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Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...
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The Role:
We are searching for a dedicated, supportive Call Center team manager who can coach and motivate call center representatives as they field calls from and to clients. The Call Center team lead will support call centre employees and assist in the training and mentoring process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to the call centre agents.
Job brief
Required Skills and Experience:
Job Qualifications
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