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  • Posted: Jul 5, 2024
    Deadline: Not specified
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    Savannah Informatics is a Kenyan e-Health software company founded by clinicians and finance specialists to deliver interoperable, connected solutions for healthcare facilities, organizations and regions. Our vision is to enable a better healthcare future for Kenya through pioneering use of information technology and knowledge creation
    Read more about this company

     

    Community Manager-Tech

    Job Description

    • As a Community Management  professional, you'll be an integral part of our developer-focused team. Your primary mission is to build strong relationships with developers, foster a vibrant developer community, and ensure their success when using our products and services. You will be a bridge between our development teams and the external developer community, advocating for their needs and helping them navigate our platforms.
    • If you're dedicated and ambitious and have a solid background in software engineering we’d like to hear from you!

    Responsibilities 

    This individual will be responsible for:

    ​Community Engagement:

    • Act as a friendly and knowledgeable point of contact for developers, responding to their questions, concerns, and feedback through various communication channels, including forums, social media, and email.

    Technical Support:

    • Provide technical assistance to developers by understanding their issues and collaborating with internal teams to resolve problems. Offer guidance, code samples, and solutions to help developers make the most of our APIs and tools.

    Content Creation:

    • Produce and curate developer-focused content, such as blog posts, tutorials, documentation, and video guides, to help developers learn and succeed with our products and services.

    Advocacy and Feedback:

    • Represent the voice of the developer community within the company, advocating for their needs, and providing valuable feedback to improve our offerings.

    Events and Outreach:

    • Organize and participate in developer events, webinars, hackathons, and conferences to promote our products and services, and engage with developers in person or virtually.

    Monitoring and Reporting:

    • Keep a pulse on developer sentiment and trends, track key performance metrics, and create reports to inform decision-making within the company.

    Software Development:

    • Ongoing maintenance of the developer relations website and content management system

    Skills

    The ideal candidate for this position should have the following:

    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • Strong passion for technology and a desire to work with and support developers.
    • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
    • Knowledge of NextJs and experience with headless Content Management systems
    • Strong knowledge of REST and GraphQL APIs
    • Ability to work collaboratively with cross-functional teams.
    • Self-motivated, organized, and able to manage multiple tasks simultaneously.
    • Previous experience in customer support, technical writing, or community management is a plus but not required.

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    DevOps Engineer

    Job Description

    • We are looking for an experienced DevOps engineer to operate at the interface of development and operations within our company and their involvement in each stage of a product's existence should promote efficiency and, ultimately, increased revenue.
    • As a DevOps engineer, you will help us build functional systems that improve customer experience. The role is critical to the organization’s overall success, right from planning to supporting primary KPIs such as customer satisfaction and productivity. You will be integrating the project functions and resources across the product life cycle, right from planning, building, testing, and deployment to support.
    • If you're dedicated and ambitious and have a solid background in software engineering (familiar with Ruby or Python) we’d like to hear from you!

    Responsibilities 

    This individual will be responsible for:

    Site Reliability Engineering (SRE)

    • Implement and maintain best practices for ensuring the reliability and availability of web applications and services.
    • Monitor system performance, troubleshoot issues, and implement proactive measures to prevent downtime.
    • Collaborate with cross-functional teams to develop and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
    • Participate in incident management, post-incident reviews, and root cause analysis to continuously improve system reliability.
    • Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage​

    Infrastructure:

    • Design, build, automate and manage the infrastructure that underlies the application stack, including cloud resources (e.g., Google Cloud, AWS), servers, networks, and storage.
    • Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
    • Automate infrastructure provisioning and management using tools like Terraform, Ansible, or Kubernetes.
    • Implement security best practices and ensure compliance with industry standards in infrastructure design.
    • Optimize and scale infrastructure to meet growing demand.
    • Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management

    Developer Experience:

    • Support and enhance the development process by providing tools and practices that improve developer productivity.
    • Collaborate with software development teams to set up and streamline the CI/CD (Continuous Integration/Continuous Deployment) pipeline.
    • Create and maintain development environments, including development, staging, and production environments.
    • Have the expertise and assist developers in debugging, performance optimization, and troubleshooting issues in the development lifecycle.

