Job Openings at Old Mutual Kenya

This position is responsible for effectively and efficiently process Trade Finance Products; Letters of Credit, Guarantees, Trade Financing and Collections within agreed regulation and standards and offer support to Corporate and Institutional Banking, Business Banking and Retail segments of the Bank in line with current policies and procedures.

KEY TASKS AND RESPONSIBILITIES

KEY MEASURABLE GOALS

• Compliance -BAU delivery within local and external regulatory and statutory requirements.
• Customer Service Improvement: Quality service within agreed SLAs, customer query ownership, resolution and communication to internal and external clients.
• Financial Performance – Reduction of cost and promoting efficiency while enhancing the bank’s revenue targets.
• Risk and Controls – Ensure safe custody of documents, minimal errors by ensuring accuracy, ensure reconciliation and risk attestations are carried out..
• Business Development and/or Strategic Initiatives
• Delivery Flexibility – Parameterization of solutions and better innovations.
• People- Team Performance & Engagement and Personal Development

KEY RESPONSIBILITIES

• Ensure accurate and timely execution of all transactions for the transaction life cycle including handling customer instructions, customer queries, transaction confirmation process (observing zero tolerance on unmatched confirmations) , managing settlement process and related risks, transaction processing over appropriate Transaction Processing & Messaging Systems and related accounting entries processing, reporting , communications to other parties and reconciliation activities for all products and services offered under Trade Finance. 
• This is to be delivered in-line with set SLAs, policies, procedures, processes, operating instructions, standards, regulations; statutory, market requirements and international regulations while observing operational risk requirements and covers import and export products for both onshore and offshore customers and or counterparties participating in the various transactions under the global products and services as below: - 
• Letters of Credit 
• Guarantees 
• Documents Under Collections
• Financing Products 
• Commissions collecting, Reporting, Reconciliation, Message control, accounting entries processing takes place. 
• Ensure efficient operations are managed in strict compliance with the various local and international laws, market set standards and bank's risk standards while ensuring continuous improvements to lean the current processes in team and manage costs downwards and effective risk management to protect the clients' and bank's interests. 
• Achieve effective compliance to operational risk management, periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls and highlighting issues discovered and follow through plans to mitigate the risks. 
• Ensure that the BCP/ DRP documentation, technologies and operations are functioning as recommended by the CBK Prudential guidelines and best practices. 
• Strive for stability for Trade finance system by taking ownership of issues and or complaints from internal and external customers are logged appropriately, reported, escalated and followed to resolution within agreed SLAs, prompt responses provided and where necessarily get the Root Cause Analysis provided to ensure excellent services. 
• Effective reconciliation, SLA adherence monitoring & breaches reporting, checks and controls, related documents storage, leave management & approval within the team, accurate, current & timely Dashboards production. 
• Claims investigations and management and any incurred bills processing to vendors for Trade related transactions. 
• Comply with ALL Bank's set policies, procedures & guidelines as well as other regulations and standards and in the Anti- Money Laundering and Know Your Customer Policy and or procedures to the extent applicable and reporting all suspicious activities. 
• Foreign exchange Deals processing - These responsibilities involve overseeing foreign exchange operations by monitoring dealer limits on all forex contracts and approving transactions within the Core banking system Treasury Module. The role also ensures the timely and accurate settlement and confirmation of all interbank forex deals, conducts daily end-of-business forex revaluation, and maintains proper custody and filing of all processed deal tickets for future reference.

SKILLS, KNOWLEDGE & COMPETENCIES

Knowledge, Skills and Competencies required for this role 

• In depth knowledge and understanding of financial markets operations with the ability to structure and deliver efficient solutions to the interbank and corporate customer’s needs.  
• Good understanding of Operational Risk Management. Accuracy and attention to detail

Competencies

• Demonstrated integrity and ethical standards. 
• Proficiency in use of information technology, Analytical ability, and problem identification skills. 
• Independent, objective, and self-motivated and can work with minimal supervision. 
• Excellent communication (both written and oral), presentation, interpersonal, negotiation and report writing skills 

QUALIFICATIONS & EXPERIENCE

• Professional qualifications in CPA, ACCA,  
• Certificate in International Trade Finance and/or Trade Finance Training (CDCS). 
• In depth knowledge and understanding of Trade Finance products: Letters of Credit, Guarantees, Documents under collection and Financing products.  
• In-depth knowledge in swift message types under trade, controls, best practices, and standards. 
• Project management 
• Five years’ working experience in trade finance and Treasury operations, within a busy  Financial Markets Operations environment  

