Current Openings at Nova Pioneer

ABOUT THE ROLE

Key responsibilities for the role include:

Family engagement through email

• Respond to family emails coming in through Zendesk.
• Support  email communication strategies to manage and assist in collecting delinquent debtors
• Maintain a positive, empathetic and professional attitude towards customers at all times
• Ensure customer queries are responded to within agreed timelines
• Escalation of queries that require to 
• Maintain weekly statistics on Zendesk response times and apparent satisfaction
• Ensure records of customer interactions, comments, complaints and transactions are maintained

Family engagement on phone

• Answer calls from parents using the company work lines.
• Support call and text  strategies to manage and assist in collecting delinquent accounts
• Maintain a positive, friendly,  empathetic and professional attitude towards customers at all times
• Ensure family calls are attended to within agreed timelines
• Maintain weekly call statistics
• Ensure records of customer phone  interactions, comments, complaints and transactions are maintained

Family Statement Updates

• Respond to all statement update requests from families on email and calls offering assurance and progress updates
• Update all requests for the finance team to update the family statements
• Follow up with finance to ensure all requested updates are executed
• Escalate any concerns regarding statements updates that present a challenge
• Close out all statement requests with families once they have been finalised.

General

• Support financial clearance and gating at the start of the school term for any students with arrears and who show up to school.
• Contribute to the ongoing improvement of Nova Pioneer by suggesting and implementing measures that increase productivity, reduce costs and raise customer service levels
• Maintain an effective and productive working relationship with the Finance team and contribute to activities to improve interaction and collaboration with the Finance team 
• Achieve and maintain proficiency with the system and tools required to perform duties 
• Other duties as assigned by the Global Collections Manager, which may include (but not limited to) assisting with billings during peak times.

ABOUT YOU

Skills, Experience & Qualifications required:

• A Bachelor’s Degree (in Business preferred)
• CPA (K) or Finalist or it's equivalent (ACCA, CA etc)
• Volunteer or past internship experience in customer-facing roles is desirable. 
• Volunteer or past internship experience in a startup or in a company that gives you significant autonomy and responsibility is a plus!
• Results-driven: goal-oriented, moves fast and takes ownership of work.
• Eager to learn and accepts feedback as a positive step to professional growth.
• Excitement about our organizational culture—and in particular, be fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
•  Ability to treat all confidential information with the utmost professionalism.

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ABOUT THE ROLE

Key responsibilities for the role include:

• Liaising with science teaching staff on their needs for practical work and maintain an efficient system for the use and allocation of materials and equipment, setting a priority system where necessary.
• Advising science teaching staff on technical components of the curriculum.
• Assisting science teaching staff with demonstrations.
• Assisting science teaching staff in instructing students on the use/care of equipment.
• Advising and assist science teaching staff in safety matters relating to the science laboratory.
• Demonstrating laboratory techniques to science teaching staff/students.
• Setting out equipment and materials for the classroom/department.
• Using clear classroom demonstrations.
• Maintaining a safe chemical storage/handling/disposal system in accordance with current regulations.
• Assisting with the security of the science laboratory and equipment.
• Maintaining an inventory of equipment and annual stocktaking.
• Keeping a record of the consumables used regularly and maintain adequate supplies of them (including chemicals).
• Acquiring relevant catalogs and price lists.
• Ordering equipment and chemicals in consultation with the manager.
• Assisting with labeling, storage, stock-taking and ordering of equipment and chemicals.
• Servicing and clean simple laboratory apparatus/equipment.
• Developing maintenance procedures for laboratory equipment and organize maintenance where required.
• Reporting damages to equipment and arrange repairs.
• Conducting safety audits for the laboratories.
• Evaluating and selecting equipment, and make recommendations for purchase to Science Coordinator.

ABOUT YOU

Skills and Qualifications required:

• Diploma or certificate in Science Laboratory Technology in Physics, Chemistry and Biology from a recognized institution.
• You possess 1-3 years of working experience in a recognized secondary school or equivalent institution.
• You are able to prepare students’ practical work up to 8-4-4 level with minimum supervision.
• You are flexible and open to change - you handle uncertainty, complexity and ambiguity well.
• You are a problem solver - you are proactive in identifying issues and address these thoroughly by making effort to find appropriate solutions.
• You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.

go to method of application »

About The Role

Key responsibilities for the role include:

• Teaching the subject of specialization i.e. Chemistry.
• Maintain positive, constructive and professional relationships with students, their families and colleagues.
• Develop lessons plans and partner with the Learning Design Team in reviewing and updating lessons when required/ desired.
• Create a classroom environment that is conducive to learning, is developmentally appropriate to the maturity and interests of the students and maintain an organized and focused learning environment.
• Infuse joy and passion for learning in lessons so that students are excited and interested in their academic excellence.
• Provide necessary accommodations and modifications for the growth and success of all students, both in academic and culture expectations.
• Be accountable for students’ mastery of content and academic standards.
• Integrate interactive technology into lessons to enhance instructional delivery.
• Set and communicate rigorous and ambitious goals for all students and provide effective student feedback so they internalize them.
• Provide consistent rewards and/or consequences for student behavior and model expected behaviour at all times for students to emulate
• Consistently meet the ambitious goals of a rapidly-growing organization
• Serve as teacher on duty and/or boarding teacher on duty and support school wide programs aimed at behavior interventions.
• Timely capture of students data on academic outcomes and articulation of students progress to NP families and other stakeholders when called upon to do so.
• Support clubs, societies and other core-curricular enrichments at the school aimed at building all rounded students.
• Serve as a home room teacher when called upon to do so.

About You

Skills and Qualifications required:

• You have a TSC certificate
• A Diploma/ Bachelor’s degree in Education to teach Chemistry.
• You have 1-2 years of teaching experience.
• You have good working skills with technology such as Word, Powerpoint and Excel
• You are a great communicator. You are able to provide clear and effective written and verbal communication.
• You are flexible and open to change - you handle uncertainty, complexity and ambiguity well.
• You are a problem solver - you are proactive in identifying issues and address these thoroughly by making an effort to find appropriate solutions.
• You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
• You have a desire to further develop your leadership skills and apply them to transform the lives of African youth.