Head of Project Management at NTT Ltd

Working at NTT

The role of Client Project Manager is to develop and direct the planning / strategic planning of multiple projects related to client implementation. They oversee the coordination and management of employees and resources required to successfully complete client implementation projects, from initiation to completion within budget and on time, using either a waterfall or agile methodology.

Key role and responsibilities:

• Oversee the execution and completion of client implementation projects
• Oversee people who lead projects supporting the company-client relationship, ensuring customer satisfaction
• Provides budget analysis, labor planning, and coordination of activities between client and company employees
• Monitors project completion from initiation through delivery to meet revenue and cost projections
• Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements
• Serve as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients
• Determine and define client implementation project scope and objectives
• Prepare budget based on scope of work and resource requirements
• Create the project management plan based on requirements and obtain sign off
• Track projects cost to monitor compliance to budget
• Develop and manage a detailed client implementation project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilise industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement
• Oversee all incoming and outgoing project documentation and administration and develop relevant project status and related reports
• Ensure that project milestones are met, project scope changes are aligned to budget and managed effectively
• Action improvements from project reviews using artefacts from projects including historical metrics to improve current  project processes and increase project quality delivery

Knowledge, skills and attributes:

• Excellent communication and stakeholder engagement skills
• Strong organizing, planning and administration skills
• Strong attention to detail and accuracy
• Strong interpersonal skills and extremely resourceful
• Excellent analytical skills
• Proactive approach with the ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Adaptable and flexible with sound collaboration skills
• Ability to manage conflict using a solution-focused approach
• Ability to solve problems creatively
• Ability to complete projects according to outlined scope, budget and timeline
• Ability to coordinate the activities of a variety of stakeholders to drive completion of projects
• Software knowledge, e.g. Power BI, Project Web App

Academic qualifications and certifications:

• Bachelor’s or equivalent degree in the relevant field of study
• Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.
• ITIL V3/4
• Customer Success certification will be an added advantage

Required experience:

• Professional experience in project management experience in a cross-business unit capacity
• Proven project management experience including high complexity, cross business unit projects
• Experience using with project management software tools, methodologies, and best practices
• Demonstrated experience managing the entire project lifecycle
• Demonstrated experience coordinating operational tasks of a team
• Demonstrated experience delivering client implementation projects
• Experience delivering projects using an agile methodology
• Experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities
• Experience interacting with executive stakeholders and providing feedback in steering committee meetings