Customer Success Executive at Indepth Research Services (IRES)

Job Summary

• We seek to recruit an aggressive, confident, fluent, mature and creative Sales Executive who will contribute to generating sales for the company by closing sales/deals over the phone, email and maintain good customer relationships.

Key responsibilities:

• Identify sales prospects and opportunities, produce leads and book appointments with the emphasis on high quality leads.
• Offer solutions based on clients’ needs and capabilities.
• Developing creative pitches and propositions and follow up with existing clients
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Following up on new leads and referrals to conversion.
• Building the sectors/Industry database in liaison.
• Spending almost 80% of the workday communicating with potential clients.
• Handling customer grievances to preserve the company’s reputation.
• Participating in industry events such as seminars, trade shows, and exhibitions.
• Other duties as assigned

Qualifications and Experience

• Should have at least a Degree in Sales and Marketing or any other relevant field/course
• At least 2 to 3 years’ sales experience in any fast-paced company.
• Relevant experience on Account Management
• Eloquent and customer-oriented
• Masterly of English with Clear Communication Skills
• Great interpersonal, communication and presentation skills
• Advanced skills in MS Office, PowerPoint, and Excel
• Cool-tempered with perseverance and ability to handle rejection
• Experience in selling training programs and seminars/events
• High level understanding of computer technology
• Proven track record of successfully meeting sales quota preferably over the phone
• Ability to learn about products and services and describe/explain them to prospects
• Outstanding negotiation skills with the ability to resolve issues and address complaints.