Jobs at Harleys Limited

Operations

• Regular follow up on all outstanding debts-calling customers who have outstanding debts to pay in good time and explaining to them the consequences of being a bad payer.
• To ensure that all accounts to be allocated accordingly to have clear outstanding balances on the customers’ statements
• Ensuring all the receipts from debtors are posted to show correct aging.
• Accountable for handing over the Cash / Cheques collected to the Cashier and shall be responsible for any money mishandled, deficits or losses that may be incurred whilst in his/her care.
• Immediate follow up with Dispatch and G4S for ready cheques if not collected within 12hrs.
• Putting on hold any due account that has not been paid. It involves liaising with the line manager to block the customer from further supplies until the account is settled.
• Maintaining the cheque register by ensuring all incoming cheques and cash are entered in the respective customer accounts.
• Ensuring that all customer statements are printed out every 1st day of the month and sent to the customer with Monthly Delinquency notices if necessary.
• Implement and follow all approved Standard Operating Procedures and all defined Policies of the Company as per the Quality Management System.

Customer Service

• Keep a good Customer relationship with the Customer to ensure effective resolution of any issues that may arise on Payment terms and agreements.
• Resolving and reconciling customer queries & disputes to facilitate timely payment of their account, involving getting certified copies of credit notes, invoices and delivery notes. Also following up on the goods returned and not issued with credit notes.
• Ensuring that all underpayments to customers to are communicated in writing.
• Customers queries/concerns to be solved within 12hrs.
• Ensure all credit notes are scanned to customers.
• Accountable for handing over the Cash / Cheques collected to the Cashier and shall be responsible for any money mishandled, deficits or losses that may be incurred whilst in his/her care.
• Preparing debtors aged analysis and referring difficult to collect customer account to authorized debt collection agents if required.
• Ensure files are labelled correctly as per ISO requirement.
• Reduce the number of receipting errors in all journals except the VAT journals by 70% on September and 90% by end of October.

Qualifications, Skills and other prerequisites

• Bachelor’s degree or Background in Finance /Accounting.
• 2-4 years of experience in the same field.
• Excellent analytical and problem-solving skills.
• High level of confidentiality skills.
• Computer literate – strong knowledge of MS Office tools

Experience

• Solid knowledge in the field.
• Knowledge of systems i.e., SAP.

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Marketing

• Share relevant marketing information about the value of the company Product within the health economy.
• Analyse tenders to understand individual requirement and how information can be used for the company benefits and eventually build up the buying process for each account and link it with the principals.
• Map out therapeutic requirements of the key accounts and define areas of weakness hence opportunity.
• Propose structures that make a difference for each key account.
• Spear-head communication with the institutions/client in case of currency fluctuation to manage the increase price while retaining customers.
• Collect, analyse and report key institution sales data to category manager and BU Head and all relevant departments to help in business decision making.

Market Monitoring

• Conduct market research to determine market requirements for existing and future products.
• Analyse the market, product performance and launching of new products.
• Research products to identify new opportunities.
• Continuous observation and monitoring of competition and their activities
• Keep track of and evaluate the marketing activity of competitors.
• Undertake market research to remain competitive in the consumer market.
• Collect, analyse and make use of information of the different media channels.
• Ensure market surveys and field research are carried out for new products.
• Closely monitor and analyse and competitive activities.

Customer relationship and Management

• Keep abreast of new updates and trends in Marketing & Communication.
• Maintaining customer service relationship.

Service Excellence

• Attend to specific needs of customers (internal & external) as well as third parties and ensure that queries and assistance are provided in a timely manner and in compliance with service standards set.
• Ensure that the service level provided is up to expectations and standards set and relay any matter impeding service level to Management.
• Engage and collaborate with Management on Service Excellence initiatives.
• Implement and follow all approved Standard Operating Procedures and all defined Policies of the Company as per the Quality Management System.
• Perform any other duties that may be assigned to you by the Management.

Qualifications, Skills and other prerequisites

• Bachelor’s degree in science related course.
• 5 years of experience in the same field.
• Solid Knowledge of Key institutions.
• Marketing functions experience with an intensive exposure and proven track record on analytical reporting, presentations, and business reviews.
• Sales and Marketing experience.
• Excellent analytical and problem-solving skills.
• High level of confidentiality skills.
• Computer literate – strong knowledge of MS Office tools and ability to learn new applications to be used for analysis, financial management and forecasting.
• Excellent writing, communication, and presentation skills in both written and spoken English.
• Knowledge of project management.