    Tech Financial Operations:

    • Manage and optimize technology-related financial aspects, including budgeting, cost tracking, and cost control.
    • Implement and monitor cost-effective solutions for infrastructure and services, optimizing cloud resources.
    • Work closely with finance and procurement teams to ensure efficient allocation of technology-related budgets.
    • Implement cost allocation models to attribute technology expenses accurately.
    • Manage periodic reporting on the FIn Ops progress to the management

    Skills

    The ideal candidate for this position will have the following:

    Deep knowledge of Linux systems

    • The candidate must have strong skills in Operating Systems(Linux/Ubuntu/Debian), understand their way around a UNIX shell and believe that where there is a shell, there is a way.
    • Good computer network skills - He/She/They understands how networks work, the OSI model and protocols including TCP/IP, UDP, ICMP, HTTP(s), DNS, DHCP, SMTP etc.

    Virtualization and Containerization technologies

    • A deep understanding of Docker, LXD or Containerd runtimes.
    • Strong experience in running production applications on Kubernetes.
    • Comprehensive Programming Skills
    • Strong understanding of version control systems i.e. Git + GitLab/GitHub/Bitbucket.
    • Experience using popular CI/CD pipeline tools - GitLab CI/CD, Github Actions, CircleCI etc.
    • Strong knowledge of DBMS mainly but not limited to PostgreSQL is a must. 

    Cloud-first Mindset

    • Proficient in Cloud computing, specifically but not limited to Google Cloud Platform and Amazon Web Services. Most of our applications are served from the cloud, therefore it is important to understand how the cloud works including products like GCE/EC2, Cloud Run/EBS, Cloud Functions/Lambda, GKE/EKS, S3/GCS, PubSub/SQS etc.

    Automation Mastery

    • To avoid the hustle of manual tasks, it is a MUST to have an automation mindset. The main automation tool we utilize is Ansible, therefore it is super important to have strong knowledge in writing/modifying and running playbooks written in Ansible.
    • Must possess proficiency in infrastructure as code tools including Terraform and/or Pulumi, CloudFormation etc.
    • Proficiency in Kubernetes automation tools e.g. Helm v3 (mostly), Kustomize etc is also required.

    Coding Proficiency

    • We are hiring for a person who will come in to maintain systems written with a combination of tools/libraries and programming languages, so it is important to know at least one programming language in our stack and have at least knowledge of the structure of the other languages that we use.
    • The backend stack is mainly written in Python(Django as the main framework, a background in any other Python framework is okay) and Golang.
    • Our APIs are implemented in mostly REST but newer apps utilize GraphQL. These APIs are usually deployed behind NGINX reverse proxies, except for the Go services that may be exposed directly.

    Observability

    • We need someone with the ability to collect, analyze, and gain insights from data generated by software and infrastructure to ensure system reliability and performance. This skill includes data instrumentation, monitoring, diagnostics, automation, collaboration, and a commitment to continuous improvement. It's about understanding and improving what's happening within a system in real-time to proactively address issues and enhance overall system health.
    • Must have experience in running and integrating applications with observability tools such as Grafana, Prometheus, TICK stack, Google Cloud Monitoring/AWS CloudWatch, OpenTelemetry etc.

    Detective Skills

    • We need someone who can detect, analyze, debug and follow up on issues end to end along with the effort to enhance the performance of our applications. They should be able to use either existing tools and techniques to debug and resolve issues and write up RCAs on them, which includes our monitoring stack plus Sentry and other monitoring tools.

    Understand the full software stack – and go beyond

    • It is important to understand the whole stack in terms of how our apps are developed, deployed and maintained to be faster in reproducing and debugging errors and doing the necessary steps to resolve them. Therefore they should not be limited in terms of their knowledge, not a must at the beginning to know everything but it is important to have the will to learn.

    Are you the one we are looking for?

    • We are looking for motivated and independent-thinking developers. The ideal candidate for us is a quick learner, able to pick up the nuances of a complex domain fast. They are intellectually curious, and adaptable and they have proactively done many interesting things, even without being paid to do them.
    • We are open to candidates with “unconventional tech” backgrounds e.g. non-technical degrees, self-taught developers etc. If you believe that you have serious and relevant skills (despite your unconventional background), and can prove it, we’d like to hear from you. Your lack of work experience (or the converse) will not be a handicap if you can demonstrate possession of the skills we need, a winning attitude, and the ability to learn fast.

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    Graphic Designer

    Job Description

    • We are seeking a Graphic Designer who will play a key role in fulfilling the organization’s brand interests through messaging and designing visual graphics.
    • In this role, you will work on a range of projects related to public relations, communications, graphics design, product design, and product development to ensure that there is consistent brand display and messaging across the organization’s platforms and products.
    • You will have a passion for visual storytelling and a keen eye for design aesthetics, collaborating closely with our marketing, branding, and communications teams to create engaging visual content to communicate our message to our customers and stakeholders effectively.
    • If you have a passion for designing and developing compelling designs, and thrive in a collaborative, fast-paced environment, we encourage you to apply for this exciting opportunity to shape the future of Savannah Informatics.

    Responsibilities

    Communication:

    • Clearly, articulate design concepts, rationale, and execution to stakeholders, ensuring alignment with project objectives and brand guidelines.
    • Actively participate in design critiques, brainstorming sessions, and presentations to share ideas and gather input from cross-functional teams.
    • Collaborate closely with project & product managers, copywriters, and other team members to ensure seamless integration of visual and verbal communication elements.

    Content creation:

    • Develop visually striking and cohesive design concepts for various communication channels, ensuring alignment with brand identity and messaging.
    • Execute the production of high-quality design assets with attention to detail, consistency, and creativity.
    • Continuously refine and iterate on design solutions based on feedback and performance metrics to optimize effectiveness.
    • Translate complex ideas and concepts into visually compelling designs that resonate with our target audience.

    Storytelling

    • Use design elements to craft compelling narratives that resonate with target audiences and communicate key messages effectively.
    • Collaborate with content creators to visually enhance storytelling through the integration of graphics, and illustrations for creating multimedia content and digital experiences.
    • Employ techniques such as visual hierarchy and composition to guide viewers through a cohesive storytelling experience.

    Research

    • Conduct industry market research on target audience needs, trends in the industry, competitor analysis, and identify opportunities for innovative design approaches.
    • Research and create content around events for the year coinciding with world thematic days or international events plus also including upcoming company events
    • Stay informed about industry best practices, emerging technologies, and cultural trends to inform design decisions and maintain relevance.
    • Gather feedback from stakeholders and audience engagement metrics to inform design iterations and improvements.

    Understanding Brand Guidelines: 

    • Understand the organization brand's tone, voice, and style guidelines to maintain consistency in messaging across all content across all the company’s products

    Cross-functional collaboration: 

    • Coordinate with cross-functional teams to ensure design and communication materials are delivered on time and adhere to the highest quality standards.
    • Collaborate with different teams to understand the business goals and have the drive to actualize the goals within and outside the current skills one may possess.
    • Collaborate with both internal and external stakeholders to incorporate feedback shared by members to improve and refine content.

    Timely Delivery:

    • Coordinate your work to ensure that delivery is based on the team's, clients' and stakeholders' expectations and within the sprint duration
    • Assist and support teams in conceptualizing and designing communication materials across different departments.
    • Participate in the daily standups with a clear understanding of the design requirements and the ability to communicate the progress being made with one's tasks.

    Knowledge

    • Bachelor’s degree in a Design-related field or a similar discipline-related field
    • Certifications - in relevant areas such as Journalism, Communications & Design or Marketing courses can enhance a candidate's qualifications. 

    Experience

    • Experience working as a Graphics & Design intern, assistant, or junior hire in a relevant field.
    • Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design tools.
    • Strong understanding of typography, color theory, and layout principles.
    • Excellent communication and collaboration skills with the ability to effectively present and explain design concepts.
    • A portfolio showcasing a diverse range of design projects and creative solutions.
    • Experience with animation and video editing is a plus.​

    Skills

    • Familiarity with fundamental design principles, including colour theory, typography, layout, and user experience (UX) design principles and user-centered design methodologies to create intuitive and user-friendly digital experiences across various platforms, such as websites and mobile apps.
    • Familiarity with principles of visual communication to create designs that effectively convey messages and resonate with target audiences.
    • Strong communication skills to articulate design concepts, present ideas, and collaborate effectively with cross-functional teams.
    • Familiarity with print and digital production processes, file formats, and technical requirements to ensure seamless execution of design projects across different mediums and channels.
    • A creative mindset with the ability to conceptualize, craft compelling narratives and convey complex ideas through visual elements to engage audiences effectively.
    • Understanding of marketing and advertising concepts, strategies, and best practices to create design solutions that effectively communicate brand messages and drive engagement.
    • Effective time management skills and the ability to multitask.
    • Attention to detail.
    • Professional and proactive work ethic.
    • Strong willingness to learn, be adaptable and flexible to support multiple departmental projects and adapt to evolving priorities

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    Technical Support Engineer

    Job Description

    • We are looking for a candidate who will work as a Technical Support Engineer to be the first point of contact for service requests or incidents reported to the Service Desk and/or Contact Center. Every incident has a skill tier, and it is up to you to quickly classify the incident and either resolve it or escalate it to the appropriate engineering team if necessary. 
    • In this role, you take pride in providing timely and quality customer support and ensure that customers are impressed at every interaction. The problems you’ll encounter are complex and the solutions might be configuration, database-level, or even code-level. It’s an immense responsibility, but one that can put you on the fast track to career advancement.

    Responsibilities

    This individual will be responsible for:

    • Serve as the first point of contact for contact center users and customers reporting service requests or incidents.
    • Ensure timely and professional responses to customer inquiries, demonstrating a commitment to quality customer support.
    • Impress customers by effectively solving both simple and complex technical problems, and going above and beyond to exceed expectations.
    • Classify incidents based on their skill tier and take appropriate action to resolve them or escalate them to the appropriate engineering team if needed
    • Explore and discover the root causes of issues, exploring source code, databases, logs, and traces to provide accurate and effective solutions.
    • Maintain ownership of incidents throughout the resolution process, ensuring timely updates and closure with the customers
    • Continuously grow your product knowledge, both in breadth and depth, to better support customers and resolve technical issues efficiently.
    • Strong teamwork and collaboration with the customer experience team, engineers, and other stakeholders with the ability to work effectively with cross-functional teams.
    • Proficient in documenting customer interactions, troubleshooting steps, and solutions accurately and comprehensively, plus also contributing to knowledge base articles to improve self-service options for customers.
    • Continuously learning, sharing knowledge, and staying updated with engineering trends and technologies

    Skills

    The ideal candidate for this position should have the following:

    • Familiarity with programming languages like Python/Django and/or Golang for analyzing source code or debugging issues.
    • Strong understanding of software systems, databases, and networking principles.
    • Understanding and experience of Git version control system concepts for managing code changes and collaborating with development teams.
    • A customer-focused mindset with a commitment to delivering exceptional customer support.
    • Proficiency in remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), or VNC for providing remote assistance.
    • Experience with ticketing systems like Jira, ServiceNow, or Zendesk for incident management and tracking.
    • Strong attention to detail to ensure accuracy in diagnosing and resolving technical issues.
    • Capacity to handle multiple incidents simultaneously based on urgency and impact
    • Aptitude for digging deep to uncover underlying causes of problems and develop effective solutions.
    • Thoroughness in documenting incidents and maintaining detailed records.
    • Proactiveness in identifying recurring technical issues and proposing proactive solutions to prevent future occurrences.
    • Initiative to seek out opportunities for process improvements and contribute to the overall enhancement of technical support services.
    • Flexibility and adaptability to navigate through evolving technical environments and changing priorities.

    Are you the one we are looking for?

    • We are looking for motivated and independent-thinking individuals. The ideal candidate for us is a quick learner, able to pick up the nuances of a complex domain fast. They are intellectually curious and have done many interesting things.
    • If you believe that you have serious and relevant skills, demonstrate possession of the skills we need, have a winning attitude, and the ability to learn fast, then we would like to hear from you.

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    Web Developer

    Job Description

    • We are looking for a skilled senior web developer who will be responsible for designing and developing web applications for our company. You will be collaborating with a team of other developers, designers, and product managers to create, maintain, and update our web applications.
    • You will ensure that the web applications are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem-solving, sophisticated design and quality products is important.

    Responsibilities 

    This individual will be responsible for:

    • Translating a high-fidelity prototype into a format that can be rendered on a web browser with exact behavior and look. Knowledge of HTML, JS, and CSS is mandatory, and familiarity with UI libraries is required for easy manipulation of UI components.
    • Understanding the basic structure of how backend APIs work, especially of how RESTful and GraphQL APIs work in order to connect them to a set of screens. This would be required to connect to multiple backend services to screens to meet system requirements. 
    • Writing software unit tests using automated testing frameworks with an emphasis on getting maximum code test coverage (100%) and writing end-to-end tests that verify that the set of screens created is working as expected.
    • Ensuring that the program is up-to-date with the latest programming technologies
    • Maintaining healthy CI/CD pipelines to run tests, linting and managing deployments of code for UAT purposes and also for production purposes.
    • Actively participating in the daily standups with a clear understanding of the business goals, software requirements and ability to clearly communicate the progress being made with one's tasks.
    • Coordinating your work to ensure that delivery of work is based on the team's, clients' and stakeholders' expectations and within sprint duration with clear source code documentation of one's work.
    • Must be able to carry out brainstorming sessions with the team to discuss how certain features could be improved and/or implemented.
    • Gather and refine user specifications and requirements by analyzing technical needs and requirements 
    • Identifying problems uncovered by customer feedback and testing, and correcting or referring problems to appropriate personnel for correction.
    • Should have knowledge of performance monitoring and be able to carry out tasks to improve the efficiency of code.
    • Employing the use of scientific debugging skills to quickly identify and fix issues that affect users' ability to use any of the company's web applications.
    • Conferring with teams to resolve conflicts, prioritize needs, develop content criteria, or choose solutions.
    • Staying plugged into emerging technologies/industry trends through education, study, participation in conferences, workshops and groups, and applying them to operations and activities in your workflows.​

    Skills

    • Familiarity with automated testing tools such as Jest, Jasmine and Cypress.
    • Able to implement authentication and authorization within web applications for proper role-based access.
    • Familiarity with RESTful/GRAPHQL APIs.
    • Familiarity with agile software development for delivery of software ie Scrum/Kanban.
    • Familiarity with modern front-end build pipelines and development tools such as Grunt, Webpack, NPM, Yarn etc.
    • Familiarity with code versioning tools and descriptive commit messaging i.e. git
    • Adequate knowledge of relational database systems, Object Oriented Programming and web application development
    • Hands-on experience with web developer tools, network diagnostics and network analytics tools
    • Basic knowledge of the Search Engine Optimization process.
    • Ability to understand business requirements and translate them into technical requirements.
    • A knack for benchmarking and optimization.
    • High degree of independent judgment with the ability to develop ideas and processes and clearly express them.
    • Able to solve complex problems via the use of first-principle thinking.

    Are you the one we are looking for?

    • We are looking for motivated and independent-thinking developers. The ideal candidate for us is a quick learner, able to pick up the nuances of a complex domain fast. They are intellectually curious, and adaptable and they have proactively done many interesting things, even without being paid to do them.
    • We are open to candidates with “unconventional tech” backgrounds e.g. non-technical degrees, self-taught developers etc. If you believe that you have serious and relevant skills (despite your unconventional background), and can prove it, we’d like to hear from you. Your lack of work experience (or the converse) will not be a handicap if you can demonstrate possession of the skills we need, a winning attitude, and the ability to learn fast.

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    Chief of Party

    • As COP, you will steer the Digital Health Ecosystems program which aims to integrate and amplify digital health technologies across Kenya in the direction of a $18-25 million 5-year USAID investment. This position holds a dual focus: driving strategic direction and ensuring operational excellence. You will act as the primary liaison with USAID, the Ministry of Health, and other key stakeholders, leading a dedicated team to achieve groundbreaking healthcare impacts through digital innovation.

    Key Responsibilities

    • Strategic Leadership: Craft and execute a visionary strategy for the project, ensuring alignment with national priorities and global best practices in digital health.
    • Stakeholder Engagement: Foster robust partnerships with government entities, the private sector, and academia, positioning the project as a keystone in Kenya's digital health evolution.
    • Project Management Excellence: Oversee project implementation, ensuring milestones are met within budget and time frames, maintaining high standards of quality and compliance.
    • Technical Oversight: Guide the project's technical direction, leveraging your expertise in technology solutions architecture and digital health platforms like DHIS2 and OHIE.
    • Capacity Building: Mentor and develop project staff and partners, enhancing their capabilities to sustain and scale digital health innovations.
    • Data-Driven Decision-Making: Utilize analytics and evidence to inform strategic decisions, ensuring the project's goals are met with precision and impact.

    Qualifications

    • Essential Education: Master’s degree in Computer Science, Public Health, Health Informatics, or a related field.
    • Experience: At least 10 years in leadership roles in USAID-funded or similar projects, with a proven track record in digital health initiatives. Extensive experience working within Kenya's health sector and with key stakeholders is crucial.
    • Skills: Exceptional leadership, strategic thinking, and problem-solving abilities. Proficiency in technology solutions architecture, project management, and digital health platforms is required. Excellent communication skills, both verbal and written, are essential.
    • Attributes: A commitment to fostering inclusive, locally-led solutions. The ability to navigate complex challenges with a collaborative, innovative approach.

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    Director, Monitoring, Evaluation & Learning (MEL)

    • The Director-MEL will be accountable for designing, executing, and maintaining systems to track, report, assess, and monitor progress towards the Digital Health Ecosystem project’s outputs/performance targets, objectives, and goals. You will have primary responsibility for ensuring high-quality and accurate data compilation, verification, validation, and reporting on project outputs that are responsive to US Government reporting and learning requirements. You will coordinate with the Deputy Chief of Party and project staff to ensure high-quality service delivery, reporting to the Chief of Party and may have additional matrixed reporting lines and will also supervise project’s MEL staff.

    Key Responsibilities

    Strategic Work Plan Development and Execution:

    • Lead the drafting of MEL-related sections of project work plans and reports.
    • Oversee implementation of MEL-related activities according to approved work plans and budget constraints, ensuring adherence to deadlines and financial parameters.

    Design and Management of MEL System:

    • Lead the creation, execution, and refinement of the project's Monitoring, Evaluation, and Learning (MEL) system.
    • Develop and put into action data collection processes to meet both project-specific and donor-mandated indicators.
    • Establish and track project targets, ensuring the timely and accurate collection of data.

    Data Reporting Oversight:

    • Generate all necessary project data reports, including submissions for quarterly/annual reports.
    • Compile and submit monthly reports to donors and project stakeholders, facilitating the sharing of interim and final data for various reports and project updates.
    • Drive data analysis to inform discussions on project performance monitoring.

    Performance Monitoring and Analysis:

    • Frequently and accurately monitor progress against key project indicators and objectives of the project.
    • Conduct thorough analysis and present findings to project leadership, identifying areas for improvement, risk areas or potential challenges.

    Facilitation of Learning Initiatives:

    • Collaborate with project leadership and technical staff to craft a comprehensive project learning agenda.
    • Develop and deploy tools and materials to gather data and insights that address learning objectives.
    • Assist in analyzing data to draw meaningful conclusions and share findings through various mediums such as briefs, presentations, and publications.

    Collaboration & Capacity Building

    • Provide technical guidance and capacity building to project sub-awardees, ensuring consistent and effective use of data collection and reporting protocols.
    • Lead regular data quality audits of sub-awardee data and offer support for participation in donor or government audits.
    • Act as the project's representative in MEL/data-related forums and meetings, fostering alignment with government reporting standards.
    • Maintain strong collaborative ties with other technical team members to address data-related requirements effectively.
    • Assist the project in fulfilling miscellaneous internal and external data requests on time.

