Careers at SunCulture Kenya Ltd

Roles & Responsibilities

• Design, execute, and document comprehensive test plans for prototype and commercial hardware and firmware systems.
• Collaborate with R&D and product design teams to test, debug, and validate control implementations in real-world environment settings.
• Perform hardware probing, board-level testing, and firmware flashing (ESP32, Atmel AVR, NRF series) using specialized diagnostic tools, multimeters, and oscilloscopes.
• Conduct flow, power, and efficiency testing on solar water pumps and power systems to ensure strict performance compliance.
• Identify hardware defects and firmware bugs, conduct root-cause analysis, and maintain prioritized issue tracking logs and release notes.
• Maintain complete technical documentation, changelogs, and device history records across pilot and production phases.
• Communicate test findings clear and concisely to engineering teams and key stakeholders via reports and technical presentations.
• Provide escalated technical support for field pilots and lead knowledge transfer/training to operations and support teams during commercial launch.

Does This Sound Like You?

• Bachelor’s degree in Electrical, Electronics, or Mechatronics Engineering (Master’s degree preferred).
• 2+ years of hands-on experience in testing embedded hardware and firmware systems.
• Proficiency in reading PCB schematics, probing circuits, and operating equipment like oscilloscopes and multimeters (Eagle CAD experience is a plus).
• Solid understanding of solar energy systems, DC/DC converter topologies, and off-grid solar hardware design considerations.
• Demonstrated ability to log, track, and troubleshoot firmware bugs on microcontrollers (ESP32, Atmel AVR, NRF51/52).
• Experience working in the off-grid solar or solar water pumping sector is strongly preferred.
• T2/T3 class license from the Energy and Petroleum Regulatory Authority (EPRA) is a plus.
• Strong analytical, root-cause troubleshooting, and task prioritization skills in a fast-paced environment.
• Excellent written and verbal communication skills in English, with the ability to convey technical findings to non-technical stakeholders.
• Familiarity or hands-on experience with emerging AI tools, machine learning applications, or AI-driven research and testing methods is a strong plus.

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Roles & Responsibilities

• Ensure diagnosis and repair of all products and their accessories sent from the field and ensuring daily collection and transportation of all repaired items back to customers.
• Evaluate all products returned as a result of an aftersale issue are within Warranty and if not advise the customer on the cost of repair.
• Troubleshoot products both remotely and onsite to confirm if the product problem is a technical error or user error.
• Identify solutions to resolve technical product design problems and escalate complex product issues
• Research and interpret blueprints, schematics, and wiring diagrams to better troubleshoot all aftersale issues reported.
• Complete quality assurance inspections, documenting corrective actions and ensure adequate amounts of quality certified products are ready for dispatch to customers
• Set standards operation procedure for all product QA/QC, troubleshooting and repairs and ensure adherence.
• Ensure proper communication, ticketing, and documentation of all aftersale issues
• Generate daily, weekly, and monthly aftersale reports highlighting issues/ product default issues that need to be addressed from the manufacturer's end.
• Perform all aftersale product-related tasks assigned from time to time

Team Coordination

• Collaborate closely with the aftersale engineering and call center teams to resolve all technical issues
• Support the provision of training to the field technical teams on how to identify and resolve repair issues
• Support the provision of training to field technical teams on how to instruct customers about process, usage, and maintenance.
• Manage and resolve all aftersale issues within TAT of 48hrs from when product is received for repair
• Develop positive and professional relationships with channel partners and service providers
• Develop knowledge of all solar products and systems designed by SunCulture

Risk Management

• Be proactive in identifying all product risks based on the aftersale issues reported daily.
• Ensure the team is operating at full capacity to reduce aftersale issues and ask for extra manpower when needed to avoid burnout of team members.
• Communicate and mitigate any risk factors that are encountered with the team while at work

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Roles & Responsibilities

• Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and
• talk-time set by achieving a high conversion rate.
• Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge.
• Explain technical product features and answer customer questions about SunCulture products.
• In addition to leads shared by SunCulture, be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times.
• Ensure at least an 80% conversion rate from leads generated by you.
• Be versatile in making extensive outbound calls that meet the organization's KPIs.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
• Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
• Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
• Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later.
• Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.
• Undertake all training scheduled to better improve the quality of your output and relationship with customers.

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Key Responsibilities

• Own warehouse KPIs and governance inventory accuracy, order cycle time, dispatch SLA, stock loss, productivity, and space utilization.
• Lead continuous improvement and process optimization, SOP design, controls, layout optimization, 5S maturity, and productivity programs.
• Support cost control (warehouse costs, courier costs, loss prevention, waste disposal costs).
• Ensure accurate inventory records within systems and enforce controls: daily movement reconciliations, weekly/monthly cycle counts, variance investigation, and corrective actions.
• Oversee order processing and fulfillment flow with internal stakeholders to ensure timely picking/packing and dispatch readiness.
• Oversee end-to-end distribution performance and resolve delivery exceptions such as delays, partials, losses/damages to protect SLAs and prevent financial loss.
• Monitor and oversee QA/QC processes.
• Team Leadership: Lead, coach, and develop the warehouse team; Manage performance and productivity.
• Ensure strict adherence to SOPs, occupational health and safety standards, and audit/  legal regulations requirements.
• Prepare and maintain relevant warehouse records, and prepare and submit reports as required to maintain the warehouse inventory. 
• Perform other duties as assigned by the line manager.

Qualifications:

• Bachelor’s degree in Supply Chain Management, Procurement & Logistics, Business Administration, or a related field.
• 5-7 years of experience in a Warehouse Management role or equivalent 
• Excellent communication (verbal & oral) and interpersonal skills
• Experience in Warehouse Management Systems
• Excellent organizational skills and attention to detail.
• Excellent data analytical skills.