Current Jobs at CDL Human Resource

Duties:

• Assisting the Channel Team in their daily work
• Handling calls
• Contacting potential partners and customers
• Helping to manage partner relationships
• Assisting partners to drive sales process and in project management
• Training partners on initial implementations
• Assisting in sales campaigns and events
• Database management: customers, contracts, quotations, invoices
• Learning and testing of the company software
• Prepare product demonstrations and do data setup
• Assisting the team in localisation projects
• Other operational tasks that may arise

Requirements

Qualifications:

• Bachelor's degree in Economics or IT related
• ERP or CRM software experience
• Excellent command of English languages, both written and verbal
• Must have 2+ years of relevant experience in mid size software companies
• Experience in a fast-paced company environment
• Must have a valid Drivers licence

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• To lead and execute the national retail sales strategy, drive revenue growth, and build strong relationships across retail channels including pharmacists, chemists, wholesalers, sub-distributors, supermarkets, and general trade shops. The role will be pivotal in expanding market share, optimizing retail distribution, and delivering sustainable sales growth for the company’s pharmaceutical and non-pharmaceutical product lines.

KEY DUTIES & RESPONSIBILITIES

• Route to Market & Distribution Optimization
• Develop and implement national retail sales strategies and execution plans aligned with business goals.
• Design and optimize route-to-market strategies to enhance direct distribution efficiency and coverage.
• Manage and grow retail sales channels, including independent and chain pharmacies, chemists, wholesalers, sub-distributors, supermarkets, and general retail outlets.
• Evaluate and improve distribution infrastructure and parameters to ensure product availability in key retail channels.
• Commercial Strategy & Business Planning
• Actively contribute to the annual strategic business planning and quarterly commercial reviews.
• Conduct yearly market and competitive landscape assessments to align strategic direction.
• Benchmark performance and commercial activities against industry best practices
• Annual budget planning (sales target, advertising and promotional budgets)
• Prepare budget by brand (economics trend, new products, campaign, price adjustment)
• Monitor, review and report on all marketing activities
• Determine and manage the A&P Budget
• Report on ROI and KPI
• Ensure that the marketing objectives are achieved, measured and reported
• Develop and implement strategies to protect and enhance gross profit margins.
• Drive achievement of financial KPIs and targets as outlined in the commercial financial grid.
• Support budgeting processes and ensure robust profitability tracking and reporting.
• Suppliers Management
• Coordinate with supply chain and logistics to ensure product availability and timely deliveries.
• Meet regularly with Suppliers to build effective relationships and promote the our client as a leading partner
• Respect suppliers’ regulations regarding storage, logistics, distribution, sales activities and pricing structures
• Prepare and ensure suppliers’ business reviews are prepared in a timely manner 
• Liaise with suppliers for NPD, set targets or strategic plans concerning brands
• Prepare the monthly reports and attend to all queries in a timely manner
• Prepare supplier's visit (business review, trade visit & administration)
• Customer Relationship Management
• Drive customer satisfaction by ensuring high service levels and timely delivery to institutions.
• Define, track, and improve the Net Promoter Score (NPS) as a core customer satisfaction metric.
• Implement service excellence and customer-first principles throughout the team.
• Handle customer complaints effectively in a timely manner
• Sales Forecasting
• Track and report on retail sales performance, forecasts, and KPIs.
• Apply marketing excellence techniques and build winning marketing/brand plans.
• Ensure accurate and deep understanding of customer needs, competitor positioning, and market trends.
• Drive appropriate pricing strategies and optimize product mix for target retail channels.
• Maintain a strong presence in the field and embody hands-on leadership.
• Update sales forecast and liaise with Supply Chain to efficiently manage and monitor stocks
• Follow up of proper ordering and smooth flow of stocks and optimum stock levels
• Align with calendar of activities
• Review monthly sales forecast taking into account latest trends
• Assess SFA and adjust forecast if need be
• Promo Planning
• Planning of promo: pre-workings and analysis
• Work with sales team to create and tract promotional activities
• Ensure proper implementation of promotional and trade activities
• Follow up with sales on demand plan
• Ensure deadlines are respected for submission of TPR and follow-up on implementation
• Responsible for the elaboration of the trade promotions in consultation with Commercial BU
• Stock Management
• Analyse stock report and prepare action plan for depletion by brand, skus and customer
• Lead short expiry depletion plan
• Analyse and validate impact for depletion (sales under cost, unit cost, finance by suppliers etc)
• Execute for depletion and follow up with sales team
• Share plan for execution by sales team after cross checking physical availability in warehouse
• Market Monitoring
• Identify new market opportunities and retail channels for business expansion.
• Monitor retail pricing, competitor activities, market trends, and provide timely insights for decision-making.
• Conduct market research to determine market requirements for existing and future products
• Analyse the market, product performance and launching of new products
• Data analysis and interpretation
• Research products to identify new opportunities
• Continuous observation and monitoring of competition and their activities
• Undertake market research to remain competitive in the consumer market
• Collect, analyse and make use of information of the different media channels
• Ensure market surveys and field research are carried out for new products
• NPD
• Conduct Market Analysis
• Product trials and tasting
• Prepare costing and sales forecast
• Authorisation from Authorities
• Define distribution channel
• Prepare Price List for listing
• Prepare listing documents: presentation and sales arguments
• Identify and propose new areas of development
• Reporting
• Preparation of figures and presentation
• Ensure timely sales and marketing reporting to suppliers and the Management
• Service Excellence
• Build and nurture strong customer relationships with key retail clients to maximize customer satisfaction and brand loyalty.
• Participate in the implementation of Service Excellence initiatives/ projects of the department.
• Ensure that team members are fully engaged and committed to Service Excellence and that excellent service level are maintained at all times
• Assess Service level on a continuous basis and address any matter impeding excellent service level
• Handle and/or follow up on queries and complaints promptly and ensure that appropriate corrective actions are taken in a timely manner
• Implement Service Excellence KPIs, monitor and continuously improve service level of the department
• Ensure compliance with regulatory requirements and internal policies in all retail transactions and relationships.
• Human Capital
• Support the setup and structure of a new nation retail sales commercial team.
• Lead, coach, and develop a high-performance retail sales team (regional and area sales managers, sales reps) to achieve sales targets with a strong culture of engagement and empowerment.
• Implement people processes, including performance management, succession planning, and talent development.
• Provide product knowledge training to internal and external stakeholders
• Ensure positive and effective communication with subordinates and staff through the governance framework
• Ensure that Human Capital initiatives including but not limited to Leadership, Succession Plan and ‘Great Place to Work’ are properly and successfully deployed within the department
• Identify competency gaps, manage learning and development plans and provide opportunities to team members to learn and grow
• Identify areas of improvement with respect to discipline, code of conduct, team members’ engagement and address & resolve conflicts & issues
• Ensure that all health and safety provisions and measures are properly adhered and complied with at all times
• Ensure that the department comply with established policies and procedures, company’s standard practices as well as legal provisions as per prevailing legislation

