Regional Digital Health Support Officer- Vihiga at Living Goods

Job Purpose

To support Digital Health Service Delivery within the regions and offer support to CHWs, Field Operations Staff/Program Delivery Team, Partnerships & Advocacy Team, Technical Assistance (TA) i.e. Sub-national (County, Sub- County and District) Health Management Teams and the Training Department Teams.

Key Responsibilities / Duties / Tasks

• Offer first line support in troubleshooting the digital health data gaps on our applications, escalation and follow up for resolution and closure: -
• The Smart-Health Application. (CHW and Supervisor).
• Reporting & Monitoring tools (Dashboards, Couch2pg & Data warehouse report).
• Support Data gathering and analysis outside what is visualized on the dashboards through branch and District engagements: -
  • Sub-national (County, sub-county & District) Health Management Team meetings.
  • Quarterly Performance Review meetings for Program Delivery.
  • Supporting Digital Health system changes, both minor and major at branch (CHW and Supervisor) levels and offering feedback for improvement.
  • Support Learning Sites and offer Technical Assistance (TA) to District Health Management Teams on the various Digital Health systems and, Performance Management & reporting tools.
  • Champion the digital Health system policies adoption, and feedback gathering (for improvements).

Digital Health TrainingDigital Health Project Roll outs

• Develop job aids/Training material to assist end users/trainees in effective Digital Health systems utilization.
• Capacity Building of Staff on different digital Health Tools.
• Design digital knowledge-based management documents to support our field teams with simple troubleshooting and issue resolution.
• Train and support the implementation of new programs/projects within the designated regions.
• Championing User Acceptance Tests (UATs) of new systems, Applications and other Digital Health products before rollout in both learning & TA sites.
• Reporting feedback and recommending necessary changes based on conducted UATs and Digital Health Systems performance.
• Propose Innovations and insights on improvements of any identified gaps in our systems, policies, or processes.
• Support the piloting, rollout and up-grade of our digital health system to all LG operational sites and regions.
• Offer first line support in troubleshooting the digital health data gaps on our applications, escalation and follow up for resolution and closure: ]
  • The Smart-Health Application. (CHW and Supervisor).
  • Reporting & Monitoring tools (Dashboards, Couch2pg & Data warehouse report).
• Support Data gathering and analysis outside what is visualized on the dashboards through branch and District engagements: -
  • Sub-national (County, sub-county & District) Health Management Team meetings.
  • Quarterly Performance Review meetings for Program Delivery.
  • Supporting Digital Health system changes, both minor and major at branch (CHW and Supervisor) levels and offering feedback for improvement.
  • Support Learning Sites and offer Technical Assistance (TA) to District Health Management Teams on the various Digital Health systems and, Performance Management & reporting tools.
  • Champion the digital Health system policies adoption, and feedback gathering (for improvements).

​​​​Digital Health Service Desk Support

• Provide first response (acknowledgement) to any DH issues reported in the learning sites within agreed timelines.
• Conduct trend analysis of all issues reported in the service desk to identify recurring and unique issues of all LG Digital Health systems.
• Keep a clear log of application issues and incidents (known errors) for purposes of reference and continuous improvements.
  Resolution user manuals (self-service) for frequently encountered issues to enable user to troubleshoot and resolve some issues without escalation.
  • Knowledge of Wireless Systems
  • Knowledge of Data Communications
  • Strong computer and research skills
  • Android OS Knowledge
  • Microsoft Windows OS Administration and Operating systems proficiency
  • Excellent oral and written communication skills.
  • Ability to multi –task.
  • Ability to work well under pressure.
  • Willingness to travel across the country.
  • Supervisory skills and high levels of integrity.
  • Plans, prioritizes, breaks down tasks accordingly.
  • Self-motivation.
  • Client facing attitude and approach.
  • Teamwork and collaboration.
  • Deductive Reasoning.
  • Problem Analysis.
  • Highly attentive to detail.
  • Innovation & Creativity.
  • Integrity.
  • Technical knowledge of the specific area of assignment and of overall company activities.
  • In-depth Knowledge of all Living Goods products.
• Design and automate all repetitive IT processes to simplify and quicken processes within the department.
• Document, deploy and share any findings with the rest of the team in the DH Department.
• Diploma in Computer Science or a related field.
• Or Degree in another field plus Relevant technical certification from accredited body.
• Minimum of (1) year relevant experience for degree holders and (2) years relevant experience for diploma holders.