National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. The bank will continue to cover the financial landscape and respond positively to the needs of its customers, shareholders and the economy besides offering traditional financial services and pro...
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Job Reference No. NBK/CORP/04/2025
Position Scope:
The role holder will be responsible for business growth within Infrastructure, Oil, Energy, Transport & Manufacturing within Corporate Banking Division through business acquisition of new business and portfolio growth. He/she will also be required to implement the Infrastructure, Oil, Energy, Transport & Manufacturing Banking Business Development initiatives within the Corporate Division, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies.
Key Responsibilities:
- Implement the Infrastructure, Oil, Energy, Transport & Manufacturing Banking Business
- Development initiatives in line with the Bank strategy and business growth plan.
- Identify opportunities for growth and new business acquisition through market research, analysis and networking.
- Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the banks financial budgets and strategic goals.
- Actively market and drive the uptake of the Infrastructure, Oil, Energy, Transport & Manufacturing
- Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
- Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
- Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
- Ensure full compliance with Infrastructure, Oil, Energy, Transport & Manufacturing Banking standards while adhering of the Bank’s policies and procedures.
- Partner with Regional Management, Branch Management teams and Support Functions to increase market share of the Infrastructure, Oil, Energy, Transport & Manufacturing Banking segment with regard to customer numbers, products, service consumption and revenues while proactively reducing the non-performing loan book.
- Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
- Drive transactional income from Infrastructure, Oil, Energy, Transport & Manufacturing
- Banking clients through effective customer service and cross selling the Bank’s products and services.
- Establish profitable banking relationships with Infrastructure, Oil, Energy, Transport &
- Manufacturing Banking clients by providing high quality banking and other financial services where the Bank operates
- Provide feedback to Management on Infrastructure, Oil, Energy, Transport & Manufacturing
- Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
- In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
- Conduct preliminary credit reviews and make recommendation for new and existing facilities
- in line with the Bank’s credit policy and Infrastructure, Oil, Energy, Transport & Manufacturing Compliance guidelines.
- Regularly monitor performing/non performing accounts within the assigned portfolio.
- Support and coordinate post disbursement loan monitoring.
Skills & Experience:
- University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
- Master’s degree in a relevant field from a recognized institution is an added advantage.
- Relevant certification in business development Finance or its equivalent is an added advantage.
- 5-6 years’ banking experience in the Financial/banking sector, four (4) of which should be in
- Relationship Management in Infrastructure, Oil, Energy, Transport & Manufacturing.
- Entrepreneurial and Commercial thinking
- Excellent research, analytical, and problem-solving skills.
- Integrity & courage to challenge actions within various business units and the status quo.
- Strong persuasion, management and communication skills
- Strong organizational skills
- Excellent stakeholder management skills
- Creative approach, with the ability to anticipate challenges and develop innovative solutions;
- Prior experience of dealing with customers
- High degree of interpersonal skills when dealing with a range of people and situations.
- Good computer skills
- Negotiation and Influencing skills
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Job Reference No. NBK/CORP/03/2025
Position Scope:
Reporting to the Head, Agriculture Sector within the Corporate Banking Division, the role holder will be responsible for business growth within Agriculture Sector within Corporate Banking Division through business acquisition of new business and portfolio growth. He/she will also be required to implement the Agriculture Sector Banking Business Development initiatives within the Corporate Division, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies.
Key Responsibilities:
- Implement the Agriculture Sector Banking Business Development initiatives in line with the Bank strategy and business growth plan.
- Identify opportunities for growth and new business acquisition through market research, analysis and networking.
- Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the banks financial budgets and strategic goals.
- Actively market and drive the uptake of the Agriculture Sector Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
- Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
- Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
- Ensure full compliance with Agriculture Sector Banking standards while adhering of the Bank’s policies and procedures.
- Partner with Regional Management, Branch Management teams and Support Functions to increase market share of the Agriculture Sector Banking segment with regard to customer numbers, products, service consumption and revenues while proactively reducing the nonperforming loan book.
- Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
- Drive transactional income from Agriculture Sector Banking clients through effective customer service and cross selling the Bank’s products and services.
- Establish profitable banking relationships with Agriculture Sector Banking clients by providing high quality banking and other financial services where the Bank operates
- Provide feedback to Management on Agriculture Sector Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
- In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
- Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Agriculture Sector Compliance guidelines.
- Regularly monitor performing/non performing accounts within the assigned portfolio.
- Support and coordinate post disbursement loan monitoring.
Skills & Experience:
- University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
- Master’s degree in a relevant field from a recognized institution is an added advantage.
- Relevant certification in business development Finance or its equivalent is an added advantage.
- 5-6 years’ banking experience in the Financial/banking sector, four (4) of which should be in
- Relationship Management in Agriculture Sector.
- Entrepreneurial and Commercial thinking.
- Excellent research, analytical, and problem-solving skills.
- Integrity & courage to challenge actions within various business units and the status quo.
- Strong persuasion, management and communication skills.
- Strong organizational skills.
- Excellent stakeholder management skills.