Qualifications, Skills and other prerequisites

Qualifications

• Bachelor’s degree in Sales & Marketing, Business Administration, Pharmacy, or related field.
• MBA is an added advantage

Experience

• At least 10 years’ experience in all aspects of developing and managing marketing and sales strategies, with at least 5 years in a senior national retail or trade sales management role in the pharmaceutical, FMCG, or healthcare industry.
• Strong knowledge of the pharmaceutical retail landscape in Kenya.

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•  To ensure that bread production meets quality standards from raw ingredients to finished products, including setting specifications, performing tests, and  implementing corrective actions. Monitors process and manages the quality control aspects to ensure compliance with industry regulations.

Key Duties and Responsibilities.

• Develop and update internal specifications for all bread production work-in-progress and finished products.
• Approve when bread/products meet quality and food safety standards before it is loaded and dispatched.
• Identify, isolate and report bread quality issues or potentially unsafe bread or (products).
• Develop and update internal specifications for all bread ingredients to ensure they meet all industry/company quality standards.
• Analyze production statistical data to determine present standard and establish food quality, food safety and testing standards.
• Keep the bakery and sales team informed of any changes in formulas or product specifications to meet customers’ requests.
• Audit external supplier facilities for food safety, food quality and ingredient specification compliance.
• Responsible for the quality knowledge, understanding, and enforcement of all company policies and regulations.
• Expedite quality assurance tasks by providing help in support of specific projects.
• Provide training to bakery employees as necessary to verify product quality and compliance with specifications.
• Develop, update and maintain QA and HACCP records, as directed.
• Maintain ongoing food safety and quality assurance programs or other duties, as assigned.
• Audit processes and procedures to ensure food quality and food safety.
• Provide support, direction, coaching and guidance to QA Technicians.

Accountabilities.

• The Quality Assurance supervisor is accountable for the following:
• Quality products
• Quality ingredients.
• Quality assurance tests
• Process improvement
• Quality procedures and processes
• Regulatory Compliance
• Documentation and Reports
• Staff training and development
• Customer satisfaction and feed back
• Quality test kits

Requirements

Education:

• Bachelor’s degree in food science, Food Technology, Technical Sciences or related fields
• 3+ years of Industrial Bakery work experience.

Other requirements

• Deep knowledge of baking techniques, recipes, and ingredient functionality.
• Proficiency in bakery operations and production quality management.
• Understanding of food safety regulations and health codes.
• Proficiency in using bakery equipment and machinery.
• Familiarity with industry trends and emerging baking technologies.
• Proficiency in computer software and systems for inventory tracking and sales management.
• Ability to develop and implement quality standard operating procedures for bakery operations
• Understanding product development and recipe testing processes.
• Knowledge of packaging and labeling requirements for bakery products.
• Deep understanding with quality control and assurance practices in the bakery industry.
• Understanding of bakery health and safety protocols.