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Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships - we also propel the growth ambitions of businesses and individuals all over...
The Senior Customer Experience Agent is responsible to actively build strong relationships with reefer customers, gain understanding of their business, ensure excellent customer experience whilst maximizing sales opportunities to deliver business results. This includes collaborating with internal teams for seamless end to end shipment delivery.
Take the lead in driving different initiatives with a focus on identifying insights, influencing change, establishing structures that enable the learning to be embedded within the team and continuous improvement.
Main Accountabilities:
Key Deliverables:
Role Related Competencies (Skills and Abilities):
Min Qualification: Undergraduate in Business or related field
Role Related Desired Qualities:
The Senior Customer Experience (CX) Agent is expected to own and manage the customer experience. Takes responsibility for the end to end customer experience process in compliance with all company procedures.Typically handles a large number of customers or larger, more complex customers. Manages accounts with large business Impact. The person furthermore exerts a behavior where he/she can work independently with limited guidance and is capable of supervising others where relevant.
Key Responsibilities:
Skills and Abilities & minimum Qualification:
Role Related Desired Qualities:
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