Jobs at Ital Global

Job Requirement

• Bachelor’s Degree in Communication, Public Relations, Marketing, or any related course.
  Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.
• Knowledge of customer service principles and practices.
• Attained a C+ or higher in your KCSE
• Proficient in Microsoft Office.

Competencies and Skills Required

• Ability to observe confidentiality
• Excellent communication and presentation skills.
• Enthusiasm and Reliability
• Ability to multi-task and work under pressure
• Ability to work long hours
• Be self-motivated
• Be flexible and adaptable
• Exceptional interpersonal skills
• Can handle complaints in a cool manner and tactful
• Courteous
• Have an interest in helping people.
• Observation Skills

Job Duties and Responsibilities.

• Maintaining a positive, empathetic and professional attitude towards clients at all times
• Primary point of contact within the hospital
• Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically.
• and Resolving customer complaints
• Welcoming, receiving, guiding and directing the patients around the hospital
• Filling and processing of application forms
• Investigate and respond to all customer enquiries promptly.
• Escalate complex queries to the appropriate functional area.
• Carry out customer and product related document processing
• Make customers’ experiences better by ensuring customer satisfaction
• Communicating with customers through various channels.
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Answer all incoming calls and redirect them or keep messages.
• Handling patients, referral sources, and administrative department inquires
• Assisting the doctors in booking appointments for the next visit of the patient.
• Entering patient information into a customer information system
• Serving as a backup when other employees are out due to absent staff members
• Any other duties as assigned.

To reach us not later than 31st March 2022

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Summary of Duties and Responsibilities:

• Provide recommendations to improve weak internal controls
• Investigate instances of possible fraud and ensure that assets are protected
• Perform reconciliations of company accounts and financial control systems
• Monitor compliance with industry standards, laws, and guidelines
• Investigate and search for fundamental reason of irregularities and errors.
• Monitor consistency of adherence to and effective application of established Internal Audit systems (polices, processes, procedures & tools) to achieve optimal efficiency and cost
• Evaluate whether processes and procedures are functioning properly
• Undertake reviews of wages
• Prepare and reconcile daily, weekly and monthly performance reports and ensuring performance of quality audits and production of timely internal audit reports with practical and agreeable corrective
• Participate in preparation of risk based annual plan and preparing audit programs for audit
• Developing the appropriate audit tests to achieve the desired audit objectives for each assignment and obtaining well documented audit evidence and audit
• Tracking of audit issues implementation and follow up
• Carry out special audits and/or investigations and other special assignments as may be required by management from time to time
• Carry out analytical reviews of the root-cause of the common/ recurrent audit findings and disseminate alerts and solution
• Carry out ad hoc reports/assignments as needed
• Develops and maintains strong working relationships with internal and external counterparties
• Carry out any other duties assigned in the firm’s related activities.

Key Qualifications:

• Degree in internal auditing, financial accounting/management, Business or related course
• CPA (K) Holder
• 3 years of experience in internal Audit in a banking and finance institution
• Proficiency in accounting software and spreadsheets

Competencies and Skills:

• Outstanding aptitude for math and Excellent attention to detail
• Brilliant numerical and analytical skills
• Good critical-thinking skills and Excellent research skills
• Excellent Reporting and presentation skills;
• Excellent Customer service, communication and relationship skills
• Team player
• Should be highly motivated with a Positive attitude.
• Confident and capable of operating at all levels.
• Great at Multitasking
• Decision Making Skills
• Service oriented personality
• Time management
• Work under minimum supervision and able to work under pressure

To reach us not later than 8th April 2022

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Duties and Responsibilities

• Achieve set sales targets
• Provide excellent customer service.
• Accurate and timely application of loans in the System and conduct their Appraisals
• Selling of company products to potential and existing clients while meeting individual targets on a monthly basis.
• Attending to walk-in customers and answering incoming customer calls regarding service questions and general client concerns.
• Create market awareness for the company’s product
• Identify sales prospects and follow up on new leads and referrals resulting from field activity
• Verification of the loan application files and counter checking to ensure that all supporting documentation attached is sufficient to process a loan.
• Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures.
• Any other duties assigned.

Minimum Requirements and Qualifications

• Diploma/ Certificate in Sales & Marketing/ Business-related field
• Minimum of 2-years’ experience working in customer service
• Proficiency in the use of MS Word, Excel, email and experience with the Internet

Competencies and Skills required:

• Strong communication and interpersonal skills
• High and unquestionable Integrity
• Excellent Sales and Negotiation skills
• Planning, and organization skills
• Reporting and presentation skills
• Excellent Customer service skills
• Team player
• Ability to multi task
• Strong Numerical and analytical skills
• Should be highly motivated and an aggressive salesperson.
• Computer Literacy skills

To reach us not later than 2nd April 2022