Careers at World Vision Kenya

Key Responsibilities

Credit Risk & Operational Compliance

• Enforce MSME/individual lending policies, credit controls, and audit recommendations.
• Monitor and mitigate credit and operational risks.
• Ensure timely disbursements, fraud reporting, and regulatory compliance.

Leadership & People Development

• Build and mentor high-performing MSME lending teams.
• Foster accountability, staff retention, and a culture of continuous growth.

Business Performance & Financial Growth

• Drive MSME lending operations to meet disbursement, collection, and profitability targets.
• Achieve 20% annual client growth and expand outreach to underserved groups, especially women.

Digital Tools Utilization

• Promote adoption of core banking and digital loan tools.
• Train staff and clients on digital platforms and monitor usage impact.

Strategic Planning & Partnerships

• Convert institutional goals into MSME operational strategies.
• Design and roll out customized MSME loan products.

Customer Experience & Responsible Lending

• Ensure service delivery aligns with VisionFund Kenya's priorities.
• Resolve client complaints, uphold responsible lending, and ensure safeguarding.
• Submit timely and accurate performance reports and maintain effective internal communication.

Staff Safety & Wellbeing

• Oversee safety protocols for field operations and respond to security incidents.
• Respond promptly to incidents affecting staff.
• Safeguarding Champion

Ideal Candidate Profile

Educational Requirements:

• Degree in Finance, Business Administration, Economics, or related field.
• Minimum 5 years’ experience in microfinance or retail banking operations.
• Experience in driving MSME lending will be an added advantage

Key Competencies:

• In-depth knowledge of MFI industry practices, and current trends in microfinance.
• Strong leadership capabilities with a proven track record of driving performance and motivating teams.
• Excellent communication, negotiation, and interpersonal skills; adept at business development and stakeholder management.
• High ethical standards and commitment to personal and organizational integrity.
• He/she should have proficiency in Microsoft Office Suite (especially Excel), and familiarity with accounting software (e.g. QuickBooks, SAP).
• Strong analytical and problem-solving skills or abilities.
• Capability and willingness to take responsibility and highly developed sense of rectitude
• Ready to comply and live up to and in accordance with the organization's Ideals and Core Values

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Key Responsibilities

Credit Risk & Operational Compliance

• Implement and monitor credit risk policies and internal controls.
• Ensure compliance with audits, fraud reporting, and regulatory standards.
• Maintain strong portfolio quality and timely loan disbursements.

Leadership & People Development

• Coach and mentor branch managers and staff.
• Build high-performing teams and ensure HR compliance.
• Support staff retention, succession planning, and wellness initiatives.

Business Performance & Financial Growth

• Lead group lending to meet financial and client growth targets.
• Enhance client acquisition, especially among underserved populations.
• Ensure high collection rates and portfolio quality.

Digital Tools Utilization

• Promote use of digital systems for lending and collections.
• Train staff and clients on digital tools.
• Track and improve efficiency through digital adoption.

Strategic Planning & Partnerships

• Drive local business plans and branch-level growth strategies.
• Build partnerships with community groups and development stakeholders.

Customer Experience & Responsible Lending

• Ensure alignment with organizational goals and responsible lending practices.
• Address client complaints promptly and monitor satisfaction.
• Provide timely reporting and support effective communication across teams.

Staff Safety & Wellbeing

• Oversee field safety and security compliance.
• Respond promptly to incidents affecting staff.
• Safeguarding Champion

Ideal Candidate Profile

Educational Requirements:

• Degree in Finance, Business Administration, Economics, or related field.
• Minimum 5 years’ experience in microfinance or retail banking operations.
• Experience in driving Group/ solidarity lending will be an added advantage

Key Competencies:

• In-depth knowledge of MFI industry practices, and current trends in microfinance.
• Strong leadership capabilities with a proven track record of driving performance and motivating teams.
• Excellent communication, negotiation, and interpersonal skills; adept at business development and stakeholder management.
• High ethical standards and commitment to personal and organizational integrity.
• He/she should have proficiency in Microsoft Office Suite (especially Excel), and familiarity with accounting software (e.g. QuickBooks, SAP).
• Strong analytical and problem-solving skills or abilities.
• Capability and willingness to take responsibility and highly developed sense of rectitude
• Ready to comply and live up to and in accordance with the organization's Ideals and Core Values