Digital Impact Officer (Technology for Development), P-2 at UNICEF

How can you make a difference?

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy, and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop, and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

Strategic office context 

UNICEF’s Digital Impact Division (DID) builds and operates UNICEF’s digital foundations, including modern enterprise platforms, digital products, infrastructure and AI capabilities, and sets the digital guardrails that keep them secure and resilient through cybersecurity and risk-informed security, while partnering with programme teams, country offices and governments to responsibly scale digital solutions, including digital inclusion initiatives such as Giga and the adoption of AI, digital public infrastructure and digital public goods, to strengthen national systems and accelerate results for children, including in emergencies.

The Digital Impact Division’s role in digital empowerment is to help UNICEF country offices, governments, and partners turn digital ambition into practical, high-quality implementation by providing the advisory networks, technical assistance mechanisms, capacity-building pathways, and planning support needed to use digital effectively. This includes coordinating TeamOne as a virtual global network of digital advisors, using the Technical Assistance Hub to manage and increase visibility of technical assistance, strengthening digital skills through various initiatives, and embedding digital more systematically into country programme planning and development processes.

Digital Center of Excellence (DCoE)

The Digital Center of Excellence champions and coordinates the delivery of field-focused digital transformation in UNICEF programming through a dedicated, field-facing global structure, providing the interface between Regional and Country Offices, and the Digital Core in Valencia to drive the broader digital transformation and innovation agenda.

Purpose of the job:

TeamOne is the DID’s flagship initiative for connecting UNICEF’s global digital expertise and delivering timely, high-quality support to Country Offices. The Digital Impact Officer will help manage and improve the digital advisory service by monitoring requests and service levels, analyzing usage and user feedback, maintaining clear workflows and guidance, and connecting programme teams with the right expertise. The role will also support the identification, assessment and sustainable scale-up of digital, data and AI solutions through broader advisory support, including knowledge management, that strengthen programme delivery, systems and monitoring. 

This position reports to the Digital Impact Manager in the Digital Centre of Excellence in Nairobi, Kenya.

Key responsibilities include:

• TeamOne Advisory Support  
• Digital, Data and AI Solution Support:  
• Knowledge Management, Digital Capacity Building and Learning

To qualify as a champion for every child you will have…

Minimum requirements

• Education: A university degree (Bachelor's Degree or equivalent) is required in Digital Transformation, Business Analysis, ICT Management, Computer Science, Innovation, Digital Development, International Development or another relevant technical field.
• Work Experience: A minimum of 2 years of professional experience in information communication technology for development (ICT4D) in a large international organization or corporation is required, including:
  • Experience identifying, designing and implementing solutions for large-scale projects with technical components.
  • Experience coordinating the work of external vendors and software developers and experience supporting business analysis, budgets, contracts, project management and procurement.
  • Experience with ICT, mobile and web-based technologies, particularly designing or deploying tools appropriate to the region.
  • Exposure to UNICEF, UN or other INGO programmatic areas, including in health, nutrition, child protection and education.
  • Experience applying technical solutions to address programmatic issues
• Skills: The successful candidate will be expected to demonstrate skills aligned with the UNICEF Digital Skills Taxonomy, including Digital Cross-functional capabilities such as AI Literacy, Business Analysis, Business Continuity Planning, Capacity Building, Digital Advisory, Digital Measurement, Evaluation and Insight, Digital Transformation and Enablement, Emergency Preparedness and Disaster Recovery Planning, Global Digital Readiness and Inclusion, Knowledge Management, Procurement and Sourcing, Project Management, and Stakeholder and Business Focus. The role also requires Digital Operations expertise, including Telecoms Equipment Maintenance, Digital Solutions, Human-Centered Design (HCD), Information Security, and IT Quality Assurance and Management. The ideal candidate demonstrates strong personal and soft skills, including analytical thinking, effective communication, and a commitment to continuous learning.
• Language Requirements: Proficiency in English is required.

Desirables

• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
• Experience in Open Source, mobile and emerging technology applied to UNICEF programme areas is desirable.
• Experience with RapidPro, Primero, DHIS2, ODK and other digital public good technologies, and deploying, maintaining and scaling these technologies is considered an asset.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.