Careers at Turaco

About the Role

• The Commercial Data Analyst plays a pivotal role in driving data integrity, insight generation, and decision-making across the Commercial Division. The role focuses on validating and sense-checking numbers from partnerships, ensuring accuracy in reporting, and identifying gaps or discrepancies in commercial data.
• You will work closely with the Commercial Operations Manager and the wider team to consolidate data across markets, interrogate its accuracy, and translate it into actionable insights for partnership management, business development, and customer journey optimization.
• This role is ideal for someone who is naturally inquisitive, always asking “why?”, and eager to uncover insights hidden in the data.

Data Validation & Analysis

• Own the process of consolidating commercial data from different commercial partners and countries we operate
• Rigorously sense-check numbers (e.g., GWP, product breakdown, renewal rates, invoiced amounts) and identify discrepancies, gaps, or anomalies.
• Use SQL and Excel/BI tools to analyse and validate data from our database.
• Develop clear escalation processes for data corrections and make sure they are adhered to.
• Support A/B testing and product/customer journey experiments by building data pipelines and analyzing results.

Commercial Operations Support

• Provide analytical support for product changes, operational improvements, customer journeys, and partner-related problem-solving.
• Work closely with customer operations and customer experience teams to ensure data informs customer success strategies.

Reporting & Communication

• Maintain partner dashboards, reports, and TACO access.
• Provide timely and accurate reporting to account managers, leadership, and partners.
• Support the creation of ad-hoc analyses and presentation materials for business development and partner meetings.

Knowledge, Skills, and Abilities

• Live Turaco’s values – care and protect, do the right thing, low ego, and have fun!
• Bachelor’s degree in a quantitative or business-related field (Economics, Statistics, Data Science, Finance, etc.).
• 2+ years of experience in data analytics, consulting, or commercial operations.
• Strong SQL skills (must be comfortable writing queries to extract and analyze data).
• Proficiency in Excel/Google Sheets and at least one data visualization tool (e.g., Power BI, Tableau, Looker, Metabase).
• Excellent numerical sense and attention to detail, with a track record of spotting errors and inconsistencies.
• Inquisitive and proactive mindset – not just reporting numbers, but asking questions and uncovering insights.
• Strong communication skills with the ability to translate complex data into clear business recommendations.
• Comfortable working in a fast-paced, ambiguous environment and managing multiple priorities.

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About the Role:

The Software Engineer will play a critical role in helping our build our technological future as we strive to improve internal processes and better serve our customers and partners. The role sits within our “Service Center” team, supporting the operations and growth of multiple country offices. The Software Engineer will work with the leadership across technology, insurance operations, Customer operations, partnerships management, and business development to gather requirements, implement solutions, communicate project statuses and make proposals.

Key Roles & Responsibilities:

• Design, develop, document, and implement solutions to users’ needs and requirements.
• Maintain and manage existing source code and systems.
• Develop unit and integration tests.
• Proactively search for and fix bugs.
• Design and develop logical and physical data models that meet application requirements.
• Deploying software tools, processes, and metrics.
• Providing technological support to the rest of the team.
• Training users on the use of systems.
• Create technical documentation for internal and external use.
• Investigating and using new technologies where relevant.

Key Qualifications & Your Profile:

• Live Turaco’s values – pushing boundaries, working with excellence, and profound respect for the individual.
• Hands-on programming experience developing in Java (Spring Boot) and/or Javascript (ReactJS, Vue, or AngularJS).
• Understanding of SQL and practical experience with any database system.
• Experience working in a professional software engineering team.
• Start-up experience is highly desired.
• Outstanding communication and interpersonal skills, with both internal and external stakeholders.
• A willingness to roll up one’s sleeves and dig into details to solve problems and tackle hands-on work.
• Intensely detailed oriented and data driven.
• Humble, collaborative team player.
• Ability to navigate ambiguity, juggle multiple complex tasks, think independently, demonstrate sound judgment, and problem solve.
• Bachelor/Undergraduate degree in Computer Science or Software Engineering or related fields with Excellent grades is a plus.
• Practical Engineering skills gained through self teaching, work experience, freelancing and or tech Bootcamps and training programs.
• Strong knowledge of algorithms and data structures.

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Role Overview

We are looking for an enthusiastic Software Engineering Intern to join our team. This role is ideal for a self-starter who wants to gain professional experience in a fast-paced environment. You will work closely with the engineering team to build solutions, fix bugs, and learn how to deploy software at scale.

Key Responsibilities

• Development Support: Assist the team in designing, developing, documenting, and implementing solutions for user needs.
• Code Maintenance: Help maintain and manage existing source code and systems.
• Quality Assurance: Learn to develop unit and integration tests and proactively search for and fix bugs.
• Documentation: Create technical documentation for internal and external use to support project continuity.
• Team Support: Provide technological support to the team and help train users on systems.
• Continuous Learning: Investigate and use new technologies where relevant to improve current processes.

Key Qualifications & Profile

• Tech Stack Interest: Familiarity with Java (Spring Boot) and/or JavaScript (ReactJS, Vue, or AngularJS).
• Database Fundamentals: Basic understanding of SQL and practical experience with any database system.
• Computer Science Foundation: Strong knowledge of algorithms and data structures.
• Experience: 6 months to 1 year of exposure to coding (via internships, freelancing, bootcamps or a full time job).
• Education: Recently completed a degree in Computer Science/Software Engineering.
• AI: Effectively utilized cutting-edge AI development tools and platforms, demonstrating a strong commitment to leveraging the latest AI advancements.

Soft Skills

• Humble, collaborative team player with outstanding communication skills.
• Willingness to roll up sleeves, dig into details, and solve problems.
• Eager to live Turaco’s values: pushing boundaries, working with excellence, and respect for the individual.
• High enthusiasm to learn and ability to navigate ambiguity.