 ANTI-MONEY LAUNDERING (AML) EXPECTATION

• The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

• Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

• Collaborates
• Communicates Effectively
• Drives Results
• Ensures Accountability
• Plans and Aligns
• Tech Savvy

Education

• NQF Level 3 & NQF Level 2 - Below school leaving

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The analyst will monitor transaction velocity, customer behavioural patterns, employee transaction anomalies, digital access events, and risk-destination transactions across all banking channels in real time. The role requires close collaboration with ICT, Risk & Compliance, Finance Operations, and Customer Experience teams to ensure that fraud alerts are investigated promptly, exceptions are resolved within defined SLAs, and the Mulika platform is continuously tuned to reflect emerging fraud typologies and regulatory requirements.

KEY TASKS AND RESPONSIBILITIES

KEY MEASURABLE GOALS

• Real-time fraud alert detection rate (Mulika)
• Transaction velocity anomaly detection rate
• Alert investigation TAT (Tier 1 review)
• Escalation TAT (unresolved Tier 1 alerts)
• False positive rate management
• System downtime detection accuracy (Mulika)
• Dashboard and reporting accuracy
• AML / KYC compliance adherence

KEY RESPONSIBILITIES

• Operate and monitor the Mulika real-time transaction monitoring platform on 24/7 shifts, reviewing alerts generated across all banking channels including mobile banking, USSD, agency banking, cards, and core banking
• Investigate and assess Mulika alerts including transaction velocity anomalies (SS-001 to SS-006), unusual customer transactions (UTc01), unusual employee transactions (UTe), risk-destination transactions (RDc01), unusual digital activity (UAd), and four-eyes bypass events
• Conduct first-line investigation of all fraud alerts, documenting findings, assigning risk ratings, and escalating confirmed or suspected fraud events to the Manager and Risk & Compliance within defined SLAs
• Maintain and update fraud case records in the case management system, ensuring complete documentation of investigation steps, evidence, and outcomes
• Participate in rule parameterization and threshold tuning, recommending adjustments to detection rules based on observed alert patterns, false positive rates, and emerging fraud typologies
• Build and maintain customer and employee transaction behavior baselines using Mulika analytics, identifying normal patterns against which anomalies are detected
• Maintain and operate the Mulika monitoring dashboards, ensuring data accuracy, timely refresh, and correct visualization of fraud alerts, transaction trends, and system performance metrics
• Support the development of customized reports and Power BI visualizations for the generation of daily, weekly, and ad-hoc fraud and transaction monitoring reports for the Manager, Shared Services leadership, and Risk & Compliance, including alert volumes, investigation outcomes, escalation rates, and KPI performance
• Validate dashboard outputs against source data and system logs, reporting any discrepancies to ICT and the Manager immediately
• Partners: Liaise with Meliora Technologies and other technology vendors on platform performance, rule updates, and system enhancements as directed by the Manager
• Collaboration: Work with ICT, Risk & Compliance and Customer Experience teams to ensure cross-functional fraud risks are properly identified, communicated, and resolved

SKILLS, KNOWLEDGE & COMPETENCIES

Knowledge Skills 

• Sound understanding of transaction monitoring systems, fraud detection methodologies, and behavioural analytics platforms, specifically in a banking or financial services context
• Working knowledge of banking payment channels including mobile money, USSD, agency banking, card (PIN & Chip, Magstripe, CNP), RTGS, EFT, and core banking systems
• Proficiency in data analytics and reporting tools — Power BI, SQL, and Advanced Excel are essential; experience with SIEM or fraud management platforms is an advantage
• Understanding of reconciliation processes, suspense account management, and exception handling across multi-channel payment environments
• Familiarity with AML typologies, KYC requirements, and CBK regulatory expectations for transaction monitoring and fraud reporting

Competencies Required 

• Ability to interrogate large volumes of transactional data, identify patterns, distinguish genuine anomalies from noise, and draw well-evidenced conclusions
• Precision in alert review, case documentation, and report preparation; errors in fraud investigation have direct financial and regulatory consequences
• Ability to make sound first-line decisions on alert triage and escalation within tight SLAs, without sacrificing accuracy
• Clear written and verbal communication for case documentation, escalation reporting, and cross-functional coordination with ICT, Risk, and CX teams
• Takes ownership of assigned alerts and investigation queues; proactively follows up on open cases and flags blockers to the Manager promptly
• Actively contributes to rule refinement, threshold tuning, and process improvement within the Mulika monitoring framework