    ​Qualifications

    • Graduate degree (Master’s or higher) in public health evaluation, public health, epidemiology, statistics, demography, or related field.
    • Minimum of 8 years of experience in MEL of USAID-funded programs of similar scope and size, with at least 4 years in a senior/coordination role.
    • Demonstrated experience in developing and maintaining data collection systems in Kenya at health facility and community levels, including providing technical assistance to community and facility-based health providers on data compilation and reporting.
    • Proven ability to develop and implement quality assurance and project performance monitoring systems, with demonstrated experience applying analytical skills to use data to identify and inform shifts in project implementation for improved quality and impact.
    • Proven experience leveraging new technologies and software to strengthen MEL.
    • Excellent proficiency in Microsoft Office Suite (Excel; PowerPoint, Microsoft Word, Outlook) required; experience with DHIS2, Tableau and/or other database or data visualization software strongly preferred.
    • Experience working in Kenya is preferred.
    • Excellent verbal and written communication skills, with full proficiency in English.

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    Director, Finance & Administration

    • The Director of Finance and Administration will oversee the operational, financial, and administrative aspects of the project, providing support to the Chief of Party to ensure that all project activities are implemented in a timely and cost-efficient manner and within budget of a $18-25 million investment. You will ensure compliance with contractual, USAID/USG, and local policy requirements for management reporting, finance, and administration, reporting to the Chief of Party and may have additional matrixed reporting lines, and will also supervise project financial, operational, and administrative staff.

    Key Responsibilities

    Financial Management and Compliance:

    • Implement and uphold financial systems and policies to ensure project operations and finances comply with USAID and Savannah Informatics regulations and best practices.
    • Prepare annual financial reports and budgets while coordinating and reviewing partner or sub-award budget inputs.
    • Monitor project expenditures to maintain alignment with approved budgets.
    • Conduct regular analyses of project expenses to advise on cost-effective implementation strategies.

    Financial Reporting and Analysis:

    • Supervise procurement processes for goods and services and manage project equipment and supply inventories.
    • Administer sub-awards/grants, consultant contracts, and vendor agreements, including the review of invoices and oversight of disbursements.

    Procurement and Supply Chain Management:

    • Manage sub-awards/grants to ensure compliance with donor regulations and award terms.
    • Provide guidance and capacity building to enhance the financial management and reporting capabilities of sub-awardees.
    • Review and audit sub-awardees' reports, budgets, expenses, and proposals for compliance.

    Financial Monitoring and Evaluation:

    • Monitor financial performance and progress toward project goals & objectives.
    • Coordinate both internal and external audits specific to the project, addressing any findings or recommendations that arise.

    Coordination and Collaboration:

    • Foster effective communication and coordination between technical and finance/operational project teams.

    ​Qualifications

    • Graduate degree (Master’s or higher) in business administration, finance, accounting or other relevant field.
    • At least seven years of experience in operational and financial management of international development projects of similar size, including experience with funds management (including development and oversight of large, complex budgets), internal controls, accounting, and audits.
    • Substantial experience with the United States Government (preferably USAID award and financial management) required
    • Demonstrated expertise and knowledge of financial, regulatory, contracting, and compliance aspects of USAID-funded programming.
    • Skills and experience with sub-awardee/grant management, including the evaluation of proposals, budget reviews, and grant monitoring.
    • Experience building capacity of sub-awardee organizations in financial, administrative, and operations management.
    • Demonstrated competency in managing geographically dispersed teams, effective and rapid decision-making, and diplomacy/interpersonal skills; proven ability to work effectively with technical teams on financial and administrative tasks
    • Strong skills and experience working with relevant software, such as Microsoft Office Suite, Excel, and Quickbooks.
    • Experience working in Kenya is preferred.
    • Full professional proficiency in English, with excellent verbal and written communication skills

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    Account Executive

    Responsibilities
    Sales Strategy & Execution:

    • Maintain running the full-cycle sales process, including prospecting, selling, and closing deals across the organization's products and services
    • Implement and execute on the sales strategic plan, utilizing all available resources to penetrate assigned markets and generate revenue 
    • Use outbound selling strategies to find new business and close deals at or above the target metrics.
    • Contribute to the evolution of sales strategies and processes by providing feedback and innovative ideas for improvement 
    • Collaborate with internal teams, including sales support, marketing, and product development, to develop customized solutions and proposals for clients that will evolve sales strategy & execution

    Sales Performance & Analysis: 

    • Maintain accurate reporting and pipeline management to track sales performance towards targets & KPIs on monthly, quarterly, and annual targets 
    • Maintain awareness of competitor activities through review of information from the field and corporate reports
    • Ensure network growth by closing deals and onboarding new customers  to increase market share and revenue generation
    • Consistently close new business at or above quota level working collaboratively with the internal stakeholders like the sales representatives 
    • Use analytical reports and shared insights from stakeholders to identify areas for improvement and drive innovation in sales approaches for the team
    • Utilize CRM software and other tools to track sales activities, manage pipelines, and streamline processes. 

    Growth & Expansion:

    • Identify potential businesses and customers to expand Savannah Informatics footprint by upselling and cross-selling new and existing solutions.
    • Develop increased market share through targeted audience identification and marketing efforts in collaboration with internal stakeholders to support the efforts.

    Customer Relationship Management:

    • Develop and maintain relationships with customers to generate revenue and increase market share
    • Build, nurture and maintain strong relationships with key decision-makers and stakeholders within target accounts.
    • Collaborate with internal teams and external partners to foster strong stakeholder relationships and deliver exceptional customer experiences
    • Conduct regular meetings to assess customer satisfaction levels to quickly identify challenges that prospective customers face and discover the best solutions for their business needs through collaboration with external teams 

    Product Knowledge and Demonstration:

    • Conduct product demonstrations to prospects and effectively communicate the value proposition of the organization’s products and services
    • Complete formalized training and maintain current product and market dynamics knowledge
    • Work collaboratively with marketing and technology departments to evolve sales strategy in response to new features and products
    • Stay informed about our products/services, industry trends, and customer needs to effectively communicate value propositions to prospects & clients.

    Coaching, Training and Development:

    • Provide ongoing training and support to new Sales Representatives to enhance their product expertise and sales skills 
    • Participate in training sessions and industry conferences to enhance product knowledge, sales techniques, and territory management skills

    Compliance and Ethics:

    • Adhere to company policies, industry regulations, and ethical standards in all sales activities and interactions 
    • Ensure compliance with regulations related to promotional activities, documentation, and reporting
    • Conduct job functions in a manner that promotes a high level of customer service and ethical conduct

    Qualifications:

    • A bachelor's degree  from a related field is preferred. Relevant certifications or additional education may also be beneficial.
    • A minimum of 3-5 years of experience in sales, preferably in a similar industry or role, with a track record of success in meeting or exceeding sales targets

    Skills:

    • Demonstrated success in driving revenue growth, closing deals, and achieving sales objectives, with a strong understanding of sales methodologies and best practices.
    • Proficiency in prospecting techniques and lead generation strategies to identify potential businesses and customers, expand market share, and drive revenue growth.
    • Proficiency in using Customer Relationship Management (CRM) software for tracking sales activities, managing customer relationships, and generating reports.
    • Excellent communication skills, both verbal and written, with the ability to articulate ideas, influence stakeholders, and deliver compelling presentations to prospects and internal teams.
    • Strong analytical skills, including the ability to analyze sales data, identify trends, and make data-driven decisions to improve sales performance and drive innovation.
    • Experience in leading or mentoring sales teams, providing guidance, support, and coaching to enhance their performance and achieve sales targets.
    • A customer-centric mindset with a focus on understanding customer needs, building relationships, and delivering exceptional customer experiences to drive satisfaction and loyalty.
    • Commitment to ethical conduct and compliance with company policies, industry regulations, and legal standards in all sales activities and interactions.

    Additional Requirements:

    • Availability to work flexible hours, including evenings and weekends, to accommodate meetings, events, and customer engagements as needed.
    • Commitment to compliance with company policies, including travel expense guidelines, promotional activities, and adherence to industry regulations.

    Method of Application

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