with Oracle Database is an added advantage.
• Good understanding of the BFSI Industry (Banking, Financial Services and Insurance) and how Information Technology contributes to the success of financial institutions.
• Solid understanding of web services, REST APIs, micro services architecture.
• ITIL Service Level Management certification is an added advantage.
• Experience with agile delivery methodologies and modern SDLC processes.
• Highly analytical in problem solving with the ability to apply original and innovative thinking.

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Job Summary

Reporting to the ICT Manager, the Systems Administrator-Healthcare Systems must be a self-driven person who will be responsible for ensuring high availability, security and performance of insurance healthcare systems and health benefits administration platforms. The role supports mission-critical applications, ensuring seamless integration between systems, timely issue resolution and system scalability to support healthcare operations and digital transformation.

Duties and responsibilities

• Administer and maintain healthcare and insurance-related systems including claims management, member portals, benefit management and provider management systems.
• Monitor system uptime, availability, and performance and proactively address system alerts and issues.
• Leading the support of healthcare business systems including solutions enhancement and support issues related to the business units.
• Ensuring alignment of the Healthcare systems towards the company strategy such as greater reach, industry competitiveness and overall profitability through innovation.
• Managing integrations across various platforms and Healthcare insurance systems: Including analytics platforms, financial systems and communication systems (SMS and Email).
• Project Management, ensuring delivery of projects and initiatives within time, budget and resource constraints.
• Identify and execute ICT-based solutions for enhancing efficiencies across different healthcare processes
• Liaise with system vendors to resolve escalated incidents and deliver change requests. The Systems Administrator will also monitor system vendor SLAs and escalate unresolved issues for management attention.
• Participate in system upgrades and new implementation projects
• Utilize industry best practices, techniques, and standards while at the same time adhering to the Company’s Policies, Processes and Procedures with respect to systems support and IT Service Management.
• Contribute to the company’s knowledge and expertise with respect to IT service management
• Perform any other administrative tasks that may be assigned by the Group ICT Manager or Management that relate to the assigned systems.

Key Competencies Required

• Technical skills to effectively perform or guide the performance or support operations and quality controls in a manner that consistently produces high-quality service.
• Understanding of health insurance processes i.e. pre-authorization, claims adjudication, capitation and provider management.
• Demonstrable track record in system analysis, relational database design skills and IT Support Operations functions.
• Strong awareness of IT security practices and data protection in healthcare
• Excellent troubleshooting, analytical and communication skills
• Team player with excellent interpersonal skills

Requisite Qualifications

• A Bachelor’s degree in Computer Science, Information Technology, health informatics or a related discipline.
• Minimum 4 years’ experience with 2 years in a software development and/or IT systems support role within a large highly digitized organization managing mission-critical systems.
• Demonstrable track record in system analysis, software development, relational database design skills and IT Support functions
• Good understanding of the BFSI Industry (Banking, Financial Services and Insurance) and how Information Technology contributes to the success of financial institutions. Experience with health insurance platforms is highly desirable
• Professional certifications: Microsoft Azure Administrator, ITIL Foundation, CompTIA Server+, or equivalent.
• Strong database skills (SQL Server, MySQL) and understanding of API standards in healthcare.
• ITIL Service Level Management certification is an added advantage.