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  • Posted: Sep 5, 2023
    Deadline: Sep 15, 2023
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    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food an...
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    Customer Success Executive

    Job Summary

    • We seek to recruit an aggressive, confident, fluent, mature and creative Sales Executive who will contribute to generating sales for the company by closing sales/deals over the phone, email and maintain good customer relationships.

    Key responsibilities:

    • Identify sales prospects and opportunities, produce leads and book appointments with the emphasis on high quality leads.
    • Offer solutions based on clients’ needs and capabilities.
    • Developing creative pitches and propositions and follow up with existing clients
    • Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
    • Following up on new leads and referrals to conversion.
    • Building the sectors/Industry database in liaison.
    • Spending almost 80% of the workday communicating with potential clients.
    • Handling customer grievances to preserve the company’s reputation.
    • Participating in industry events such as seminars, trade shows, and exhibitions.
    • Other duties as assigned

    Qualifications and Experience

    • Should have at least a Degree in Sales and Marketing or any other relevant field/course
    • At least 2 to 3 years’ sales experience in any fast-paced company.
    • Relevant experience on Account Management
    • Eloquent and customer-oriented
    • Masterly of English with Clear Communication Skills
    • Great interpersonal, communication and presentation skills
    • Advanced skills in MS Office, PowerPoint, and Excel
    • Cool-tempered with perseverance and ability to handle rejection
    • Experience in selling training programs and seminars/events
    • High level understanding of computer technology
    • Proven track record of successfully meeting sales quota preferably over the phone
    • Ability to learn about products and services and describe/explain them to prospects
    • Outstanding negotiation skills with the ability to resolve issues and address complaints.

    go to method of application »

    Digital Marketer

    Job Responsibilities:

    Our ideal candidate should:

    • Develop and execute a digital marketing strategy for IRES.
    • Design digital media campaigns aligned with business goals.
    • Create email-marketing campaigns to promote products or services.
    • Create a database of emails for lead generation.
    • Writing for webpages, blogs, social media
    • Generating, editing, publishing and sharing content (original text, images, and video or blog posts) daily and encourage community members to take action and manage e-communication on the social media platforms.
    • Propose copy concepts and present underlying strategic thinking to business leaders
    • Writing various copy options and modifying copy until the objective of a campaign is achieved
    • Write high-engagement social media content that reflects our brand’s
    • Develop engaging online content including clickbait, forums, videos, graphics, and blogs; monitor and analyze content success
    • Produce error-free content that adheres to the company’s style guidelines
    • Generate, edit, publish and share content (original text, images, and video or blog posts) daily and encourage community members to take action and manage e-communication on the social media platforms.

    Qualifications and Experience

    • Should have at least a Degree in Marketing, Journalism, Communications, and Public Relations or any related course.
    • Google Ads Certification required
    • 1 year or below experience in Digital marketing in the areas of mass emails, SEO/SEM, blogging in any fast paced company.
    • Email marketing and drip emails campaigns
    • Blogging
    • Content Development
    • Social Media Marketing
    • Prior experience in content marketing, content growth.
    • Intermediate Graphic design
    • Intermediate WordPress and web development skills
    • Intermediate Video Editing, Animation and Photo Editing
    • Proficiency with website analytics tools (Google Analytics);
    • Knowledge in the area of Digital Advertising, buying and planning media;

    Method of Application

    Your application should be sent to hr@indepthresearch.org to us on or before CoB Friday, 15th September 2023 in PDF FORMAT ONLY. Quote the JOB TITLE on the subject of your email.

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