Careers at World Vision Kenya

As an Endpoint Engineer, you will play a critical role in maintaining, monitoring, and supporting global IT systems and infrastructure. You will lead multiple projects, providing technical guidance to Endpoint and Systems Administrators, while ensuring the reliability, security, and performance of enterprise computing platforms.

You will be responsible for designing, building, and optimizing the systems operating environment—including servers, storage, and backup solutions—to meet evolving business needs. Your expertise will span across technologies such as Windows, Linux, VMware, Active Directory, DNS, and DHCP. You will also manage access controls, security applications, and system backups, ensuring a secure and highly available environment. This role demands strong troubleshooting skills for complex hardware, software, and basic network issues. You will analyze system failures, respond to incidents, and execute contingency plans to maintain operational continuity. Additionally, you will support 24/7 operations, lead disaster recovery efforts, and manage off-site storage processes.

Success in this role requires excellent communication and collaboration skills. You will work closely with system users, technical teams, and vendors, providing expert support and training as needed. A strong customer service orientation and a proactive approach to problem-solving are essential.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or related technical field
• Minimum of 5+ years of hands-on experience administering enterprise-level servers and IT infrastructure.
• At least 5+ years of experience designing, configuring, deploying, and optimizing server hardware and operating environments.
• 5-7 years of progressive experience in information technology, with a focus on endpoint systems and enterprise computing platforms.

Continuation of Major Responsibilities:

PROJECT PLANNING: 

• Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.  
• Develops cost/time estimates.  
• Documents discussion and agreements.

TECHNICAL REQUIREMENTS: Works with systems engineers to understand technical requirements. 

DESIGN/DEVELOP: Integrates solutions with other applications and platforms outside the framework. 

MAINTENANCE: 

• Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes. 
• Develops strategies to manage the frequency of appropriate support package/patch application. 
• Monitors health of systems and provides appropriate recommendations, when required. 

ADMINISTRATION: 

• Coordinates and validates activities. 
• Manages user access to, systems, servers, and files.  
• Administers the setup of new profiles, creates and updates access permissions and maintains user accounts. 
• Installs, configures and maintains system hardware and software components.  
• Maintains tracking and configuration documentation and plans.  
• Supervising the installation of system upgrades and service packs.  
• Determines if inactive accounts should be deleted. 
• Administers Storage Area Network (SAN). 

PERFORMANCE MONITORING: 

• Supervises the monitoring procedures and evaluates problems identified by team members.  
• Ensures that capacity workload modeling and availability analysis is performed. 
• Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.  
• Reviews performance and control reports. 
• Recommends settings changes to the operating system to improve performance and reliability. 
• Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management. 

TESTING: 

• Leads or provides technical direction for the planning, designing, and execution of testing efforts.  
• Ensures that tests evaluate all possible impacts on the current infrastructure or application. 

CONTINUOUS IMPROVEMENTS: 

• Recommends performance metrics.  
• Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements. 

SYSTEM JOB SCHEDULING: 

• Translates business and technical requirements to develop automation specifications that span more than one business area.  
• Updates job schedule based on current priorities and special handling requests. 
• Ensures reliability and availability of platforms.  
• Schedules maintenance and repairs. 

COMPUTER OPERATIONS: 

• Coordinates production job processing. 
• Ensures that maintenance procedures are executed.  
• Updates job schedule based on current priorities and special handling requests. 
• Operates computer hardware systems and related peripheral equipment. 
• Monitors systems on a 24x7 schedule. 
• Performs maintenance procedures. 
• Validates input and output data for completeness and accuracy. 
• Analyzes job processes and recommends improvements. 
• Reviews historical data for trend analysis. 

PRODUCTION SUPPORT: 

• Coordinates problem resolution among team members.  
• Documents, monitors, reports, and manages the resolution of systemic issues. 
• Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.  
• Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.  
• Documents problem status and resolution.  
• Develops checklists and scripts for resolving routine problems. 

SECURITY: 

• Works with IT Security, where needed, in investigations and/or audits of systems. 
• Analyzes audit trails to detect systematic security violations.  
• Reports security issues when appropriate.  
• Ensures security requirements are adhered to. 

BUSINESS CONTINUITY: 

• Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.  
• Performs data image archiving. 
• Performs off-site storage procedures.  
• Verifies that system backups run successfully. 

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Job Description:

Project Planning, Coordination, Implementation and technical guidance

• Carry out community-based targeting and registration of small holder farmers in collaboration with WFP and the technical departments from the County.
• Liaise with partners to prepare guiding material on key and contextual technical approaches for the program including value chain development, market systems strengthening, financial services access, climate smart production
• Lead coordination and implementation of all Market Systems Development interventions, focusing on improving access to inputs, financial services and strengthening key value chains.
• Ensure integration of market systems with climate-smart agriculture, nutrition, gender, and resilience components to achieve holistic project impact. 
• Collaborate with the Program Officer – (Disaster Management) to ensure compliance with Donor guidelines and standards for quality, timely delivery, and alignment for high-level coordination. 
• Facilitate stakeholder engagement with Makueni and Kitui County Government, donors, private sector actors, and other partners through Business-to-Business (B2B) meetings, ward-level agri-business fairs, and field days to promote climate-smart technologies and inclusive market access. 
• Support youth and women Small Holder Farmers (SHFs) and Farmer Service Centers to participate in County-level Agricultural fairs to showcase innovations and build market linkages, demonstrating leadership in fostering external partnerships. 
• Promotion of market systems strengthening initiatives to achieve project outcomes, such as increased production, Innovation and uptake of efficient techniques and access to viable markets (e.g., schools), particularly for women and youth.
• Monitor budgeted resources for market systems activities in collaboration with the Grants Finance Officer to ensure efficient utilization and compliance with WVK’s financial oversight expectations. 
• Develop and distribute technical materials on value chain development, market systems strengthening, pro-SHF procurement, and business development to partners. 
• Promote strategies for youth and women engagement in sustainable income through climate-smart value chains and inclusive business models, linking producers to markets like school feeding programs,
• Support production, productivity and post-harvest practices; climate resilient value chains; Inclusive access to markets, farm inputs and financial and other agri-enterprise services as well as access to gender inclusive financial services among households

Quality Assurance - Design Monitoring, Evaluation and Budget Utilization

• Work with MEA&L Coordinator and stakeholders to implement monitoring and evaluation tools for MSD/LVCD, tracking indicators.  
• Develop monitoring plan for MSD/LVCD interventions, capturing data on market linkages, business model adoption, and value chain performance
• Implement PSC and County PSC decisions related to market systems, ensuring adherence to project design, Kenyan regulations, and donor standards, reflecting accountability for quality assurance. 
• Develop a monitoring plan for Market Systems Development interventions, capturing data on market linkages, business model adoption, and value chain performance using WVK’s DM&E systems e.g. (Horizon)
• Track expenditure levels and value for money for market systems activities with the Grants Finance Officer, ensuring financial accountability
• Compile monthly, quarterly, and annual reports, including success stories on market access and private sector engagement, for submission to the Program Officer - Disaster Management,
• Collaborate with the communications department to document innovations, such as outcomes from B2B meetings and mindset change dialogues, for partnership sharing, demonstrating communication and documentation skills. 
• Conduct regular progress reviews with partners to address technical and coordination issues, focusing on post-harvest loss management, value addition, and food safety
• Support measurements, baselines, assessments, and evaluations to ensure compliance with established standards, emphasizing market systems matrices,
• Ensure integration of livelihoods and other components (Natural resource management, gender, advocacy and policy)
• Work closely with the Senior Manager (DMT) to ensure that the appropriate controls are in place to realize effective, quality and timely project delivery in full compliance with the project guidelines and donor standards
• Enhance coordination with respective government and partners to ensure synergy building and joint execution.
• In collaboration with the Programme Finance Manager, monitor and support the timely and appropriate utilization of budgeted resources for all livelihood and resilience related project interventions
• Liaise with partners to prepare guiding material on key and contextual technical approaches for the program including value chain development, market systems strengthening, financial services access, climate smart production
• Work with the partners and relevant stakeholders to promote approaches and strategies to enhance resilience and diversified livelihoods; sustainable income from climate smart resilient value chains;
• production, productivity and post-harvest practices; climate resilient value chains; Inclusive access to markets, farm inputs and financial and other Agri-enterprise services as well as access to gender inclusive financial services among households
• Document and disseminate best practices on Emergency shelter response projects.
• Provide technical support during rapid assessments, monitoring, reporting and evaluation.

Advocacy, Engagement with strategic partners, Linkages and networks & partnership development

• Engage Makueni and Kitui County Governments to leverage resources for program sustainability, advocating for policies supporting CSA, inclusive procurement, and nutrition-sensitive agriculture, aligning with expectations for high-level advocacy. 
• Participate in National and County Sector Technical Working Groups to promote pro-SHF policies and institutionalize resilient agri-food systems, reflecting leadership in policy influence. 
• Build partnerships with private sector actors, financial institutions, and government for technical capacity development in CSA, inputs, financial services, and market access, demonstrating expertise in strategic collaborations. 
• Contribute to policy formulation processes, particularly in public procurement, food safety, and nutrition integration, to support school feeding programs and other markets. 
• Support context-specific media communications on project activities and integrate messaging with other components for outreach, consistent with communication standards. 
• Keep stakeholders informed of relevant government laws, policies, and budget changes impacting agriculture, nutrition, and market systems
•  Participate in County technical engagements to influence agriculture, trade, and nutrition policies, aligning with the program objectives.

Capacity Development

• Build capacity of SHFs, FSCs, aggregators, and farmer organizations in CSA, market systems, leadership, governance, financial literacy, and nutrition-sensitive agriculture, meeting expectations for capacity development leadership. 
• Develop training curricula on EWV, CSA, Agri-Nutrition, gender roles, and pro-SHF procurement, ensuring inclusivity for youth, women, and persons with disabilities (PWDs)
•  Establish capacity-building methodologies, such as Training of Trainers (ToT) and community dialogue forums, to ensure sustainable delivery of interventions, reflecting focus on sustainability. 
• Lead staff and community training to enhance project activity management, focusing on CSA, market-driven solutions, and nutrition integration. 
•  Support partners to achieve project objectives, strengthening local institutions like VSLAs and FSCs for long-term sustainability, consistent with responsibilities for community empowerment.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional experience, education and training as per the attached.