- Creative approach, with the ability to anticipate challenges and develop innovative solutions
- Customer & Client Focused Innovation – able to meet the demands of internal and external customers.
- Meaningful Collaboration - Ability to establish key partnerships and facilitate, influence, collaborate and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services.
- Ability to prioritize, meet deadlines and work under pressure.
- Excellent interpersonal, communication and presentation skills.
- Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
- Effective communication.
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Job Reference No. NBK/MKT/01/2025
Position Scope:
- This position is responsible for developing, implementing and executing Brand strategies and plans to increase Brand visibility, awareness and engagement and stakeholder management under the leadership of the Director – Marketing, Corporate Communications & Citizenship. It works closely with the Marketing and Corporate communications teams respectively to develop Brand strategies and monitor their execution.
Key Responsibilities:
- Brand Champion. They are responsible for the development of Brand plans that are in line with the Corporate Brand image, promise, values, ethos and guidelines.
- Aligns Brand engagement and collateral to ensure delivery of the Brand guidelines.
- Is a Brand steward and assesses the Brand perception with key Bank stakeholders.
- Aligns Brand messages to position the Banks as an award winning and thought leader in the industry.
- Manages the Brand image to the internal stakeholders to effect a positive Brand culture and maintain the corporate image.
- Appoints and trains Brand Champions to align Brand communications to each of the Bank’s outlets.
- Develops Brand initiatives and strategies in the organization that are in alignment with the Business ideals and Brand goals.
- Manages the Brand look and feel across the Banks customer touchpoints, including Branches, Agents,ATMs, digital forums, etc.
- Evaluates stakeholder engagement and assesses strategic Brand engagement tools to increase Brand advocacy.
- Strategic internal customer engagement to enhance Brand culture.
- Develop and manage Brand collateral in line with the Banks guidelines and target audience.
- Align Bank visibility tools to Brand guidelines as well as County government standards.
- Identify and build partnerships with Vendors to ensure delivery of collateral in line with Group Procurement guidelines.
- Develop Brand strategies and plans to boost Brand perception.
- Development of the Brand budget for the financial year.
Education/Professional Qualifications, Skills & Experience:
- Bachelor’s degree in marketing or a business-related field from a recognized University.
- Professional qualifications in CIM
- Master’s degree in a Business-related field from a recognized University is an added advantage.
- A minimum of 5 years’ experience in Marketing / Brand.
- Strategy formulation and execution.
- High Relationship management skills.
- Passionate, dynamic and ability to adapt quickly.
- Strong commercial acumen and analytical skills.
- Team player and ability to deliver with cross functional teams.
- Planning, budgeting, forecasting and good follow-through to ensure delivery of the Brand plans for the year.
- Negotiation and stakeholder engagement.
- Excellent interpersonal, communication and negotiation skills.
- Ability to make operational and routine decisions in a timely and effective manner and to be accountable for decision making within departmental and role allocation.
- Able to withstand strategic and operational challenges and maintain momentum.
- Manages emotions in a mature and composed manner as expected.
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Job Reference No. NBK/ICT/02/2025
Position Scope:
- The role holder will be responsible for offering front line support for the Bank’s network Infrastructure including the Telephony system. The role will include research, testing and support of the Bank’s network system in line with best practice and the Bank’s ICT guidelines.
Key Responsibilities:
- Research and contribute to Innovation within the department to ensure resource efficient means of operation.
- Perform first level support for all network incidences, maintenance and related issues in the Bank.
- Resolve all Network problems logged promptly and appropriately to ensure exceptional customer experience.
- Schedule and execute preventive maintenance of the Network Infrastructure in the Bank in line with the Bank’s ICT guidelines and related compliance requirements.
- Ensure Network documentation and maintenance of the same within the Bank’s ICT guidelines and related compliance requirements.
- Manage Configuration of all Network equipment in the Bank including backup configuration and application of Standardized configuration templates to the Network equipment.
- Ensure validity of the Bank’s Network licenses and initiate acquisition of the same where required before expiry.
- Evaluate the Bank’s equipment requirements for supply, implementation and development of new or existing services and systems.
- Facilitate the development of detailed plans to ensure effective scheduling of ICT Change during Technology projects in the Bank within expected time and cost frames
- Ensure SLA adherence, monitoring &breaches reporting standards are upheld in line with the ICT guidelines.
- Ensure the highest level of network system availability and performance is achieved through monitoring and proactive initiatives.
- Regular monitoring of all outstanding faults and liaison with services providers regarding the faults and provide periodic reports on network and bandwidth utilization.
- Take part in BCP/ DRP process and documentation reviews as recommended by ICT guidelines,
- ICT Risk guidelines and best practice.
- Carry out periodic network self-assessments on key controls to assess the proper functioning and adequacy of existing controls and highlight emerging issues and follow through for closure.
Skills & Experience:
- University Degree in IT, Computer Science or related field
- Cisco Certification CCNA (Route & Switch), CCNA Security, CCNP (Route & Switch).
