Open Roles at Living Goods

Roles and Responsibilities:

• Design and implement automation tools and frameworks for continuous integration, delivery, and deployment.
• Collaborate with development teams to understand requirements and implement solutions
• Develop and maintain CI/CD pipelines to automate software delivery
• Monitor and manage infrastructure, ensuring optimal performance, security, and scalability.
• Troubleshoot and resolve issues related to application development, deployment, and operations.
• Implement and maintain version control systems, configuration management tools, and other DevOps-related technologies.
• Continuously improve processes and tools to enhance efficiency and productivity.
• Document processes and workflows to support team knowledge sharing.
• Develop, test, implement, maintain, and optimize automated software delivery in an Infrastructure as Code (IAC) environment.
• Implement integrations requested by software engineering teams.
• Contribute to improving system reliability, availability and performance.
• Stay up to date with industry trends and best practices in DevOps

Education and Experience:

• Bachelor's degree in computer science, IT, or a related field
• 5+ years of professional experience in a DevOps role, and experience in working on a Linux based infrastructure.
• Relevant certifications in cloud platforms will be an added advantage.

Skills and Competencies:

• Experience with cloud platforms (AWS, Azure, GCP).
• Good knowledge in Docker and Kubernetes for container management and orchestration.
• Hands on experience with DevOps tools and technologies, such as Jenkins, Docker, Kubernetes, terraform and Ansible, GitHub Actions and other CI/CD tools.
• Experience in one or more programming languages, preferably Python and Javascript
• Linux system administration, monitoring, security best practices, networking, and logging.
• Good knowledge of shell scripting, Java or Python.
• Knowledge of monitoring and logging tools (Prometheus, Grafana, ELK Stack)
• Working knowledge of databases both RDBS and NoSQL.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Continuous learning mindset to stay updated with evolving technologies and industry best practices.
• Familiarity with command-line tools on Linux or another UNIX-like operating system.
• Experience with version control systems such as GIT.
• Familiarity with open-source platforms and tools such as Digital Global Goods (CHT, CommCare, OpenSRP, OpenMRS, OpenLMIS, DHIS2, etc.) would be advantageous.

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Roles And Responsibilities

• Collaborate with cross-functional leadership and program teams to shape and manage the product roadmap for a portfolio of digital health innovations, ensuring alignment with organizational strategy and field evidence.
• Lead product discovery for assigned initiatives: user research, problem framing, and requirements definition with program teams, field users, and government partners.
• Serve as the primary interface between program and country stakeholders and the Global Software Engineering team for innovation products, facilitating requirements gathering, managing competing priorities, and driving aligned decision-making.
• Drive the product development cycle across multiple concurrent initiatives at different stages of maturity – from early prototyping and iterative testing through to scale-readiness and government handoff.
• Champion an evidence-driven approach to product development, using iterative testing and structured learning cycles to inform decisions on whether to continue, adapt, or stop initiatives.
• Develop detailed functional and non-functional requirements, user stories, acceptance criteria, and wireframes for engineering teams.
• Ensure new products are designed for government ownership, affordability, and scale from the outset, with clear adoption pathways as innovations mature.
• Secure the necessary feature and product approvals with required stakeholders at key milestones.
• Measure product performance against defined outcomes and translate insights into roadmap decisions.
• Provide regular, clear updates to leadership and key stakeholders on innovation portfolio progress, risks, and decisions required.
• Lead, mentor, and manage the Product Manager on the team and provide direction to UI/UX designers and business analysts supporting the innovation portfolio.
• Actively apply AI-assisted tools to enhance product management workflows – including requirements generation, research synthesis, and stakeholder communication – while staying current on emerging digital health and AI technology trends to identify strategic opportunities for the innovation portfolio.

Skills & Competencies

• 6-10 years of product management experience, with demonstrated ownership of complex products or portfolios across multiple lifecycle stages.
• Strong ability to collaborate with cross-functional leadership to shape product direction, manage trade-offs, and drive aligned decision-making.
• Proven experience translating complex, multi-stakeholder requirements into clear, actionable product plans and release schedules.
• Comfort with iterative, evidence-based product development — including designing for learning, managing uncertainty, and making data-driven decisions to adapt or stop initiatives.
• Proficiency in agile product management methodologies such as Scrum and Kanban.
• Practical experience using AI-assisted tools in day-to-day product work, with the judgment to apply them appropriately and the curiosity to keep pace with rapidly evolving capabilities.
• Excellent stakeholder management skills across technical and non-technical audiences, including government and NGO partners.
• People management experience or demonstrated readiness to lead a small team.
• Experience in the digital health sector, particularly within a non-profit organisation using open-source platforms, is a significant advantage.
• Strong written and verbal communication skills.
• Comfort in a rapidly changing environment, with the ability to handle uncertainty and drive problem-solving initiatives.

Minimum Qualifications

• Bachelor’s degree in Information and Communication, Digital Health, Computer Science, or a related discipline or relevant experience.
• Product development, innovations, design, and QA certifications an added advantage.