Zeraki is all about using technology to solve some of the toughest challenges encountered in providing quality education in Africa. Our cutting edge solutions, provide insights that enable informed decision making, provide access to quality instruction and take the stress out of everyday administrative tasks.
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As Chief of Staff and Head of Operations (hereafter referred to as CoS), you will be a critical member of Zeraki’s executive team, overseeing day-to-day operations and driving scalability as we expand across Africa and beyond. You will partner closely with the CEO to translate strategy into operational excellence, ensuring Zeraki’s vision is achieved while maintaining a culture of innovation, integrity, and impact.
This role combines strategic foresight with operational discipline—empowering the CEO to focus on growth while ensuring Zeraki’s operations run with precision, speed, and accountability. It also evolves with Zeraki’s scale—serving as a pre-COO leadership position that will mature into full operational stewardship as the company’s footprint grows. The CoS ensures Zeraki operates as a unified organism—where information flows seamlessly, decisions are transparent, and every part of the organization acts in concert.
Scope & Authority:
Reports directly to the CEO.
Authority to lead operational audits, approve workflow changes, and enforce SLA standards across departments.
Works closely with BD, CX, Finance, and Product leads to align strategy and execution.
What We're Looking For
Experience & Skills
Proven experience in a senior operational leadership role, ideally in EdTech, SaaS, or other high-growth sectors.
Exceptional track record of scaling operations and managing cross-functional teams in dynamic environments.
Expertise in process optimization, workflow design, and customer-centric operations.
Strong analytical mindset with proficiency in data visualization and KPI tracking tools.
As Product Manager, Embedded Finance, you will own the full lifecycle of financial products — from discovery to partner negotiations to product build to GTM to post-launch growth.
You will:
Lead Product Strategy for Embedded Finance
Shape a roadmap that transforms affordability and access to education across Africa
Combine data, user insight, UX psychology, and financial logic to prioritize sustainably
Identify the highest-leverage opportunities that accelerate adoption, trust, and retention
Build and scale financial products — payments, installments, savings, insurance
Design solutions from first principles: flows, states, edge cases, fallback logic
Set Definition of Ready / Definition of Done and own Product Owner responsibilities during delivery
Work daily with engineering to unblock ambiguity and keep delivery predictable
Drive first-time-use UX clarity — parents should never feel confused or unsafe when handling money
Drive Partner Success and Accountability
Evaluate and select FSPs (banks, microfinance institutions, insurers, KYC vendors)
Negotiate APIs, SLAs, commercial structures, and support responsibilities
Hold partners accountable for reliability, latency, settlement, and ticket turnaround times
Launch with operational maturity — not wishful thinking
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