Jobs at Pfizer

The Director of External Communications - Accord for a Healthier World reports to the Sr. Director of Emerging Markets External Communications and will focus on building global recognition and awareness for this program. The position will lead the execution of communications strategies that showcase the Accord and reinforce Pfizer’s commitment to Equity for global external audiences. Working closely with a cross-functional team and supported by the EM external communications team and agency resources, the role will lead the implementation of national, regional and global communications that keep the Accord front of mind with governments, global health partners and other key stakeholders and enable Pfizer to lead the conversation on global health equity and closing the health equity gap.

How You Will Achieve It

• Develop and lead the execution of the communications strategy to build Accord awareness at global, regional and national levels
• Drive effective initiatives through earned, owned and paid communications opportunities that tell the story of the Accord, its impact and Pfizer’s overall commitment to Equity to build engagement in the program and boost Pfizer’s reputation.
• Coordinate closely with the Accord team and Corporate Affairs partners to shape messaging and dialogue on key themes and initiatives of the Accord (i.e. access, health system strengthening, partnership)
• Provide strategic counsel and tactical communications support to enable Accord team leaders and global Pfizer leaders to lead the conversation on global health equity and the Accord
• Coordinate with Accord partners and governments to align messaging and strategies for the promotion of Accord themes and activities/milestones
• Work across Corporate Affairs and the enterprise to ensure a coordinated and integrated approach is applied to each program to ensure overall success
• Liaise with global, regional and country-level external communications teams to align messaging and activities; Provide narrative and talking points that contribute to the global Pfizer and EM messaging
• Manage PR agencies and other outsourced communications resources as needed.
• Regularly monitor, evaluate and report on the effectiveness of Accord communications strategies
• Support issues management/crisis communications as needed

Qualifications

Must-Have

• 10+ years of experience in public relations/communication (senior roles), preferably in the pharmaceutical /healthcare industry. Global/public health experience is critical.
• Significant experience in developing and delivering communications strategies and plans for diverse stakeholders.
• Strong experience in leading effective projects and proven ability to collaborate, align and manage multiple stakeholders and priorities.
• Significant experience in media relations and proven track record of issues management and crisis communication.
• Fluency in written and spoken professional English.
• A natural collaborator, inspiring leader and have experience working in organizations with multi-disciplinary teams and have excellent relationship building competencies and the ability to engage participation from all levels within the company and with external stakeholders.
• Ability to collaborate with senior level management, influence and get things done in a global matrix organization.
• Ability to influence and collaborate with external partners to drive alignment on priorities and communications activities.
• Excellent writing skills, sense of storytelling and strong spokesperson skills.
• Ability to advise, analyze and synthesis complex information to develop strategic vision and recommendations.
• Demonstrated ability to think and act strategically and to make strategies work in the operations.
• Ability to demonstrate solution-focused, innovative thinking.

Nice-to-Have

• Strong knowledge of the health systems in which this role operates and the broader global health community
• An established network with relevant media and government stakeholders
• Understanding of the field of biomedical sciences and enthusiasm for complex medical topics.

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POSITION SUMMARY

The Health Representative’s mission is to provide promotional content and enhance the customer experience. The role is responsible for maximizing Pfizer brand growth through promotional activities tailored to the needs of HCPs within the allocated territory.

POSITION RESPONSIBILITIES

Customer Engagement

• Engage with customers in-person and virtually to compliantly grow the business and drive product demand by proactively providing solutions to achieve business objectives and needs
• Engage on promotional science-based brand messages and other ranges of content (e.g., disease state) to support the HCP in improving patient outcomes and experience
• Acts as key Point of Contact for seamless (compliant) reactive only connection to Pfizer Subject Matter Expert (SMEs) and resources​
• Responsible for onboarding customers to new operating model and platforms (e.g. Digital Engagement Portal)
• Orchestrate ideal customer experience through relevant content selection based on knowledge of customer preferences
• Implement strategies that drive HCP digital engagement adoption

Territory Planning and Management

• Develop and execute territory business plan in line with business objectives
• Track activities of the agreed plan and proactively report any potential barrier to achieve planned activities
• Recommend creative and innovative ideas/solutions to increase market share within the territory 
• Producing  reports according to Health Representative Manager recommendations and market needs.
• Organize and implement value-added programs across the territory
• Ensure timely and relevant customer insights and market intelligence is captured and shared via relevant systems

Reporting/Administration

• Adherence to all relevant SOPs’
• Timeous recording of customer interactions within PforceRx
• Maintain an up-to-date and accurate customer list
• Timely and acccurate submission of expenses and remain within the allocated budget

   Self - Development

• Proactively implement and update personal development plan
• Own and drive your development plan
• Proactively receive and act on feedback from peers, trainers, and managers

QUALIFICATIONS/EXPERIENCE/COMPETENCIES

• Relevant Bachelor’s degree
• A minimum of 3-5 years experience in the pharmaceutical/healthcare industry
• Effective selling and presentation skills through virtual and face to face interactions
• Digital and non-digital learning Agility
• Good business knowledge and customer acumen
• Demonstrated ability to work within a team/as a team player 
• Exhibit a high degree of flexibility in adapting to a rapidly changing environment
• Strong organizational and prioritization skills
• Sound understanding of compliance and integrity principles
• Basic Computer literacy e.g., Microsoft Excel / PowerPoint/Word /Outlook
• Demonstrated ability to work within a team/as a team player