- Knowledge of Firewalls (Check Point & Cisco ASA)
- Knowledge of network configuration and troubleshooting will be an added advantage.
- Knowledge of network types i.e. LAN, WAN will be preferred.
- Minimum of three (3) years’ experience in a similar role.
- Moderate to advanced skills in computing
- Adaptability and teamwork
- Excellent interpersonal and negotiation skills
- Good communication skills
- Innovative and Creative
- Proven excellent planning, organization and execution skills.
- Ability to drive change
- Working with others
- Active listening, Good Personal Organisation
- Good knowledge of Banking laws and regulations
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Job Reference No. NBK/RET/02/2025
Position Scope:
This position is responsible for business growth within SME Banking segment through acquisition of new business and portfolio growth. He/she will also be required to implement the SME Business Development initiatives within the assigned branch/region, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional relationship management and customer experience
Key Responsibilities:
- Implement the SME Banking business development initiatives in line with the MSME Banking strategy and business growth plan.
- Develop and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction and the department’s objectives.
- Actively market and drive the uptake of the SME banking services and products to new and existing clients.
- Identify opportunities for cross-selling of relevant products and services.
- Identify opportunities for growth and new business acquisition through market research, analysis and networking.
- Ensure day-to-day client relationship management and engagement with customers to foster good and lasting business partnerships for the customer and the Bank.
- Promote excellent customer experience by driving and advocating customer requirements through the various functions in the Bank to deliver high service standards that delight the customers.
- Ensure compliance with SME Underwriting standards while adhering of the Bank’s policies and other relevant regulations and standards.
- Partner with Regional Management, Branch Management teams and Support Functions to increase the market share of SME Banking segment through sustainable business.
- Drive transactional income from SME Banking business through effective service and cross selling the Bank’s products and services.
- Provide feedback to Management on SME Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
- In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and mitigations.
- Conduct preliminary credit reviews and make recommendations for new and existing facilities in line with the Bank’s credit policy and SME Compliance guidelines.
- Regularly monitor performing/nonperforming accounts within the assigned portfolio. Identify and build partnerships with Vendors to ensure delivery of collateral in line with Group Procurement guidelines.
- Develop Brand strategies and plans to boost Brand perception.
- Development of the Brand budget for the financial year.
Education/Professional Qualifications, Skills & Experience:
- Bachelor’s degree in business administration, Economics, Finance, Banking or its equivalent from a recognized institution. Credit management training
- Master’s degree in a Business-related field from a recognized University is an added advantage.
- A minimum of Five (5) year’s banking experience in a similar role from a reputable organization.
- Excellent research, analytical, and problem-solving skills.
- Entrepreneurial and Commercial thinking.
- Strong persuasion, management, presentation and communication skills.
- Excellent stakeholder management and organizational skills.
- Creative approach, with the ability to anticipate challenges and develop innovative solutions.
- Governance – knowledge and ability to ensure good governance practices.
- Credit analysis skills and ability to develop credit reports.
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Job Reference No. NBK/ICT/01/2025
Position Scope:
- The Job holder will be responsible for providing first level technical support to ensure availability, performance and capacity of all Banks’ hardware. The role will include research, testing and support of the computer hardware and other related equipment with regards to best practice and the Bank’s ICT guidelines.
Key Responsibilities:
- Perform first level support for all servers and computers, accessories, operating systems, office suites and critical bank applications.
- Resolve all problems logged promptly and appropriately and update help desk tickets in a timely fashion.
- Ensure readiness of ICT Infrastructure for new branches and new system implementations and integrations.
- Facilitate hardware repairs including acquisition of spare parts as may be required.
- Manage escalation of issues to service providers and achieve fast turn-around time of repair jobs.
- Participate in relevant end-user training for PC based facilities as may be required during rollouts.
- Participate in regular reviews of end-user PC needs to help in meeting increasing demand, and providing input to budget requirements and reviews.
- Perform basic installations/upgrades of PC based hardware/accessories, operating systems and office productivity suite to meet user demands.
- Facilitate ICT hardware disposals from head-office and branches based on obsolete and/or un-repairable equipment
Skills & Experience:
- A University Degree in IT, Computer Science or related field
- At least three (3) year’s relevant IT working experience in a financial institution or related sector.
- Two (2) year’s experience in providing system support in a busy ICT enabled environment
- ITIL Certification, Oracle/MS SQL certification, Knowledge in Linus, AIX & Virtualization will be an added advantage.
- Knowledge of Banking policies and procedures.
- Public Data
- Good communication & interpersonal skills.
- Team player
- Excellent research, analytical, and problem-solving skills.
- Strong persuasion, management and communication skills
- Strong organizational skills
- Excellent stakeholder management skills
- Creative approach, with the ability to anticipate challenges and develop innovative solutions;
Method of Application
Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Friday, 26th September 2025 • Indicate Name & Job Reference No.on email subject. • Please note that applications received after the deadline will not be considered. • Only shortlisted candidates will be contacted for the next stage/s of the process.
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