QUALIFICATIONS & EXPERIENCE

Education 

• Bachelor’s degree in Information Technology, Computer Science, Statistics, Finance, Economics, or a related field

Professional Qualifications 

• Certification in AML/fraud risk: ACAMS, CFE (Certified Fraud Examiner), or equivalent are an advantage but not a requirement
• Power BI certification or equivalent data visualization qualification is an advantage

Experience

• Minimum 2 years' experience in a banking operations, transaction monitoring, fraud operations, reconciliations, or financial crime compliance role

ANTI-MONEY LAUNDERING (AML) EXPECTATION

• The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

• Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

• Collaborates
• Communicates Effectively
• Drives Results
• Ensures Accountability
• Plans and Aligns
• Tech Savvy

Education

• NQF Level 3 & NQF Level 2 - Below school leaving

go to method of application »

Job Description

• The role holder is responsible for reconciliation of bank and customer accounts. He/she will be expected to co-ordinate with various stakeholders to ensure adherence to processes and prepare reconciliation status reports. He/she also interacts with internal and external stakeholders and understand user department requirements in addition to ensuring that they appreciate the importance of the reconciliation process as a control measure aimed at safeguarding bank assets from potential losses.

KEY TASKS AND RESPONSIBILITIES

KEY MEASURABLE GOALS

• Cost – Reduction of cost and promoting efficiency. 
• Quality – Accuracy in processing and embedding continuous improvement. 
• Delivery Speed – Enhanced TAT in processing and minimizing delays. 
• Delivery Flexibility – Parameterization of solutions and better innovations. 
• Controls – reduction and minimizing risk in operations. 
• Team Performance & Engagement 

KEY RESPONSIBILITIES

• Collate data from bank accounts, analyse the same for reconciliation, check for variances and ensure to notify the relevant stakeholders for resolution
• Engage managers and other stakeholders within user departments to co-ordinate reconciliation related activities
• Collate, analyze data, identify anomalies and ensure relevant rectifications are made by the user department
• Responsible for timely completion of reconciliation of all assigned accounts as per defined timelines
• Prepare and organize supporting documentation for reconciliations as provided by impacted department on own initiatives
• Ensure processing of rectification entries within thresholds allowed as per policy
• Handle branch queries / guide on recon requirements
• Take initiative on resolution of issues / dependencies with concerned people (Branch Managers / Unit heads) and follow through to logical closure and within acceptable timelines
• Track and monitor reconciliation activities both in Branches and Head office (Finance, Human Resources
• Credit Division, Bancassurance, Treasury Operations, Cash operations)
• Develop understanding of related processes and inter-dependability between teams, have broad understanding of underlying data structures and end to end processes
• Prepare status/ summary reports (matrix reports) for internal circulation
• Envision scope for more effective performance of prescribed responsibilities through enhancements, technical or otherwise.
• Resolve concerns raised by team / escalate at appropriate levels

SKILLS, KNOWLEDGE & COMPETENCIES

Knowledge Skills 

• Knowledge of Bank Reconciliation
• Knowledge of general accounting practices and principles
• Knowledge of Bank Reconciliation
• Knowledge of general accounting practices and principles
• Excellent communication skills – both oral and written
• Excellent work ethics and research skills coupled with the ability to handle multiple assignments
• Good people management skills, conflict resolution skills

Competencies

• Excellent communication skills – both oral and written
• Excellent work ethics and research skills coupled with the ability to handle multiple assignments
•  Good people management skills, conflict resolution skills
• Ability to prioritize & multitask successfully to ensure deadlines are met
• Effective team player ensuring the team goals are achieved through collaboration

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in business administration, Finance, Accounting or related fields
• Professional Certification in Accounting such as CPA or ACCA

ANTI-MONEY LAUNDERING (AML) EXPECTATION

• The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

• Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

• Collaborates
• Communicates Effectively
• Drives Results
• Ensures Accountability
• Plans and Aligns
• Tech Savvy

Education

• NQF Level 3 & NQF Level 2 - Below school leaving