Jobs at Living Goods

Purpose of role:

To motivate others, have a great willingness to learn, and want to be part of a cutting-edge team that is setting the bar on improving health impacts in a sustainable way.

Key Responsibilities:

• Support recruitment, training, and managing Community Health Volunteers.
• Motivate CHVs in-field to achieve health metrics. Work to support strong performers, increase the effectiveness of medium performers, and support to improve.
• Ensure all Community Health Volunteers (CHVs) are delivering impact in the communities both through remote checks and through in-field checks (esp. diagnosis and treatment)
• Support Community Health Volunteers in learning and correctly using their m-health app.
• Manage inventory: Ensure no stock-outs and ensure management on a First In/First Out; First Expiry/First Out basis.
• Manage the financial operations, ensuring the books balance, and cash match sales daily.
• Manage credit: deposit, timely repayments, accurate reporting.
• Build strong relations with communities and partners.
• Conduct regular refresher training for Community Health Volunteers.

Qualifications & Experience Required

Qualifications:

• Degree or Diploma in Public Health, Community Health, Nutrition, Social Sciences, or health-related professional preferred.

Experience:

• Ideally at least 1-year work experience preferably in health/community / social sciences.

Competencies & Attributes:

• Team player with a drive for results. 
• Ability to mentor and coach Community Health Volunteers.
• Ability and willingness to interact with community elders and clients.
• Willingness to work extensively in the field under minimum supervision.
• A good communicator with excellent public speaking skills.
• General computer proficiency and experience in handling.
• The ability to speak in Luhya and Luo language is an added advantage.
• Passionate about working with poor rural households in remote areas is a great plus.
• Bilingual with French as a desirable language.

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Job Purpose

To support Digital Health Service Delivery within the regions and offer support to CHWs, Field Operations Staff/Program Delivery Team, Partnerships & Advocacy Team, Technical Assistance (TA) i.e. Sub-national (County, Sub- County and District) Health Management Teams and the Training Department Teams.

Key Responsibilities / Duties / Tasks

• Offer first line support in troubleshooting the digital health data gaps on our applications, escalation and follow up for resolution and closure: -
• The Smart-Health Application. (CHW and Supervisor).
• Reporting & Monitoring tools (Dashboards, Couch2pg & Data warehouse report).
• Support Data gathering and analysis outside what is visualized on the dashboards through branch and District engagements: -
  • Sub-national (County, sub-county & District) Health Management Team meetings.
  • Quarterly Performance Review meetings for Program Delivery.
  • Supporting Digital Health system changes, both minor and major at branch (CHW and Supervisor) levels and offering feedback for improvement.
  • Support Learning Sites and offer Technical Assistance (TA) to District Health Management Teams on the various Digital Health systems and, Performance Management & reporting tools.
  • Champion the digital Health system policies adoption, and feedback gathering (for improvements).

Digital Health TrainingDigital Health Project Roll outs

• Develop job aids/Training material to assist end users/trainees in effective Digital Health systems utilization.
• Capacity Building of Staff on different digital Health Tools.
• Design digital knowledge-based management documents to support our field teams with simple troubleshooting and issue resolution.
• Train and support the implementation of new programs/projects within the designated regions.
• Championing User Acceptance Tests (UATs) of new systems, Applications and other Digital Health products before rollout in both learning & TA sites.
• Reporting feedback and recommending necessary changes based on conducted UATs and Digital Health Systems performance.
• Propose Innovations and insights on improvements of any identified gaps in our systems, policies, or processes.
• Support the piloting, rollout and up-grade of our digital health system to all LG operational sites and regions.
• Offer first line support in troubleshooting the digital health data gaps on our applications, escalation and follow up for resolution and closure: ]
  • The Smart-Health Application. (CHW and Supervisor).
  • Reporting & Monitoring tools (Dashboards, Couch2pg & Data warehouse report).
• Support Data gathering and analysis outside what is visualized on the dashboards through branch and District engagements: -
  • Sub-national (County, sub-county & District) Health Management Team meetings.
  • Quarterly Performance Review meetings for Program Delivery.
  • Supporting Digital Health system changes, both minor and major at branch (CHW and Supervisor) levels and offering feedback for improvement.
  • Support Learning Sites and offer Technical Assistance (TA) to District Health Management Teams on the various Digital Health systems and, Performance Management & reporting tools.
  • Champion the digital Health system policies adoption, and feedback gathering (for improvements).

​​​​Digital Health Service Desk Support

• Provide first response (acknowledgement) to any DH issues reported in the learning sites within agreed timelines.
• Conduct trend analysis of all issues reported in the service desk to identify recurring and unique issues of all LG Digital Health systems.
• Keep a clear log of application issues and incidents (known errors) for purposes of reference and continuous improvements.
  Resolution user manuals (self-service) for frequently encountered issues to enable user to troubleshoot and resolve some issues without escalation.
  • Knowledge of Wireless Systems
  • Knowledge of Data Communications
  • Strong computer and research skills
  • Android OS Knowledge
  • Microsoft Windows OS Administration and Operating systems proficiency
  • Excellent oral and written communication skills.
  • Ability to multi –task.
  • Ability to work well under pressure.
  • Willingness to travel across the country.
  • Supervisory skills and high levels of integrity.
  • Plans, prioritizes, breaks down tasks accordingly.
  • Self-motivation.
  • Client facing attitude and approach.
  • Teamwork and collaboration.
  • Deductive Reasoning.
  • Problem Analysis.
  • Highly attentive to detail.
  • Innovation & Creativity.
  • Integrity.
  • Technical knowledge of the specific area of assignment and of overall company activities.
  • In-depth Knowledge of all Living Goods products.
• Design and automate all repetitive IT processes to simplify and quicken processes within the department.
• Document, deploy and share any findings with the rest of the team in the DH Department.
• Diploma in Computer Science or a related field.
• Or Degree in another field plus Relevant technical certification from accredited body.
• Minimum of (1) year relevant experience for degree holders and (2) years relevant experience for diploma holders.