Careers at NTT Ltd

Key Responsibilities:

CSPP Program Management:

• Lead all facets of the CSPP Program, ensuring its objectives are consistently met and maintained.
• Coordinate with various internal and external stakeholders to guarantee the successful rollout and sustained success of the CSPP Program.
• Regularly monitor and analyze performance data to ensure Dimension Data is on track to meet or exceed the agreed-upon metrics.
• Identify, define, and track key performance metrics for the program.
• Ensure internal teams are equipped with the knowledge and tools to succeed within the framework of the CSPP program.
• Coordinate with Cisco to provide necessary training for Dimension Data teams regarding CSPP requirements, benefits, and best practices.
• Ensure that all activities within the CSPP adhere to Cisco’s guidelines and requirements.
• Stay updated with any changes to the CSPP framework and ensure Dimension Data remains compliant.

SDIS (Dimension Data Support) Services Program

• Own internal awareness and education on the SDIS product.
• Work Closely with the client managers to ensure all services quotes for VBR include SDIS.
• Work closely with the Services Sales team to provide the right pricing for services and SDIS.
• Maintain comprehensive documentation that outlines the features, capabilities, and updates related to the SDIS services.
• Liaise with the sales and technical teams to ensure they understand the value proposition of SDIS services.
• Work closely with the SDIS development team to ensure any enhancement required for the region are considered and possibly implemented.
• Lead all facets of the SDIS Program, ensuring its objectives are consistently met and maintained.
• Regularly monitor and Analyze performance data to ensure Dimension Data is on track to meet or exceed the agreed-upon SDIS targets.
• Stay updated with any changes to the SDIS product and ensure Dimension Data East Africa is aligned as much as possible.

Pricing and Proposals:

• Work with a team to ensure all pricing requests for SDI Services are fulfilled, ensuring precision and market competitiveness.
• Collaborate with the commercial and sales teams to maintain updated and market-aligned pricing models.
• Work closely with the Services Sales team to provide the right pricing for services and SDIS.
• Work closely with the Services Sales and Sales team to include our services (SDIS) to all opportunities.
• Ensure a clear understanding of the cost structure to set prices that provide value to the customer and profitability to the business.

Collaboration with Services and Client Managers:

• Engage closely with services managers to ensure the delivery of top-tier services tailored to client specifications.
• Interact with client managers to understand client expectations and ensure our SDIS service offerings are consistently aligned.
• Work with the service sales specialist and client managers to reach and surpass regional SDIS service targets, formulating and executing strategies to ensure growth and client satisfaction.
• Work closely with the regional SDIS product managers.

Reporting and Analysis:

• Regularly update senior management on the progress of the CSPP Program, and regional service targets.
• Evaluate performance metrics and identify areas for improvement, implementing strategies accordingly.
• Use historical data and current trends to forecast future performance, sales, costs, and other relevant metrics.
• Track Key Performance Indicators (KPIs) to measure the company's success in adopting SDIS.
• Create detailed, clear, and actionable reports tailored to the needs of different stakeholders.

Management

• Manage the VBR team who will be responsible for SDIS pricing and CSPP program activities.
• Oversee the day to day tasks/ requests from the client managers on services pricing and ensure on-time pricing to the sales team.

Academic Qualifications and Certifications:

• Bachelor’s degree in computer science, IT, Business, or a related discipline. Master's degree is a plus.
• Minimum of 3 years experience in software-defined infrastructure services, vendor management, or a related domain.
• In-depth understanding of Cisco CSPP Program and Support Services.
• Stellar communication and interpersonal abilities.
• Proven capability to manage multiple projects and priorities in a dynamic setting.
• Proficiency in data-driven decision-making and reporting.

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Working at NTT

The role of Client Project Manager is to develop and direct the planning / strategic planning of multiple projects related to client implementation. They oversee the coordination and management of employees and resources required to successfully complete client implementation projects, from initiation to completion within budget and on time, using either a waterfall or agile methodology.

Key role and responsibilities:

• Oversee the execution and completion of client implementation projects
• Oversee people who lead projects supporting the company-client relationship, ensuring customer satisfaction
• Provides budget analysis, labor planning, and coordination of activities between client and company employees
• Monitors project completion from initiation through delivery to meet revenue and cost projections
• Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements
• Serve as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients
• Determine and define client implementation project scope and objectives
• Prepare budget based on scope of work and resource requirements
• Create the project management plan based on requirements and obtain sign off
• Track projects cost to monitor compliance to budget
• Develop and manage a detailed client implementation project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilise industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement
• Oversee all incoming and outgoing project documentation and administration and develop relevant project status and related reports
• Ensure that project milestones are met, project scope changes are aligned to budget and managed effectively
• Action improvements from project reviews using artefacts from projects including historical metrics to improve current  project processes and increase project quality delivery

Knowledge, skills and attributes:

• Excellent communication and stakeholder engagement skills
• Strong organizing, planning and administration skills
• Strong attention to detail and accuracy
• Strong interpersonal skills and extremely resourceful
• Excellent analytical skills
• Proactive approach with the ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Adaptable and flexible with sound collaboration skills
• Ability to manage conflict using a solution-focused approach
• Ability to solve problems creatively
• Ability to complete projects according to outlined scope, budget and timeline
• Ability to coordinate the activities of a variety of stakeholders to drive completion of projects
• Software knowledge, e.g. Power BI, Project Web App

Academic qualifications and certifications:

• Bachelor’s or equivalent degree in the relevant field of study
• Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.
• ITIL V3/4
• Customer Success certification will be an added advantage

Required experience:

• Professional experience in project management experience in a cross-business unit capacity
• Proven project management experience including high complexity, cross business unit projects
• Experience using with project management software tools, methodologies, and best practices
• Demonstrated experience managing the entire project lifecycle
• Demonstrated experience coordinating operational tasks of a team
• Demonstrated experience delivering client implementation projects
• Experience delivering projects using an agile methodology
• Experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities
• Experience interacting with executive stakeholders and providing feedback in steering committee meetings

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Key Roles and Responsibilities:

• Develops the ability to start 'owning' portions of an installation, break/fix incidents, and problem management.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
• Action less complex configurations and installations
• Attend to less complex break/fix events

Knowledge, Skills, and Attributes:

• Basic understanding and appreciation of technical design principles
• Ability to develop an understanding of fundamental project management and administration processes
• Display a strong learning orientation
• Good verbal communication skills
• Demonstrate a client service orientation
• Hands-on proactive in approach

Academic Qualifications and Certifications:

• Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent

Required Experience:

• Some work experience in a technical implementation engineering or similar role

What will make you a good fit for the role?

Standard career level descriptor for job level:

• Develops professional experience
• Applies policy and procedures to solve variety of issues
• Problems are moderate in nature
• Build productive internal and external working relationships
• Receives general instructions on routine work
• Receives detailed instructions on new work
• Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience